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Customer Service Human Resources

Location:
Kansas City, MO
Posted:
February 07, 2024

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Resume:

Kimberly Ridgeway

Current location (eg local to the request): Princeville, IL, US

Supplier Summary/Recruiter Notes:

Kimberly has 7+ years of experience working within logistics, transportation and import/export of heavy machinery equipment.

Has extensive experience working with customs regarding entry numbers, permits, routing, etc.

Effectively communicated with drivers, carriers, and stakeholders to ensure seamless operations both domestic and international.

Has experience maintaining an asset database to help understand equipment needs for scalability & efficiency.

At Unimark Truck Transport, Kim performed DOT Audits and audited key trucking logs to ensure accuracy and compliance.

Skills:

Microsoft Excel, Freight Experience, Human Resources Management, Financial Report Writing, Account Reconciliation, Accounts Receivable, Accounts Payable, Leadership, Supervising experience, Microsoft Word, Customer service.

Microsoft Office, English, General Ledger Accounting, Bank Reconciliation, QuickBooks, Journal Entries, Account management, administrative experience, Logistics, Office Management, Microsoft Dynamics GP, Payroll, Financial Analysis, Auditing, Benefits Administration, Call Center, Customer Support, Communication skills, Filing, Dispatching

ADP, SharePoint, Team management, Telecommunication, Google Docs, Sales, Customer service, Cold calling, Windows, Computer hardware, Account management, Google Suite, Data analytics, NetSuite, Customer relationship management, Leadership, Negotiation, Supervising experience, Relationship management, Project management, Pricing.

Tractor-trailer, Operations management, Freight, Financial report writing, Accounting, Transportation management systems, Office management.

Work Experience

LPG Transportation – Kearney, MO April 2023 – Present

Logistics Manager

Dealing with import/exports of heavy machinery (oil fill tanks).

Ships oversize loads both domestic and internationally.

Daily interaction with customs regarding entry numbers, permits, routing, etc.

Utilizes Salesforce for communication with internal teams.

Provide leadership, vision, and direction for multiple aspects of the trucking division, including drivers, project management, field operations, equipment, compliance, and risk management.

Work with plant buyer, PM’s, Field supervisors to schedule plant pick-ups and deliveries in a timely manner.

Stage resources accordingly to increase efficiency & reduce costs associated with rental needs

Maintain bulk supply of materials in yards, i.e. loam, gravels, waste, schedule trucks to haul in/out as needed

Work with PM’s/Field Supervisors to manage bulk materials in/out of job sites.

Understand materials and volume of materials needing to leave and enter jobs, find most profitable dumping sites and places of procurement.

Work with Snow manager to procure, allocate, and move equipment as needed for snow.

Ensure all trucks are properly equipped with permits in multiple states.

Achieve financial goals and objectives while increasing operating performance.

Provide solutions-oriented and prevention-based recommendations and plans.

Maintain an asset database and help understand equipment needs for scalability & efficiency.

Ensure all crews, field supervisors, PMs, GCs understand when trucks are going to their sites.

Track and compare the number of pieces of heavy equipment by branch, compare to revenue, number of active jobs, headcount etc.

Ensure the proper equipment is on job sites for necessary work activities including hauling.

Ensure delivery of equipment & materials is timely so crews are efficient.

Understand what job sites may have truck restrictions.

Ensure best practices and methods are developed and followed and order Permits Per State Requirement's.

Develop short-and long- term goals and strategic plans.

Development of core systems and processes.

Monitor work and evaluate results to ensure that objectives and requirements are met and are in line with the needs and vision of the organization.

Robertson Transport – La Vernia, TX March 2019 – March 2023

Remote Dispatcher (Remote/part-time evenings)

Planned and optimized delivery routes for drivers to ensure timely and efficient transportation of goods.

Communicated with drivers, provided them with route instructions, traffic updates, and any other relevant information.

Daily interaction with customs regarding transportation of goods and services

Acted as a liaison between drivers and other departments within the company.

Scheduled pick-ups and deliveries, taking into account factors such as customer preferences, time windows, and delivery deadlines.

Unimark Truck Transport – Georgetown, IL June 2016 – March 2023

Terminal Manager (Full-time)

Coordinated Freight and verified and reviewed BOL.

Enforced Compliance Policies and communicated with customers and drivers.

Monitored Drivers' Performance and prepared customs for inbound and outbound freight into and out of Mexico and Canada.

Overseen the day-to-day operations of the terminal, ensuring that all activities ran smoothly and efficiently.

Coordinated with various departments such as dispatch, maintenance, and safety to ensure cohesive operations.

Worked on metric reports and financial reports.

Performed DOT Audits and audited key trucking logs to ensure accuracy and compliance.

AdvanCement Services Ready Mix LLC – Kenedy, TX February 2011 – June 2016

HR Manager/DOT Compliance/Safety Manager

Orientated and assisted in training new employees and conducted evaluations on current employees.

Provided new hire information packets; reviewed company policies; gathered withholding and other payroll information.

Explained and obtained signatures for benefit programs.

Kept SOP and employee handbooks up to date.

Maintained human resource records by maintaining applications, résumés, and applicant logs.

Verified candidates' background by performing background checks and contacting references.

Maintained manager and employee confidence by keeping human resources information confidential.

Developed human resources solutions by collecting and analyzing information.

Recommended courses of action.

Monitored unemployment claims by reviewing claims, substantiating documentation.

Requested legal counsel review.

Avoided legal challenges by complying with legal requirements.

Entered payroll into QuickBooks.

Worked on accounts payable/receivables and invoicing.

Recorded daily sales and prepared quotes for new jobs and ordered all materials for jobs.

D&K Trucking – Georgetown, IL December 2000 – January 2010

Operations Manager

Managed a fleet of 85 trucks and recruited, hired, and trained new employees.

Managed daily pickup and delivery schedules.

Audited payroll, drivers' logs, and paperwork.

Reconciled accounts payable/receivables.

Conducted data entry with multiple screen use and completed weekly invoicing/billing.

Updated loads and kept tracking systems up to date.

Kept up to date on DOT and ICC regulations.

Handled fuel taxes and IFTA and kept track of driver hours/logbooks.

Processed/created loads via telephone, email, and website and created BOLs (bill of ladings).

Education and Certifications:

Associate degree in management

Lake Land College – Mattoon, IL, 1992



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