Team Member Federal Government

Irene M. Moore Washington, DC Home: 202-***-**** Cell: 202-***-**** Email: *.*******@*****.***

SUMMARY OF QUALIFICATIONS:

Reliable administrative support professional offering extensive experience performing administrative and receptionist responsibilities. Proficient in the use of applications within the Microsoft Office Suite and familiar with online travel reservation within the Federal government. Consistently deliver exceptional customer service and attention to detail.

EDUCATION:

Byte Back Training Center, Washington, DC Certificate in Microsoft Office Suite

University of the District of Columbia, Washington, DC Coursework toward a Bachelor of Business Administration

Opportunities Industrialization Center, Washington, DC Certificate in Secretarial Course Program

PROFESSIONAL EXPERIENCE:

Office of Human Rights Washington, DC 07/2017 – 05/2018 Receptionist

Managed the front desk. Assist clients daily with the intake process in person and over the phone. Announced the arrival of clients who have appointments with the staff. Maintained the sign in roster and enter the mail and other data into the excel log, and sort mail to be distributed to the staff. Answered inquiries in person, and by phone about the service that we provide, and our procedures from the beginning to the end of the process. Performed typing, and other administrative duties when needed using Microsoft Word and Microsoft Outlook. Utilize the language access line to assist Spanish speaking clients.

University of the District of Columbia Washington, DC 02/2016 – 07/2017 Administrative Support

Assisted the director with projects using Microsoft Word and Excel. Prepared letters for mass mailings and copy and fax documents. Served as relief to receptionist during lunch and breaks to include answering telephones, providing information, directing and documenting calls. Assisted with other administrative duties as needed.

NCBA FOUR YEAR PROGRAM:

Stoddard Baptist Global Care, Inc. Washington, DC 02/2015 – 02/2016 Program Aide

Supported senior citizens participating in the Respite and Day Care Program during breakfast and lunch activities, accompanied seniors to events, and aided them in participation in games and sports. Answered phones, delivered mail, and assisted the director with administrative duties. Assembled packages for students taking nursing classes, filed confidential documents, and managed patient charts.

Lawyers Committee On Civil Rights Washington, DC 12/2013 – 02/2015 Under Law Receptionist

Greeted visitors and announced their arrival to their appropriate party using internal paging system. Answered phones and directed calls to the appropriate staff member. Maintained a neatly organized receptionist area and completed assignments using Microsoft Office Suite. Sorted and distributed mail received FedEx packages. Received and sent faxes, copied documents, filed records, and routinely updated staff directory. Supported conference room events and activities as needed including arranging food on tables, assembling information packets, folders, and other materials.

Terrific Incorporated Washington, DC 12//2011 – 12/2013 Receptionist

Greeted visitors and announced their arrival to the appropriate staff member. Assisted with answering the phones and filed client records. Made transportation reservations for senior citizens to attend medical appointments. Documented incoming requests for in- home assessment and special needs by on-site social worker. Completed various assignments for senior staff and office manager; edited printed materials for yearly mass mailings.

Banner Staffing Washington, DC 09/2007 – 12/2011 Administrative Assistant

Administrative/clerical contractor assigned to several federal government agencies. Answered phones, greeted visitors, and directed them to their appropriate party. Addressed envelopes, filed documents, signed for packages, and sorted mail. Reproduced copies of documents and other printed materials be mailed to clients, sorted mail.

OTHER EXPERIENCE:

United States Department of Justice Secretary 06/2007 – 02/2008

U. S. Department of Veterans’ Affairs Program Support 01/2006 - 06/2007

United States Department of Justice Legal Secretary 01/2001 - 01/2006

National Press Club Receptionist 09/1997 - 12/2000

African American Newspaper Secretary 03/1994 – 09/1997

International Trade Commission Clerk Typist 09-1991 - 03/1994

National Archives Secretary 08/1987 - 09/1991

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