Paramjit Singh

(PMP, CSM, SAFe*)

Contact #:510-***-**** Email: ad3gqm@r.postjobfree.com

www.linkedin.com/in/paramjitsinghpmp

NYC, NY – 11420

Resolute Project and Program Manager with 15 years of IT, Health, Semi-Conductors, Insurance, Telecom, Banking and Finance project planning & implementation experience, seeking a position to fully utilize strong Agile and PMI methodology.

SUMMARY:

Skilled in implementing projects adhering to Agile, Scrum, Waterfall Environment and framework.

Defined estimates, delivery time, budgets, and resources required for the successful completion of projects.

Proficient in collaborating with cross-functional teams, stakeholders, and vendors, utilizing precise communication plans across multiple technologies.

Worked directly with internal customers to design IoT devices and infrastructure governance to meet business needs.

Strong knowledge of compliance frameworks and industry standards such as GDPR, HIPAA, PCI DSS, and ISO 27001, and ensuring cloud environments adhere to these requirements.

Implemented ITIL best practices in incident and problem management, reducing system downtime.

Prioritized scopes, estimates, and managed team(s) responsible for development and implementation of data and other applications transformed to AWS, Azure, Oracle cloud.

Implemented a streamlined system in Collibra to enhance data issue resolution, manage data quality rules, and validate data, empowering efficient data governance, while also enabling the design of robust reporting and analytical features for tracking key metrics.

Integrated Salesforce with other applications and systems within the organization to streamline data flow and improve overall efficiency.

Displayed expertise in data collection, extraction, and transformation using Informatica, Microsoft Server, and SQL Developer.

Demonstrated ability to decrease delivery time by 30% through the implementation of SDLC-based project management processes.

Experienced in working with tools like JIRA, ServiceNow, MS Project, Salesforce, HP ALM, Oracle E-business Suite and Microsoft Office Suite.

Strong track record of project and program management, handling projects and programs worth $50K to $100M with diverse team sizes, including offshore coordination.

Skilled in test data analytics with Python and creating dashboards using Excel, Tableau and PowerBi.

Ability to establish technical vision and analyse trade-offs between usability and performance needs in collaboration with developers and subject matter experts.

Performed exit interviews, updated historical records, Company documents, governance and organisational policies at the closing phase.

Experienced in performing scrum meetings, sprints, retrospectives, and monitoring progress with KPIs and burnout charts.

Proven ability to spearhead process improvement projects, resulting in a 45% reduction in test times.

EXPERIENCE:

09/23 to Cardinal Health, Dublin, Ohio

Present Sr. IT Project/Product Manager

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. The project Scope involves enhancing the infrastructure, assets discovery, CRM, Data governance and aligning data analytics to the business needs.

Define estimates, delivery time, budgets & resources required for the successful completion of projects.

Developed comprehensive project budgets, integrating Earned Value techniques to measure planned, earned, and actual values, ensuring successful delivery.

Calculated and analysed key performance indicators such as Cost Performance Index (CPI) and Schedule Performance Index (SPI) to assess project health.

Work directly with internal customers on designing IoT devices and infrastructure Governance to meet business need.

Leveraged AWS IoT, Lambda functions, Kinesis, and Defender to architect a comprehensive IoT solution, facilitating smooth communication between devices, enabling real-time actions through Lambda, and enhancing security with AWS IoT Defender.

Successfully integrated Cisco IoT devices with AWS IoT Cloud using protocols like MQTT and HTTP, enabling efficient data exchange and leveraging AWS services for analytics and storage.

Successfully integrated a wide range of IoT devices and sensors into the Cisco IoT platform, ensuring seamless data ingestion and communication.

Worked with the Salesforce technical team to define Salesforce access controls by configuring profiles, permission sets, and roles and implemented advanced security measures, multi-factor authentication and ensured secure user authentication and authorization through IAM protocols such as OAuth, SAML, and OpenID Connect.

Facilitated Salesforce's native encryption features to ensure secure data transmission and storage, enhancing encryption mechanisms by transitioning from SSL to the more secure TLS for data in transit.

Supervised direct integrations between systems, showcasing proficiency in Salesforce technologies, including SLDS, Visualforce Pages, Flow, Triggers, Batch Classes and Lightning App Builder.

Implemented seamless deployment using Copado and applied Object-Oriented Design principles for scalable solutions.

Evaluated and implemented new features for third-party apps on Salesforce, such as the SKU generator, to create SKU codes according to the business requirements.

Implemented ITIL best practices in incident and problem management, reducing system downtime.

Prioritized scopes, estimates, and managed team(s) responsible for development and implementation of data and other applications transformed to AWS cloud.

Streamlining processes of data issue resolution, data quality management rules, and data validation, allowing data stewards to efficiently manage and govern with Collibra.

Facilitated design for reporting and analytical features that allow data stewards to track and measure key metrics related to data governance and stewardship.

03/22 to Citibank, Tampa, Florida

05/23 Data Program Management Specialist

Program was to upgrade Data Governance within the Department of Global Data Risk and Controls (DRC), including collection, review, reporting, documentation, and analysing requirements. Aligning Standards and policies across various lines of businesses, technology, and Regions.

Coordinated sessions across various lines of businesses, technology and functional stakeholders to conduct reviews and challenges on the designation of Authoritative Data Source and Certification.

Identified and documented data concerns, analysing initial severity, understanding data quality, and planning remediation.

Collaborated with stakeholders to strategically de-scope non-essential features while preserving the core functionalities. This resulted in on-time delivery and reduced resource strain.

Extracted, sliced, and reported data concerns for Correctional Action Plan by mining DQ results from the Final Assessment phase.

Document Schema Migration for Migrating data to Azure cloud with Azure Database Migration Service, while managing the project to ensure successful completion.

Guided project teams to digitally transform Artefacts and requirements to the team site with Cosmo DB/Azure

Utilized VLOOKUP and Pivot to segregate aging data concerns for Investment Capital Markets, Global Loans and Trading.

Streamlined lending and credit evaluation process, resulting in faster approvals or more accurate risk assessments.

Orchestrated change management processes, ensuring Smooth transition from a traditional Agile to multi team SAFe Agile methodology.

Successfully integrated ITIL change management into Agile development methodologies, fostering a more adaptive and efficient project environment.

Implemented comprehensive reviews, validated artifacts, and evidence against criteria per Client Data Governance Policy.

Led cross-functional teams to remediate compliance gaps, including data breaches or privacy incidents, with a focus on root cause analysis to align with consent order.

Developed and maintained a data inventory and mapping system to track data flows and dependencies for compliance purposes.

Demonstrated advanced understanding of processes, procedures, and policies for aligned business tools like OFM and Architecture Board.

Provided Reports with PowerBI, highlighting issues on ADS Vertical's CSI, data concepts & offerings.

Linked multiple processes of the Data Operating Model (DOM) such as Data Concern, Data Consumer Requirements, Metadata, Data and System Lineage, and Data Quality Framework with teams on JIRA.

Communicated effectively with senior management, data owners, and stewards to manage Banking data governance.

07/21 to NAVY FEDERAL CREDIT UNION, Vienna, Virginia

02/22 Sr. IT Project Manager

Managed two cybersecurity projects and supported portfolio activities for the PMO on the infrastructure of the mainframe as well as Cisco secure workload (cloud). The project aimed to upgrade its internal and external cybersecurity segments with micro-segmentation and zero-trust policy.

Responsible for Stakeholder management, Resource Selection, Cost planning and fulfilling the need for scope adjustment due to unforeseen technical complexities. Facilitated discussions to re-prioritize features, resulting in a streamlined project plan and successful launch.

Integrated AWS services like Code Pipeline and AWS Code Deploy to facilitate CI/CD pipelines.

Worked with DevOps on AWS CloudWatch and AWS CloudTrail for monitoring and logging application performance and troubleshoot issues.

Updating Investment and Loan (LOUI) application in mainframe and synchronised COBOL to automate data processing workflow and streamline the lending process from initiation to close.

Successfully integrated credit-related APIs, enhancing real-time data access for loan assessments.

Prioritized features and updated twenty-one applications including third party Insurance and integrating with new security system on schedule and updating PMO schedule.

Investigated Mainframe Messaging system to continue communication between various software components.

Secured information from other employees and third parties by updating IDM tool for Decryption Key in IAM by deploying Private key.

Implemented robust IAM controls to enhance the security posture of digital systems.

Managed authentication processes, including multi-factor authentication and biometric verification.

Streamlined ITIL service management processes and improving efficiency and Communicating concerns with weekly status updates on ServiceNow ITSM.

Customizing Lists and fields on ServiceNow incorporating Resource allocation and aligning project budgeting with IT-ops.

Presenting concerns and facilitating meetings of internal teams with vendors like IBM, Cisco and HCL.

Monitored tests in the lower Environment, coordinated change tickets for teams, ensuring a seamless transfer into the production environment.

Adopted Agile methodology to accommodate changing requirements while preserving project objectives and ensuring that the project scope remained within defined boundaries.

Worked out test plans involving Unit, Integration and Regression Tests, Coordinated application upgrades with SQA and UAT teams.

Worked with Data Architect and Tech leads to create Decks for ARB and ORR.

Managed projects simultaneously in Agile and Waterfall environment with budgets up to USD two million each.

03/20 to GENESIC SEMICONDUCTORS, Sterling, Virginia

06/21 Infrastructure Project Manager

The project directed to upgrade the facility and enhance the data warehouse. The team installed highly sophisticated testing equipment and performed real-time data analysis on the test results to ensure accurate procurement.

Involved in Scrum Agile and Waterfall Environment and closed the budget at USD 7.5 million.

Presented comprehensive impact analyses and trade-offs, ensuring alignment and minimizing resistance to scope changes aligning with PMO business requirements.

Implemented coaching sessions for stakeholders for better understanding the importance of Scrum frameworks and fundamentals and facilitated the use of the Fibonacci sequence to weigh user stories based on experience, logic, and complexity.

Led sprint planning, sprint reviews, sprint retrospectives and daily scrums with team members.

Enforced cloud Security strict access controls to ensure that only authorized users have access to Salesforce and cloud resources, and conducted regular audits of user permissions, configurations, and data to identify and address any anomalies or security gaps.

Utilized Salesforce Shield to monitor and secure data access, setting up trusted IP ranges, and controlling access from specific locations.

Approved ETL mapping and testing for Customer Master data Management (MDM) and integrated Data Lake to the Data marts enhancing Data warehouse.

Spearheaded migrating Sybase databases to SQL, developing migration plans, and leading migration efforts as per PMO program requirements.

Worked with the development team to implement data strategies, build data flows, and develop conceptual data models.

Collaborated with Product owner in building an e-commerce website using Django and React, with user authentication, product catalogue, shopping cart functionality, and integrated payment gateways for seamless online transactions.

Considered feedback from the sprint review and implemented end-to-end IoT solutions, utilizing Cisco's IoT portfolio, which includes Cisco Kinetic and Cisco IoT Gateways, to align with specific business objectives.

Collaborated with software developers and machine learning data scientists to formulate code that produced semiconductors as per client requirements. Additionally, used Python-Pandas to clean and migrate data from legacy to a current system, resulting in a 25% reduction in person-hour cost.

Approved equipment specifications of MDU, IDM, Cabinets, Fire Alarm systems, and ONU for Data centre, collaborated with engineers for electric capacity, load disconnector, and approved cable tests, as well as termination procedures.

05/18 to INTERNATIONAL CAPITAL, Atlanta, Georgia

01/20 IT Project Manager

The project aimed to upgrade the IT infrastructure to improve system performance, processing power, and response times, thereby supporting seamless business operations.

Utilized Project management tools like MS Project to schedule tasks, monitor progress and resource loading and levelling.

Applied Change management strategies to transform Waterfall teams to Agile.

Utilized various tools and techniques, including burn-down and run-down charts analysis, root cause analysis with Pareto charts, and PowerBi dashboards, to facilitate communication of team progress and generate comprehensive project reports post daily stand-up scrum meetings.

Involved with scrum teams for product backlog grooming to avoid scope creep and proactively recommended de-scoping certain optimization components, reducing project risk exposure by 45%.

Combing data and transforming to target with Informatica transformations like Filter, Expression, sequence Generator, Normalizer, Joiner, XML, Web services consumer and stored procedures in Informatica MDM Designer enhancing the data warehouse.

By leveraging the PMBOK guidance, I successfully fulfilled my role as a Salesforce professional, effectively facilitating communication between the development team and management, resolving conflicts, and ensuring alignment with the traceability matrix for business and functional requirements.

Regularly monitored the performance of Salesforce to identify and address any performance-related issues promptly.

Proactively identified the risks and issues on projects, leading teams to develop the risk register and updated management plans.

Decreased delivery time by 30% with the help of implementing SDLC-based project management process that ensured adherence to comprehensive plan, schedules, and dependencies.

Identified inefficiencies in existing workflows of the supply chain and re-engineered processes using the Salesforce, resulting in a 20% reduction in production cycle times.

Managed dependencies of cloud security settings, user access controls, and firewall configurations, implementing backup and recovery strategies for the Salesforce database while ensuring robust cyber security measures.

Created documentation for lessons learned and documentation for processing for the next change and for the end users/testers for the PMO.

Managed coordination across multiple Stakeholders from both IT and Business to ensure projects, from concept through deployment, including needs assessment, system requirements determination, scheduling, testing and implementation.

11/15 to BALL CORPORATION, Broomfield, Colorado

04/18 IT Project Manager

Ball Corporation supplies innovative, sustainable aluminium packaging solutions for beverage, personal care and household products customers, as well as aerospace and other technologies and services to commercial and governmental customers. The target was to achieve a feasible ERP system that aligns with business needs while centralizing data sources for seamless data integration.

Firsthand experience on SDLC for the projects using methodologies like Agile & Waterfall.

Managed Data teams to establish flexible standards for data models to accommodate small deviations.

Used SQL to evaluate various reports and ETL to load jobs in development and production.

Managed end-to-end Master Data Management (MDM) processes, including data collection from diverse sources, inputting data into MDM systems, validating for accuracy, obtaining necessary approvals for changes, and seamlessly integrating validated data into relevant systems.

Accurately mapped and extracted data elements from multiple data sources including Salesforce, SQL Server, DB2 and Sybase databases expanding the Data warehouse capabilities.

Led the QA team in establishing robust QA standards, ensuring compliance with regulatory requirements, including OSHA standards, and implemented Kanban methodologies.

Defined a unifying vision that ensured high-level customer satisfaction by building consensus across 10+ stakeholders including internal and third-party vendors while leading a high-performing team of nine cross-functional IT and other business stakeholders.

Approved Test and Production Readiness Reviews to ensure that the system requirements were fully met in the final production configuration.

Assisted Teams in resolving problems, developing solutions, vendor selection, and minimizing technical barriers to the business plans.

Demonstrated ability to monitor & track schedule, progress, resource utilization, issue resolution/escalation, and process adherence.

Achieved 30% efficiency by improving material tracking processes.

01/13 to DAIMLER FINANCIALS SERVICES, Farmington Hills, MI

10/15 Product Development Project Manager

Implement Robust Security model for the organisation along with Retail & Insurance applications and features.

Define, develop, maintain, and execute integrated project plans.

Demonstrated hands-on experience in ETL mapping, showcasing proficiency in designing and implementing efficient data extraction, transformation, and loading processes to meet business requirements.

Enhanced user experience through the implementation of Single Sign-On (SSO) solutions.

Collaborated with cross-functional teams to integrate IAM controls seamlessly into existing systems.

Enhanced COTS chargeback software through customization and integration, ensuring alignment with organizational requirements. Implemented specific features to optimize functionality while considering long-term compatibility and updates.

Directed the implementation of the data centre for updating targets related to trading & financial billing systems.

Led or participated in the implementation and configuration of Oracle E-Business Suite modules, ensuring alignment with business processes.

Demonstrated expertise in specific EBS modules such as Financials, Supply Chain, HR, or others relevant to your experience.

Managed team to develop automated Insurance products costing and transfer billing system.

Coordinated cost performance industry surveys to identify Asset cost and Insurance reduction opportunities through Tableau visualization.

Facilitated brainstorming sessions between Accountants, Technical writers, and Programmers for Requirements of software development.

Monitoring schedules related to impact on budgets and ROI’s.

02/04 to CONTINENTAL TELEPHONE, Atlanta, GA

11/12 Telecommunication Project Manager

The project seeks to enhance network performance by increasing data transfer speeds, reducing latency, and minimizing network congestion. This will result in a more seamless and reliable connection for users.

Responsible for the day-to-day aspects of the operations and projects.

Tracking of Expenditure, risks & income opportunities.

Worked with different utility team leaders to upgrade and integrate fiber signalling system to their respective CC&B.

Responsible for the oversight and delivery of the annual budget.

Analysing Designs and technical drawings for preparation of Bills of Quantities.

Designed and supervised preparation for AutoCAD technical reports.

Involved in Gpon, Fibre to Home as well as 4 G projects.

Inspecting & Quantifying materials for network installation – Cisco Closures, ONT, OLT, MDU’s, cabinets, Servers, Generator, for damage & specifications.

Directed all operations for installation and service provision for infrastructure systems: VOIP, LAN, WAN, fibre optics, Civil structures, Data Centres.

Overlooked enhancing of Network systems like Cisco - RTP, RTSP and SIP.

Regulated iterations to decrease overall project cost and monitoring timely deliverables.

Created formal documentation and used MS Project for project scheduling, resources allocation, tracking project status, Gantt chart reports.

07/99 to MARCONI INTERNATIONAL, San Jose, California

01/04 Project Coordinator

The project objective is to improve communication capabilities by establishing a dedicated Fiber optic ring that connects multiple states. This will enable fast and reliable transmission of voice, data, and video communications, facilitating real-time collaboration and information sharing.

Served as a team member for one of the Europe’s largest Tele-communication organizations for enhancing the communication sector with faster & cheaper cellular service.

Directed site teams and bridged instructions from the main office to the site.

Supervised GSM and Microwave tower Sites.

Accountable for team requirements, site office & day to day needs.

Recorded work progress reports, schedules and communicated requirements for machineries & heavy Vehicles to the main office.

Maintaining safety requirement including site Warning signs and PPE.

Took corrective action for significant project deviations.

Facilitated regular project team meetings including meeting minutes.

Independently established goals and led projects to successful conclusions, while mitigating risks which saved 20% cost.

Implemented In-house ERP system to track materials and balance the Bill of quantities.

EDUCATION:

Bachelors (BSC) - University of Indianapolis in 05/1999

Post Graduate Program (Data Analytics) - Purdue University in 07/2021

CERTIFICATIONS:

SAFe Agilist 6.0

Certified Scrum Master (CSM) valid - 2/2024

Project Management Professional (PMP) valid - 11/2026

Data Analytics - Python - 07/2021

Data Analytics - Tableau - 07/2021

Cornell University - Finance Management – 2013

Cornell University - Project Leadership – 2014

TECHNICAL SKILLS:

Salesforce

SQL Microsoft Server

Oracle Developer

Informatica MDM

ETL Developer

Python Data Analytics

Tableau

HP ALM

JIRA

MS Office Suite

Oracle E-Business Suite

MS Project

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