VERONICA GEORGE, MBA, MHRM

**** ***** ****** ********, ** 78109 ad3gns@r.postjobfree.com 210-***-**** 210-***-****

SUMMARY OF QUALIFICATIONS

Hands-on and competent professional with expertise in analyzing, evaluating, and recommending improvements to internal administrative processes, organization, and management. Twenty plus years of comprehensive background in employee relations, recruiting, safety training, retention, customer service, compensation, and benefits.

Resourceful, creative, and intuitive spouse of retired Air Force veteran with extensive global experience; with background in working abroad in diverse international cultures for more than four years; bringing the vision, drive, energy, and diversity critical to building efficient administrative operations and improving personnel performance.

Adept at organizational planning as well as generating and monitoring planning metrics and milestone development. Possess the ability to work effectively with others, analyze and articulate issues, and present alternative solutions. Proficient in Microsoft Office Suite, Windows, Ten Key, Lotus, Davox, Smart Link, NT Server, Vista, ADP, Kronos, and the Internet.

Results-oriented master’s graduate with 20+ years of business management and administration excellence, reinforced by demonstrated expertise in human resources, business analysis, accounting and project management. Multi-faceted professional with solid analytical and quantitative aptitude; capacity to identify potential threats, recognize opportunities, and maximize resources; adept and experienced in problem-solving and providing strategic resolutions.

Outstanding leadership and team building strengths that generate optimum productivity and performance, coupled with the vision necessary to develop and implement successful strategic action plans. Expertise in project management and coordination, directing complex, multi-faceted programs and strategic initiatives from conception and development through implementation; possesses excellent research skills, capable of efficiently locating relevant data and synthesizing complex issues. Effectively introduced policy improvements, business plans, and staff-development initiatives to drive production goal attainment; ability to resolve staff issues and negotiate productive outcomes.

PROFESSIONAL EXPERIENCE

Human Resources Director Interim Chief Operations Officer March 2018 to Present

Alliance Spine San Antonio, TX

Private company with a commitment to provide orthopedic and neurological medical devices as well as clinical chemistry and hematology medical equipment while keeping pace with the innovations in the medical regenerative space that directly compliments advancement in spinal technologies.

Champion employee benefits management, payroll administration, employment law compliance, employee relations, supplier agreements and hospital contracts while achieving organizational goals, strategies and objectives related to personnel management and competencies of Support Services group employees. Possess a broad range of knowledge and direct experience in areas of recruiting, new hire processing, employee relations, customer service, investigation procedures, discipline and discharge, policy creation and management, vendor and employee contracts, employee benefits, payroll, drug screening and 401(k) plan management.

Design and implement office standards of conduct while establishing/organizing departmental standards/procedures/operations.

Liaise with property management and coordinate company correspondence with external entities/companies as needed.

Review and approve supply requisitions in accordance with established SOP’s to include responding to customer inquiries.

Update organizational memberships as required/requested by executive team.

Oversee the team responsible for maintaining/replacing office equipment and supplies as needed/requested and the maintenance, cleaning or repairs of the office.

Oversee the recruitment, orientation and retention of new employees, monitoring/maintaining company Human Resource data/files as well as reviewing and updating health and dental benefits.

Coach/discipline/evaluate departmental managers performance according to established job descriptions.

Review/update/enforce health and safety office policies as well as cooperate with all internal/external audit functions.

Work with departmental managers as a team to ensure success including consistent review of the collection of accounts receivable and payables.

Coach and guide department managers on Human Resources related issues making recommendations for solutions and following up as needed.

Liaison between employee and management to answer questions or concerns regarding company policies, practices, and regulations.

Oversee the processing, verification and maintenance of documentation relating to HR activities such as staffing, training and performance evaluations.

Guide managers in recruiting and employee relations.

Oversee administration of employee compensation, training and benefit programs.

Exhibit a high level of confidentiality.

Demonstrate the capacity to work effectively and efficiently.

Establish and maintain strong relationships with internal management staff and clients.

Recommend appropriate corrective actions and/or performance improvement steps.

Develop and implement action plans.

Oversee associate relations goals and action items to meet site goals and improve associate retention.

Key role in enabling the company to scale for growth.

Meet aggressive schedules to deliver prototypes and production units on time and on budget!

Work with employees, vendors, distributors, and suppliers to attain, validate and renew credentials.

Update DAPA and SAM registries

Ensure legal and policy compliance.

Human Resources Director October 2021 to July 2022

San Antonio Behavioral Healthcare Hospital San Antonio, TX

Privately owned acute care behavioral health and substance use/misuse treatment facility offering services to children as young as 9 years of age to older adults by offering crisis stabilization, medication assisted Detox, partial hospitalization, intensive outpatient care and short-term rehabilitation, State of the art facility also offers patients the most up to date safety products, off unit dining, outside recreation and a full court gym and more. SABHH has a commitment to provide specialized services to active-duty military and have a unit dedicated solely to family sexual trauma.

Direct employee recruitment, retention and benefits management, payroll administration, employment law compliance, employee relations, while achieving organizational goals, strategies and objectives related to personnel management and competencies of Support Services group employees. Possess a broad range of knowledge and direct experience in areas of recruiting, new hire processing, employee relations, investigation procedures, discipline and discharge, policy creation and management, vendor and employee contracts, employee benefits, payroll, drug screening and 401(k) plan management to assist direct hires in completing assigned tasks.

Coached and guided employees on Human Resources related issues making recommendations for solutions and following up as needed.

Liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.

Oversaw HR personnel regarding processing, verifying and maintaining documentation relating to HR activities such as staffing, training and performance evaluations.

Guided managers in recruiting and employee relations.

Oversaw the administering of employee compensation, training and benefit programs.

Exhibited a high level of confidentiality.

Demonstrated the capacity to work effectively and efficiently.

Established and maintained a strong relationship with internal management staff and clients.

Oversaw the recommendation of appropriate corrective actions and/or performance improvement steps.

Developed and implemented action plans alongside executive staff.

Oversaw the associate relations goals and action items to meet site goals and improve associate retention.

Ensured legal and policy compliance.

Developed corporate plans for a variety of HR matters such as compensation, benefits, health, and safety.

Facilitated the human factor in the company by devising strategies for performance evaluation, staffing, training, and development.

Oversaw all HR initiatives, systems, and tactics.

Supervised the work of HR and administrative personnel and provided guidance.

Served as the point of contact for employment relations.

Advised and supported the leadership as a strategic partner, providing options, insight, training and solutions.

Monitored adherence to internal policies and legal standards.

Dealt with grievances and violations invoking disciplinary action when required.

Anticipated and resolved litigation risks.

Analyzed and reported data using HR metrics.

Oversaw the maintenance and processing of all employee records, documents, and files to include termination, new hires, change-of-status, FMLA, and LOA

Answered general questions regarding HR policies and procedures.

Oversaw the preparation, auditing, and organization of payroll data/changes for assigned pay periods as received.

Coordinated administration of the hospital benefit program including enrollment, verification, billing, and appeals

Worked with employees and their families to provide guidance regarding benefit selection, benefit counseling, record-keeping, claim processing and other general benefits support.

Assisted in the coordination of benefits information programs for open enrollment and new hire orientation.

Worked on special projects as assigned.

Assisted in the recruiting, screening, selection, and placement of job applicants.

Coordinated pre-employment physical and hire process with department Directors and HR Coordinators

Coordinated orientation and onboarding for newly hired employees.

Monitored, tracked and ensured all regulatory compliance requirements for staff are met such as licenses, health screening, education and any other JACHO, CMS requirements.

Human Resources/Operations Manager June 2013 to May 2017

MIDAS San Antonio, TX

Publicly traded auto repair chain with reputation for service, quality, reliability, and cost-conscious prices provides auto repair and preventive vehicle maintenance, including exhaust and suspension services, climate control repair, oil and filter changes, tire rotations and replacement, alignments, and engine tune-ups.

Provide administration and management to facilitate the improvement and implementation of operational systems, processes and polices to ensure the even and smooth operation of the organization to include Human Resources

Increased the effectiveness and efficiency of support services through improvements to each function.

Coordinated between departments to keep communication open.

Drove initiatives in the management team and organizationally that contributed to long-term excellence.

Provided consulting services on matters related to tax and insurance questions to include preparation and filing.

Managed the budget in coordination with the Executive Director (Owner)

Kept the fiscal documents to include payroll and employee benefit information, processing, and auditing.

Recruited, trained and developed a dynamic workforce of 1500+ employees in 50 locations across Texas.

Led a team of 7 world class HR and administrative.

Education And Training

MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM)

Concentration: Project Management 2011

KELLER GRADUATE SCHOOL OF MANAGEMENT San Antonio, TX

MASTER OF BUSINESS ADMINISTRATION (MBA)

Concentration: Human Resource Management 2008

TRIDENT UNIVERSITY (TUI) Cypress, CA

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 2004

UNIVERSITY OF PHOENIX Phoenix, AZ

CERTIFICATIONS

Mathematics Teacher Certification, State Board of Education, SBOE, Austin, TX, 2012

TECHNICAL SKILLS

Computer skills include proficiency using Quick Books Enterprise; ADP; Workable; Kronos; Fishbowl; Adobe; WordPress; RO Writer; Microsoft Office Suite; Outlook; Windows; Lotus; Davox; SmartLink; NT Server; Vista; and an array of Internet browsers.

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