Quality Assurance Team Coordinator
Resume:
ABEDNEGO ABBEY
LAWRENCEVILLE, GA, 30046
TEL: 256-***-****
GWINNETT COUNTY DEPARTMENT OF CORRECTIONS
LAWRENCEVILLE, GA, 30043
Duties, Accomplishments and Related Skills:
A Correction Officer, focused on Care, control and custody. Conducted investigations using applicable protocols, state and federal regulations and appropriate policies and procedures. Completes investigation reports listing deficiencies and prepares written reports supporting the actions and remedies recommended. When acting as team coordinator, assumes responsibility for coordinating all aspects of the investigation to ensure protocols, policies, and procedures are followed. Assists in quality assurance reviews, presentations of in-service programs, orientation training, and seminars. Conducts exit conferences regarding survey finding with facility management. Responds to request for information from team members, facility staff, and the public. Provides testimony at formal hearing, informal reviews and court actions. Maintaining peace, security and safety within the correctional Facility. Extensively trained in crisis prevention and intervention. Also as Correctional Officer, I successfully adapt to management styles to suit varying personality types. Persuasive leader, able to generate respect and obedience from the most difficult inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Assisted in restraining violent and unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from work sites. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Verified warrants, conducted searches and fingerprinted inmates. Counseled juveniles on day-to-day reality oriented problems. Supervised inmates during, meal, visit recreation, telephone calls and shower time. Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Routinely reviewed housing assignments and reassigned inmates when needed. Received property from incoming inmates, provided receipts and inspected items for contraband. Received property from incoming inmates, provided receipts and inspected items for contraband. Maintained communications with all other areas of the facility at all times. Escorted prisoners to court appearances in a timely fashion. Enforced resident behavior management system and wrote incident reports for infractions. Attended regular training and maintained appropriate certification.
SKILLS;
Knowledge and experience in investigative principles, techniques,
and procedures
Firearm Operations
Computer Skills
Restraint techniques
Ethical standards of conduct
First aid and CPR certified
Trained in defensive tactics
knowledge of Behavioral disorders familiarity
Safety-oriented
Superior communication skill
Time Management Skills
First Aid.
Completed extensive crisis prevention and intervention training
programs.
MADISON COUNTY SHERIFF DEPARTMENT
815 WHEELER AVENUE
Huntsville, AL 35801 United States
11/2013 - 11/2017
Salary: 28,000.00 USD Per Year
Hours per week: 40
DETENTION OFFICER
Duties, Accomplishments and Related Skills:
A Correction Officer, focused on Care, control and custody. Conducted investigations using applicable protocols, state and federal regulations and appropriate policies and procedures. Completes investigation reports listing deficiencies and prepares written reports supporting the actions and remedies recommended. When acting as team coordinator, assumes responsibility for coordinating all aspects of the investigation to ensure protocols, policies, and procedures are followed. Assists in quality assurance reviews, presentations of in-service programs, orientation training, and seminars. Conducts exit conferences regarding survey finding with facility management. Responds to request for information from team members, facility staff, and the public. Provides testimony at formal hearing, informal reviews and court actions. Maintaining peace, security and safety within the correctional facility. Extensively trained in crisis prevention and intervention. Also as Correctional Officer, I successfully adapt to management styles to suit varying personality types. Persuasive leader, able to generate respect and obedience from the most difficult inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Assisted in restraining violent and unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from work sites. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Verified warrants, conducted searches and fingerprinted inmates. Counseled juveniles on day-to-day reality oriented problems. Supervised inmates during, meal, visit recreation, telephone calls and shower time. Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Routinely reviewed housing assignments and reassigned inmates when needed. Received property from incoming inmates, provided receipts and inspected items for contraband. Received property from incoming inmates, provided receipts and inspected items for contraband. Maintained communications with all other areas of the facility at all times. Escorted prisoners to court appearances in a timely fashion. Enforced resident behavior management system and wrote incident reports for infractions. Attended regular training and maintained appropriate certification.
SKILLS;
Knowledge and experience in investigative principles, techniques,
and procedures
Firearm Operations
Computer Skills
Restraint techniques
Ethical standards of conduct
First aid and CPR certified
Trained in defensive tactics
knowledge of Behavioral disorders familiarity
Safety-oriented
Superior communication skill
Time Management Skills
First Aid.
Completed extensive crisis prevention and intervention training
programs.
FAMILY GARDEN INC.
640 MOB HILL ROAD
Hollytree, AL 35751 United States
10/2014 - 06/2017
Salary: 19,000.00 USD Per Year
Hours per week: 30
FORSTER CHILD MENTOR
Duties, Accomplishments and Related Skills:
DUTIES;
Mentor Foster children between the ages of 12 and 21 to ensure that their needs are met, that is meal preparations, transporting them to doctors’ appointments, providing them with their individual medications etc. Documents all events that took place during the day on each individual resident and generates a report to form a written record for the facility. Develop and maintain an effective working relationship between Foster child and staff, protective services staff, and law enforcement officials, legal and other community resources. Organizes trips with children to places of socio-cultural, economic and academic interest.
KNOWLEDGE;
Knowledge of child development. Knowledge of family dynamics. Skill in establishing and maintaining effective working relationships. Skill in effective verbal and written communication. Ability to operate a personal computer. Ability to handle multiple tasks and meet deadlines. Ability to work with other professionals in the community. Ability to be on call on a rotating basis and work irregular hours. Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions
COMPETENCES;
Roles and responsibilities of participants in the global child welfare system, including children, families, child protection, various courts, and other child/family serving agencies. Legal definitions and concepts, including ethics, and is able to apply them within the law to casework and judicial process. Establishes Effective Relationships with Colleagues. Willing to accept and provide support and assistance from/to co-workers, supervisors and other child protective services employees. Able to build and maintain effective working relationships with external stakeholders Follows policy and procedures. Able to learn and understand the specific policies and procedures for child protective services. Understands the policy requirements of ethical practice and the ramifications to staff and clients when this does not occur. Demonstrates adherence to policy and best practice Documenting• Records observations accurately as part of case documentation.
SKILLS;
Knowledge and experience in investigative principles, techniques, and procedures
Computer Skills
Restraint techniques
Ethical standards of conduct
First aid and CPR certified
Trained in defensive tactics
knowledge of Behavioral disorders familiarity
Safety-oriented
Superior communication skills
Time management skills
First Aid.
Crisis prevention and intervention training skills.
AIRCRAFT SERVICES INT, GROUP
516 SPRING STREET
Windsor Locks, CT 06096 United States
07/2010 - 04/2011
Salary: 19,000.00 USD Per Year
Hours per week: 24
RAMP AGENT
Duties, Accomplishments and Related Skills:
As a part time ramp agent, Responsible for loading and unloading baggage/cargo. Chock aircraft. Connect electrical power units to aircraft. Position passenger stairs/Jet-way to aircraft. Replenish water supply and service lavatories. Connect tow bar and tug for push back or towing aircraft. Provide air-start and air-conditioning. Operate headset/radio to provide communication between ground crew, flight crew, and tower. Clean line equipment and ramp areas. Provide additional service as required. Know and comply with all safety procedures. Check-in baggage when required. Additional responsibilities may include providing shuttle service for passengers/crew as required and assisting with customer service duties. Grooming and cabin services
Supervisor: MS SHARON 860-***-****)
Okay to contact this Supervisor: Yes
GOODWILL OF WESTERN CONNECTICUT
165 OCEAN TERRACE
Bridgeport, CT 06605 United States
08/2010 - 04/2014
Salary: 24,000.00 USD Per Year
Hours per week: 40
CONSUMER ASSISTANT
Duties, Accomplishments and Related Skills:
Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment.
Assist Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living. Assist Direct Care Supervisor in the development of each ISP. Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP.
Assist/monitor/teach individuals(s) in budgeting skills.
Teach self-medication skills according to DMR regulations, and when appropriate supervise in medication administration.
Assist/monitor/teach individuals engaging in daily chores.
Assist/monitor/teach individuals as needed in grocery shopping, menu planning, meal preparation and clean up.
Meet with individuals (as needed) on an individual basis to discuss concerns, problems.
Assist/monitor/teach individuals in holding house meetings and informal discussion groups with peers.
Handle emergency situations appropriately, (according to MHA and DMR policies). Utilize crisis interventions when necessary.
Teach and/or support individuals in utilizing public transportation. Transport individuals to appropriate appointments only when necessary (i.e. person requires assistance at appointment).
Perform daily record keeping (i.e. data collection, daily logs). Exchange information with the next shift and/or with support staff.
Teach and be supportive of basic nutrition. Assist individuals to utilize community resources from nutritional counseling.
Teach relationship building skills.
Teach community integration; assist individuals in joining community organizations of their choice.
Teach problem solving skills/resolving conflicts.
Provide leisure/recreational activities of individual(s) choice, increase individual’s self-initiative in leisure activities.
Teach/monitor individuals self-management skills (in health and behavior management).
Teach individuals basic first aid, fire safety, emergency skills and sex education, and/or assist individuals in locating a class (community resource) in the above stated items.
Provide opportunities for individuals to have choices, make decisions in daily living and their future goals (i.e. assist individuals in day to day decisions).
Assist in creating natural supports for individuals.
Assist individuals in building their self-esteem.
.Encourage empowerment.
Follow individual treatment plans consistently.
Conduct and document monthly fire drills according to DMR procedures.
Report any consumer (individual) abuse (physical, emotional, sexual) or act of omission to the Disabled Persons Protection Commission.
Be available to meet with repair person(s) and inspectors.
Supervisor: DARLENE PEREZ (203368651)
Okay to contact this Supervisor: Yes
VALCO COMPANY
PRIVATE MAIL BAG
TEMA, GHANA
07/1996 - 09/2004
MACHINE OPERATOR
DUTIES
●Ability to efficiently set-up, operate, monitor and adjust shop equipment to ensure a conforming product This can include the furnaces, straighteners, saws and shot blast
●Ability to follow direction provided on schedules, work orders and work instructions
●Ability to follow oral and written instructions given by the crew supervisor
●Ability to perform material handling tasks and hardness tests with the equipment provided
●Ability to perform measurements with tape measures/calipers, etc
GHANA PRISON SERVICES
P . O . BOX 129
ACCRA, Ghana
09/1989 - 06/1995
Salary: 50.00 GHS Per Year
Hours per week: 40
Prison Officer
Duties, Accomplishments and Related Skills:
As a Prison Officer, focused on Care, control custody. Conducts investigations using applicable protocols, state and federal regulations and appropriate policies and procedures. Completes investigation reports listing deficiencies and prepares written reports supporting the actions and remedies recommended. When acting as team coordinator, assumes responsibility for coordinating all aspects of the investigation to ensure protocols, policies, and procedures are followed. Assists in quality
assurance reviews, presentations of in-service programs, orientation training, and seminars. Conducts exit conferences regarding survey finding with facility management. Responds to request for information from team members, facility staff, and the public. Provides testimony at formal hearing, informal reviews and court actions. Maintaining peace, security and safety within the correctional facility. Extensively trained in crisis prevention and intervention. Also as Correctional Officer, I adapting management styles to suit varying personality types. Persuasive leader, able to generate respect and obedience from the most difficult inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Assisted in restraining violent and unruly inmates. Implemented defensive tactics and physical
restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from work sites. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Verified warrants, conducted searches and fingerprinted inmates. Counseling juveniles on day-to-day reality oriented problems. Supervised inmates during meals, visits, recreation,
telephone calls and shower time. Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Routinely reviewed housing assignments and reassigned inmates when needed. Received property from incoming inmates, provided receipts and inspected items for contraband. Received property from incoming inmates, provided receipts and inspected items for contraband. Maintained communications with all other areas of the facility at all times. Escorted prisoners to court
appearances in a timely fashion. Enforced resident behavior management system and wrote incident reports for infractions. Attended regular training and maintained appropriate certification.
Education:
PRESBYTERIAN TEACHER TRAINING COLLEGE ( ARTS) ABETIFI, KWAHU Ghana
Some College Coursework Completed 06/1998
Major: GEOGRAPHY Minor: MATHEMATICS Honors: Magna Cum Laude
Relevant Coursework, Licenses and Certifications:
POST SECONDARY CERTIFICATE BY UNIVERSITY OF CAPE COAST
PRESBYTERIAN BOYS SECONDARY SCHOOL LEGON, ACCRA Ghana
High School or equivalent 12/1993
Major: MATHS Minor: ECONOMICS AND GEOGRAPHY
Relevant Coursework, Licenses and Certifications:
HIGH SCHOOL CERTIFICAT BY W.A.E.C
Job Related Training:
MADISON COUNTY SHERIFF DEPARTMENT TRAINING ACADEMY; DEC. 2013
PREA TRAINING; DEC, 2013
FIRE DRILL TRAINING; FEB. 2014
RESTRAINTS TACTICS; DEC, 2013
Language Skills:
Language
Spoken
Written
Read
Ewe
Intermediate
Intermediate
Intermediate
English
Advanced
Advanced
Advanced
GA
Advanced
Advanced
Advanced
French
Intermediate
Intermediate
None
Swahili
Intermediate
Intermediate
None
Afrikaans
Intermediate
None
Intermediate
Affiliations:
UNESCO - TRANSATLANTIC SLAVERY TEACHER
References:
Name
Employer
Title
Phone
FELECIA DESHIELDS MADISON SHERIFF DEPARTMENT, HUNTSVILLE, AL
DETENTION OFFICER
AGYEMAN BUDU HUNTSVILLE POLICE DEPARTMENT, HUNTSVILLE, AL
POLICE OFFICER
JENIFFER HAMPTON FAMILY GARDEN INC. UNION GROVE, ALABAMA
MANAGING DIRECTOR
PIOS APPIAH
WAL-MART, MADISON, ALABAMA
SOTER
TIM DAVIS FAMILY GARDEN INC. UNION GROVE, AL
FOSTER CARE MENTOR
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