Amanda Keller

Office Manager

Southfield, MI ****5

ad3gqj@r.postjobfree.com

+1-313-***-****

I would like to present my superior communication skills, prior achievements, and proactive approach that can cut to the core of any problem and quickly find a solution. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Project/ Event Manager

Focus Hope - Detroit, MI

December 2019 to Present

• Liaise with managers and clients to define project requirements, scopes, and objectives that align with organizational goals

• Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget

• Analyze project progress and, when necessary, adapt scope or timeline to achieve optimal results

• Assign roles and tasks to team members based on their individual strengths and abilities

• Help build the skill sets of team members and share learnings with other employees

• Achieve organizational goals while adhering to standards and best practices

• Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement

• Develop and maintain project performance database that tracks overall progress and achievement of milestones

• Assign and monitor resources effectively to boost project efficiency and maximize deliverables output

• Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan

• Serve as point of communication between company teams and external resources

• Deepen partnerships with outside resources, including third-party vendors and researchers

• Schedule events in all conference rooms

• Process and coordinate all payments

• Maintains or exceeds budgeted sales and profits in all event areas.

• Recommends, develops, and implements effective marketing plans for generating event revenues.

• Evaluates each piece of event business to ensure business can be properly serviced.

• Assembles creative and innovative event attractions based on internal capabilities or outsources to qualified vendors.

• Trains, supervises, and works with event staff, to solicit and book banquet and catering functions, as well as the planning, merchandising and execution of the functions.

• Leads event team to build long-term, value-based customer relationships that enable achievement of sales objectives.

• Administers all phases of the event department, including but not limited to sales, planning, marketing, servicing, and administrative procedures.

• Coaches and counsels employees to reflect company service standards and procedures.

• Conducts short- and long-term planning and management for both internal corporate events and external events

Operational Manager- Executive Administrative Assistant Jones Moving Company - Troy, MI

February 2007 to March 2022

• Business closed due to COVID

• I started out as a administrative assistant for 4 years before I was promoted to operational manager

• ADMINISTRATOR DUTIES-

• Answers the telephone and provides exceptional customer service to internal and external customers.

• Drafts reports and correspondence.

• Ordered supplies and equipment; maintained service contracts on office equipment.

• Attended meetings and took meeting notes.

• Liaison with internal and external units to carryout job tasks.

• Assisted managers and supervisors in developing policies and procedures.

• Provided front desk coverage as needed for backup.

• Ensured travel authorizations, accommodations, and conference registrations for employees.

• Audited/processed travel expense claims.

• Handled mileage reimbursement requests for supervision travel.

• Performed tracking and distributed monthly travel reports.

• Maintained accounts payable and accounts receivable records.

• Solved problems associated with vendors regarding shipments, billing, and statements.

• Monitored expenditures, processed payment requests for reimbursement; prepared purchase orders, purchased requisitions and ensured proper procedures for paying service providers, consultants, and contractors.

• Received and audited invoices for accuracy and compliance and ensured prompt payment of departmental bills.

• Handled administrative tasks for faculty searches and staff recruiting.

• Oversaw department hiring procedures.

• Handled event planning for meetings, professional development, and other department initiatives.

• Performed other related duties as assigned.

• Recruited, selected, trained, assigned schedule, coached,counseled, and disciplined employees

• Communicated job expectations; planned monitored, appraised and reviewed job contributions

• Planned and reviewed compensation actions; enforced policies and procedures

• Contributed operations information and recommendations to strategic plans and reviews, prepared and completed action plans, implemented production, productivity, quality, and customer-service standards, resolved problems, complete audits, identify trends

• Forecasted requirements, prepared an annual budget, scheduled expenditures, analyzed variances, initiating corrective actions

• Developed operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping

• Analyzed and improved organizational process and workflow, employee and space requirements, and equipment layout; implement changes

• Recorded and follow-up on action items using Smartsheet or another tool as specified by project. Set up automated reminders for team as needed

• Maintained safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Accomplish operations and organization mission by completing related results as needed

• Met or exceeded operations labor budget expectations

• Managed staff levels, wages, hours, contract labor to revenues

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Ran a safe, injury/accident free workplace

• Responsible for all aspects of vehicle and heavy equipment rentals

• Established contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies

• Managed relationships with key operations vendors

• Tracked vendor pricing, rebates, and service levels

• Reviewed and approved all operational invoices and ensured they were submitted for payment

• Served as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking customers belongings or scraping residue on flooring

• Communicated customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Worked closely with Owner to set and/or implement policies, procedures, and systems and to follow through with implementation.

• Communicated all operating policies and/or issues at department meetings

• Worked closely with the service manager and team to perform analysis of our moves and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses

• Assisted with coordination of implementation deliverable review,requirements tracking, technical and functional testing and training activities.

• Communicated with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

• Achieved staffing objectives by recruiting and evaluating job candidates, advising managers, and managing relocations as well as intern programs. Established recruiting requirements by studying organization plans and objectives and meeting with the owner to discuss needs.

• assisting in the recruitment of quality drivers into the fleet, maintaining detailed records of vehicle servicing and inspection and scheduling regular vehicle maintenance to ensure operational efficiency.

• Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.

• Monitoring driver behavior and ensuring a high level of customer service.

• Analyzing data to increase business operational efficiency.

• Utilizing GPS systems to monitor drivers and track vehicles in case of theft.

• Chaired and facilitated meetings where appropriate and distributed minutes to all project team members.

• Created a project management calendar for fulfilling each goal and objective.

• Assisted project team members with correctly storing project documents

• Recruiting drivers, movers and office staff

Direct Care Worker

DIGNITAS - Farmington Hills, MI

November 2005 to December 2006

• Performing personal hygiene care and housekeeping duties. Preparing meals and assisting clients with eating and drinking. Assisting with the use of incontinence products or providing bathroom visit support. Running errands, including shopping for groceries and basic household items. Caregiver/Personal Assistant

Personal Family - Bloomfield, MI

September 2004 to May 2005

I provided constent care to several infants and children at my former employers private residence. My duties were to feed the children. Take the children to and from all appointments,Maintain healthy and hygienic environment in the home. Organize and take part in children activities; games, crafts, reading and outings to amuse and exercise. Observe children behavior and make reports for caregiving, home care or family. Participate in emotional well-being of children. Discipline children in keeping with the methods requested by the parents. Majority of my day was spent providing individual care to the autistic younger children.

Customer Service Representative

Mazal’s - Livonia, MI

January 2003 to March 2004

Front cashier

Assisting customers

Unloading trucks

Cart retrieval

Education

Bachelor's in science in Business administration/ management University of phoenix - Phoenix, AZ

January 2013 to June 2017

Skills

• Data Entry

• Customer Service

• Excel

• Filing

• MS Office

• Microsoft Office

• Quickbooks

• Receptionist

• Scheduling

• Billing

• Word

• Sales

• training

• Clerical

• Inventory

• Organizational Skills

• Time Management

• Outlook

• Typing (10+ years)

• Autism Experience

• Infant Care

• Special Education

• Caregiving

• Personal Assistant Experience

• Applied Behavior Analysis

• Childcare

• Toddler Care

• Experience with Children

• Administrative Experience

• Babysitting

• Developmental Disabilities Experience

• Office Management

• Multi-line Phone Systems

• Accounts Payable

• Bookkeeping

• Microsoft Excel

• Leadership

• Management

• Dispatching

• Analysis skills

• Logistics

• Computer skills

• Human resources

• Microsoft Project

• Microsoft Access

• Schedule management

• Documentation review

• Telecommunication

• Google Suite

• Insurance verification

• Payroll

• Microsoft Powerpoint

• Research

• Recruiting

• Communication Skills

• Accounts receivable

• Conflict management

• Google Docs

• Project management

• Supervising experience

• Process improvement

• Calendar management

• Microsoft Word

• Editing

• Databases

• Social media management

• Database management

• Debits & credits

• Anatomy knowledge

• HIPAA

• Medical terminology

• Data collection

• Windows

• ADP

• Talent acquisition

• ATS

• Travel planning

• Salesforce (10+ years)

• SAP

• Employee Orientation

• Purchasing

• Business intelligence

• Sales

• Customer service

• Google Docs

• Events Management

• Construction

• Project management

• Executive administrative support

• Salesforce

• Personal assistant experience

• Computer skills

• Communication skills

• Administrative experience

• Law office

Certifications and Licenses

CPR

February 2015 to May 2017

First Aid Certification

Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Legal skills — Proficient

September 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Principles of accounting — Proficient

November 2021

Preparing financial records according to federal policies Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Management & leadership skills: Impact & influence — Proficient September 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

August 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Attention to detail — Proficient

October 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Proficient

December 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Retail customer service — Proficient

December 2023

Responding to customer situations in a retail setting Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Office manager — Proficient

October 2023

Scheduling and budgeting

Full results: Proficient

Written communication — Proficient

September 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Work style: Professionalism — Proficient

December 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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