Tammy L. Piccinini

***** ******* **

Madison Heights, MI 48071

C# 586-***-****

ad3gq1@r.postjobfree.com

Summary:

Impeccable Leadership Skills

Technical Writing of SOP, guidelines and Publishing Procedures

Editor and Publisher of Standards within Engineering community @ General Motors

Strong reputation for excellent customer service

Available to work all shifts

Highlights:

Exemplary Customer Service

Friendly and Enthusiastic

Upbeat and Positive Personality

Rapid Order Processing

Exceptional ability to work under pressure

Experience:

Title: Operation Manager (10/2019- 09/2020) Hostess/Waitress (10/2016-10/2019)

Plato’s Coney Island, Warren, MI

Oct, 2016 – Sept, 2020

Responsible for the day-to-day Operations of the restaurant

Create weekly schedules for FOH (Waitstaff & Hosting) & BOH (Cooks & Dishwashers)

Doing Inventory weekly, based on sales adjusting the orders of products to eliminate waste

Interview/Hire/Fire/Train employees for different positions across the restaurant

Open/Close restaurant daily (7 days a week), run daily reports & set up deposits from daily sales

Greet customers in a timely and courteous manner

Seat customers, introduce myself and /or waitress taking care of them while visiting our establishment

Make meal suggestions based on brief interaction during walk from entry to table

Walk establishment and make patrons aware of my presence and visit each table and make sure their visit is enjoyable, how was their meal? How was their service? Is there something I can do for them?

Title: Waitress

Big Boys Restaurant, Madison Heights, MI

Apr, 2016 – Sept, 2016

Greet customers in a timely and courteous manner

Introduce myself and take beverage orders – giving time to look over menu

Watch clock to insure orders are completed for table delivery in a timely fashion

Report order delays, if any, to upper management

Pick-up completed food orders from kitchen window, insuring order complete and according to customers requested specials, if any, and deliver to table promptly

Check satisfaction of food delivery, is food delivered food ordered and how it was ordered

Visit customer tables throughout visit as to satisfaction of taste and temperature, do they need anything, drink refills, extra napkins, extra condiments, are they ready to order desserts

Clear dirty dishes and debris from table making visit as comfortable as can be

Have completed and accurate tab ready for customers request to check out

Title: FOH Manager, Lead Bartender, Head Waitress

Hall of Fame Billiards and Sports Bar, Warren, MI

Dec, 2008 – Apr, 2015

Create and maintain weekly schedule for nightshift personnel (approx. 15)

Monitor employee interaction with customers, and constantly create ways to improve

Interact with customers, introduce myself, and make them feel comfortable while in our establishment

Jump in and lend helping hand always to ensure, fast, friendly, and prompt service

Consistently introduce training for the most efficient way of servicing customers

Create flyers and promotions via social media advertising business and daily specials

Consistent and regular attendance record

Title: Document and Process Expert (DPE), Editor and Publisher of Engineering Standards, Technical Analyst, Tech Writer

Gonzalez Contract Services on assignment @ General Motors (GM), Madison Heights, MI

Sept, 1998 – Sept 2004 and Dec 2005 -Oct, 2008

Coordinating, authoring, formatting and publishing of GM Engineering Standards in MS Word 2003 and 2007

Direct work relationship with Engineers to review content and to finalize documents for publishing to meet distribution deadlines.

Lead Coordinator of outside Data Entry and Engineering Community

Working with Global Engineering to establish their processes and standards

Lead Writer for SOP for North American Standard, Records and Documentation

Lead Analyst for processes and guidelines for current software used for writing, editing and publishing of standards, records and documentation for North America and Worldwide

Working with an outside supplier coordinating the distribution of standards

Consistent and regular attendance record

Title: EC Unit Secretary

Beaumont Hospital, Royal Oak, MI

Nov, 2004 – Dec 2005

Checked in patience to unit for overnight observation

Entered Physician orders into Hospital computer system

Paged Specialist per patient needs

Answered patient calls for nurses, bathroom help, medications, food/drinks

Learned and was tested in medical terminology

Escorted patients to restroom

Consistent and regular attendance record

Title: Assistant Operations Manager, Lead Customer Service Representative

McKesson Drug Co. Highland Park and Livonia, MI

Sept, 1991 - Apr, 1998

Closely working with Operation Manager and coordinating the DC move from Highland Park, to Livonia, MI

Supervising fleet of 10 in-house trucks for daily customer deliveries

Coordinate special deliveries outside daily routine with outsourced couriers

Appling Daily COD’s, Reconciled Customer Statements (Monthly)

Appling Credits to Customer Accounts I'm

Set-up Vendor Payments (via Corporate accounting system)

Reconciled Warehouse Receiving to Vendor Statements

Customer Calls (inbound/outbound)

Monthly Inventory on Narcotics (Scheduled II-V) and sending the final reports to DEA (government branch responsible for regulating controlled substances), ordering narcotics from vendors, and processing customer narcotic orders (via narcotic blanks)

Consistent and regular attendance record

References available on request

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