Erica R. Dixson

**** ****** **** *** **. Concord, NC 28027 704-***-**** ad3gp0@r.postjobfree.com

With proven skills I have an ability to complete any task before me in a precise way, expertly implementing all policies, and procedures bringing growth to a company in a productive way. As a Business Development Executive with over fifteen years of experience; I am skilled in developing, and implementing comprehensive training programs for staff members ensuring the highest-level of service is delivered consistently. Skills & Expertise

Leadership – Communication - Creativity - Decision Making – Time Management – CRM Software Conflict Resolution – Customer Service – Hub Spot – Adaptability – Risk Management – SalesForce.com Computer Skills including Microsoft Office, Word, Excel, Publisher, and Power Point. Professional Experience

Paystar Logistics Inc. July 2010 – Currently

Dispatcher

● Dispatched on a global level with multiple call centers and local warehouses to provide strategic planning in order to meet established requirements and business goals on a corporate level.

● Reviewed final day, and next day against previous patterns and trends and work with Field Operations Manager to determine optimal staffing needed to achieve desired results over a long term view.

● Knowledgeable of geographical challenges in each territory and calculating driving distances.

● Effectively delivered key factor results for utilization, retention, safety and service.

● Responsible for making daily schedules for drivers, implemented up-to-date records of staff hours to reduce overtime, and maintained day to day vehicle maintenance reports for multiple vehicles.

● Maintained record of mileage, fuel, and other delivery-related expenses, and charged all accounts accurately.

● Worked closely with management to reduce employee overtime costs; monitored all employee schedules and eliminated or added shifts as needed.

● Coordinated with Load Planners to determine driver requirements pertaining to timing and customer expectations for service.

Account Manager

● Revolutionized contracts resulting in more profitable agreements and higher client satisfaction

● Accountable for building and maintaining quality relationships with existing assigned accounts

● Established, documented, and implemented account management processes and procedures.

● Ensured client expectations and company deliverables were aligned and executed regarding managed services contract.

● Worked in conjunction with VP of Operations, Sales, and Projects in aligning client priorities among team members to ensure the appropriate initiatives are taken.

● Work as a leader within a team dynamic. Responsible for training, leading calls, and communication ensuring success throughout the team.

● Invoiced clients and assisted finance team with monthly collection efforts by leveraging relationships with decision makers.

● Served as liaison between delivery engineering and clients to balance internal standards with delivery solutions for the client.

Education

Albemarle High School June 1989 – H.S. Diploma

Central Piedmont Community College June 2008 – Customer Relations