Customer Service Microsoft Office

Sarita Singh

***************@*****.*** 847-***-**** Gilberts, IL 60136

Professional Summary

Proficient and passionate professional offering expertise in problem-solving, innovative solutions and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing strong organizational skills.

Skills

• Over 10+ years of experience as salaried manager, profit & loss skills, product knowledge, and superior customer service skills.

• Manage and lead multiple projects and tasks.

• Staff Training and Development

• Strong analytical, problem-solving, and decision-making skills.

• Good leadership with strong verbal and written communication skills.

• Excellent interpersonal skills.

• Highly productive in the use of Microsoft Office 2007 Professional.

Work History

Caregiver / / Help at Home / 07.2012 - Current

• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

• Assisted clients with activities of daily living, promoting independence and quality of life.

• Maintains residents' records daily in timely manner and in accordance with company policy and procedures

• Assists resident with medication as defined in medication procedure; assists or supervises residents who self-administer medication

• Maintains clean, safe, and orderly environment for residents; performs general housekeeping; and follows cleaning schedules for resident

Manager / / 7-Eleven / 09.2008 - 04.2012

• Recruits, hires and provides new hire orientation for all employees

• Maintains store inventory, lottery sales, report earnings and contracting with vendors to procure new products

• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager / / Travelodge / 04.2004 - 09.2008

• Increased team productivity by implementing streamlined processes and effective communication strategies.

• Provided overall leadership and guidance to Hotel support team

• Ensured that hotel and client financial obligations are met with great quality and standards.

• Ability to manage in diverse environment with focus on client-customer services and entrepreneurship

Cashier / Assistant Manager / / BP Amoco / 03.2001 - 04.2004

• Enhanced customer satisfaction by providing efficient and friendly service at check out counter.

• Improved overall store cleanliness and presentation, resulting in more welcoming atmosphere for customers.

• Oversee food service management, including ordering supplies, monitoring food safety and health issues, maintaining proper temperature of both hot and cold food and/or drinks, and keeping track of inventory of all products

• Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.

Education

Rosary Convent High School - Hyderabad, India / 06.1979

High School Diploma

Languages

Hindi:

Native or Bilingual

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