Customer Service Team Leader
Resume:
Tammy L. Piccinini
Madison Heights, MI 48071
C# 586-***-****
*.*********@*****.***
Summary:
Impeccable Leadership Skills
Technical Writing of SOP, guidelines and Publishing Procedures
Editor and Publisher of Standards within Engineering community @ General Motors
Strong reputation for excellent customer service
Available to work all shifts
Highlights:
Exemplary Customer Service
Friendly and Enthusiastic
Upbeat and Positive Personality
Rapid Order Processing
Exceptional ability to work under pressure
Experience:
Title: Operation Manager (10/2019- 09/2020) Hostess/Waitress (10/2016-10/2019)
Plato’s Coney Island, Warren, MI
Oct, 2016 – Sept, 2020
Responsible for the day-to-day Operations of the restaurant
Create weekly schedules for FOH (Waitstaff & Hosting) & BOH (Cooks & Dishwashers)
Doing Inventory weekly, based on sales adjusting the orders of products to eliminate waste
Interview/Hire/Fire/Train employees for different positions across the restaurant
Open/Close restaurant daily (7 days a week), run daily reports & set up deposits from daily sales
Greet customers in a timely and courteous manner
Seat customers, introduce myself and /or waitress taking care of them while visiting our establishment
Make meal suggestions based on brief interaction during walk from entry to table
Walk establishment and make patrons aware of my presence and visit each table and make sure their visit is enjoyable, how was their meal? How was their service? Is there something I can do for them?
Title: Waitress
Big Boys Restaurant, Madison Heights, MI
Apr, 2016 – Sept, 2016
Greet customers in a timely and courteous manner
Introduce myself and take beverage orders – giving time to look over menu
Watch clock to insure orders are completed for table delivery in a timely fashion
Report order delays, if any, to upper management
Pick-up completed food orders from kitchen window, insuring order complete and according to customers requested specials, if any, and deliver to table promptly
Check satisfaction of food delivery, is food delivered food ordered and how it was ordered
Visit customer tables throughout visit as to satisfaction of taste and temperature, do they need anything, drink refills, extra napkins, extra condiments, are they ready to order desserts
Clear dirty dishes and debris from table making visit as comfortable as can be
Have completed and accurate tab ready for customers request to check out
Title: FOH Manager, Lead Bartender, Head Waitress
Hall of Fame Billiards and Sports Bar, Warren, MI
Dec, 2008 – Apr, 2015
Create and maintain weekly schedule for nightshift personnel (approx. 15)
Monitor employee interaction with customers, and constantly create ways to improve
Interact with customers, introduce myself, and make them feel comfortable while in our establishment
Jump in and lend helping hand always to ensure, fast, friendly, and prompt service
Consistently introduce training for the most efficient way of servicing customers
Create flyers and promotions via social media advertising business and daily specials
Consistent and regular attendance record
Title: Document and Process Expert (DPE), Editor and Publisher of Engineering Standards, Technical Analyst, Tech Writer
Gonzalez Contract Services on assignment @ General Motors (GM), Madison Heights, MI
Sept, 1998 – Sept 2004 and Dec 2005 -Oct, 2008
Coordinating, authoring, formatting and publishing of GM Engineering Standards in MS Word 2003 and 2007
Direct work relationship with Engineers to review content and to finalize documents for publishing to meet distribution deadlines.
Lead Coordinator of outside Data Entry and Engineering Community
Working with Global Engineering to establish their processes and standards
Lead Writer for SOP for North American Standard, Records and Documentation
Lead Analyst for processes and guidelines for current software used for writing, editing and publishing of standards, records and documentation for North America and Worldwide
Working with an outside supplier coordinating the distribution of standards
Consistent and regular attendance record
Title: EC Unit Secretary
Beaumont Hospital, Royal Oak, MI
Nov, 2004 – Dec 2005
Checked in patience to unit for overnight observation
Entered Physician orders into Hospital computer system
Paged Specialist per patient needs
Answered patient calls for nurses, bathroom help, medications, food/drinks
Learned and was tested in medical terminology
Escorted patients to restroom
Consistent and regular attendance record
Title: Assistant Operations Manager, Lead Customer Service Representative
McKesson Drug Co. Highland Park and Livonia, MI
Sept, 1991 - Apr, 1998
Closely working with Operation Manager and coordinating the DC move from Highland Park, to Livonia, MI
Supervising fleet of 10 in-house trucks for daily customer deliveries
Coordinate special deliveries outside daily routine with outsourced couriers
Appling Daily COD’s, Reconciled Customer Statements (Monthly)
Appling Credits to Customer Accounts I'm
Set-up Vendor Payments (via Corporate accounting system)
Reconciled Warehouse Receiving to Vendor Statements
Customer Calls (inbound/outbound)
Monthly Inventory on Narcotics (Scheduled II-V) and sending the final reports to DEA (government branch responsible for regulating controlled substances), ordering narcotics from vendors, and processing customer narcotic orders (via narcotic blanks)
Consistent and regular attendance record
References available on request
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