M. MANOJKUMAR

Location: Bangalore, Mobile: +91-770*******, email: ad3gr6@r.postjobfree.com

PROFESSIONAL SUMMARY

Overall experience in Test Lab Management, Product Assurance and Reliability, Warranty Management, Field Service, Project management, Supplier development Leader & Customer Quality Management.

•Customer quality management

•Warranty, Reliability Management & Field Service

•Lab Management- Special testing equipment/Instrumentation of pressure flow sensor

•Supplier Quality including development of vendors and process.

•Process & System Audit

•Good auditing skills & urge to learn. Certified Internal Quality Auditor

•Knowledge of measurement System engineering drawings and manufacturing processes

•Good understanding of customer expectations and deliverables with an awareness

•Knowledge of quality systems TS16949

•Strong knowledge of APQP, PPAP, FMEA

•Able to present data effectively – Problem Solving skills

•Good communication, interpersonal skills and Negotiation skills of the impact of failure/cost of poor quality

WORK EXPERIENCE

Technical Lead- HCL Technology Pvt Ltd, Bangalore

Current

Governance Mechanism

•Leading Supplier operation assessment project for JCI in Supply chain department.

•Complete program management reporting out the leadership for the project status.

•Handling three member of team for administration activities and project execution Level.

•Publish weekly Status Reports to JCI SDL’S.

• Bi-weekly calls with JCI leadership.

•Sourcing board presentations to CMs and Category Directors(Escalations/Review)

Supplier Development Leader Roles and Responsibilities

Full Accountability of NPI program Management with Suppliers.

Full Accountability for supplier Development & Quality Performance for Specialty Product

Management of NPI Launches Resourcing and continuous Quality Improvement plans with Suppliers and monitor progress.

Full accountability for supplier development and Quality Performance.

Monitor supplier performance Metrics and deploy improvement plans accordingly

Conduct Supplier Assessments and VDA6.3 Process Audits at suppliers.

Conduct JCI Assembly Line Internal Audit as per IATF 16949:2016 standard

Responsible to handle end to end Technical aspects of program management with Suppliers.

Assures that purchased materials and components meet JCI Global supplier performance requirements.

Lead rapid problem solving methodology and corrective action implementation with suppliers

Providing Quick solutions during NPI program launches with JCI & Suppliers.

Purchased Materials Quality Responsibility.

Resourcing and Continuous Quality Improvement plans with Suppliers.

NCM / PPM Reduction Quality improvement activities

Conducting Run & Rate after SOP to ensure peak volume production capacity.

Deputy Manager – Customer Quality and Engineering Garrett Advance motion Pvt Ltd

June 2018- Dec 2020

•Support the customer to ensure on-going quality excellence and act as a pivotal point between production plant and the customer.

•Address customer issues in a timely manner to ensure customer satisfaction. Conduct root cause analysis and resolution for quality and customer issues.

•Develop technical relationships with the customer and business partners

•Provide technical support to all internal departments to maintain and improve product quality

•Support new product introductions to ensure the robustness of product builds. Drive flawless launches, coordinate Homologation, ODT trial run PPAP & SOP.

•Implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements.

•Manage the customer specific requirements and offer technical support. Attend to Zero-kilometer complaints related to quality and engineering.

Deputy Manager – Product Quality & Reliability Honeywell Turbo India Pvt Ltd

March 2007- May 2018

Test Lab operation and maintenance management

•Up gradation Minimum flow & E- Actuator Test rig with PLC programing control and complete automated through new Software development, Responsible for commissioning & decommissioning.

•Develop new rigs for turbocharger testing

•Post-test analysis and Field Returns Analysis for both domestic and global customers (BMW, AUDI, Daimler, VW) - Tear down analysis and Reporting.

•Competitor benchmarking to support product line and application engineering team in India.

•Management of post – installation warranty support services. Continuous improvement initiatives.

•Measuring & reporting warranty performance, claim quality, submission and processing time

•Developed and maintained warranty database with large data sets, review data sets, to identify similarities and trends in large data sets

•Identify Failure Modes with their respective reliability distributions from Current Product warranty, during Inherit Reliability Assessment Phases. DFMA, DVP&R, IVHM

•Responsible for Warranty & Reliability Management

Delphi TVS Technology Pvt Ltd

March 2003 – Jan 2007

Designation: Quality Assurance Engineer, Department: Engine & Pump Testing Department

•Engine Test Cell equipment’s installation and commissioning

•Engine Preparation, Instrumentation as per requirements

•Fuel Injection pump testing on engine test bed as per test request and customer requirement

•Test lab metrics preparation weekly and monthly updates to the Management

•Various type of engine assembly and failure analysis.

•Test cell equipment up-gradation: Engine bed, Intercooler, oil conditioning, Blow-by etc.

•Coordination with production department for type approval till start of Production.

ACADEMICS

•B.E in Industrial Engineering - Indian Institute of Industrial Engineering.

•Diploma in Mechanical Engineering - Tamil Nadu Polytechnic (Autonomous).

•S.S.L.C - Dolphin Matriculation School Madurai.

KEY ACHIEVEMENTS

•President award for HUE (Honeywell User Experience) for warranty reduction.

CERTIFICATIONS

•Six Sigma Green Belt Certified

•Internal Auditor IATF 16949:2016 OMNEX

COMPUTER SKILLS

•MS – Office, MINI TAB 17

PERSONAL INFORMATION

Father’s Name : M. Malaisamy

Date of Birth : 28 / 02/ 1980

Marital Status : Married

Languages Known : English, Tamil, and Hindi.

Permanent Address : C-24/14 TNHB colony, Bagalur road, Hosur - 635019

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