COURTNEY BOWERS

*** ***** ***** *****: 615-***-****

Lebanon, TN 37087 ad3gn3@r.postjobfree.com

Conscientious medical assistant offering over six years of administrative experience. Personable, dependable, and detail oriented with demonstrated success balancing and prioritizing tasks in a fast-paced, service- oriented work environment. Proficient in MS Word, Excel, PowerPoint, Outlook, and Teams, as well as Quickbooks, and ModMed EMA to meet the needs of customers and staff. Ophthalmic Technician and Medical Assistant June 2017 – July 2023 Retina Consultant of Nashville Full Time 40 hours p/w 300 20th Ave. North

Nashville, TN 37203

Administrative Support: Assisted with the day-to-day administrative operations of the clinic to ensure that policies and priorities were followed. Acted as a primary source of expertise, guidance, and support to a team of medical assistants, resolving problems and making technical adjustments within established policy. Created patient profile builds, updated physical and digital records, and performed technical audits to ensure current, accurate, and regulatory compliant documentation was maintained. Performed technical work in translating patient information into codes that determined the cost of patient care. Researched and analyzed patient data to determine qualification for reimbursement from insurers. As the primary fund control point clerk, prepared purchase requisitions for medical/office supplies and conducted recurring inventory audits using facility cost reporting records. Performed patient referrals, call backs, and phone triage. Followed standard operating procedures for clinic cancellation management and contingency planning for unplanned absences. Developed policies, guidelines, and desk references for staff and customers. Suggested ways to improve clinical documentation processes, developed training tools to assist in correcting deficiencies, and streamlined administrative procedures to ensure the efficiency of clinic operations. Customer Service: Responsible for working with patients and staff at various organizational levels to provide attentive customer service and resolve potentially complex problems. Scheduled surgeries, managed pre- certifications, and verified insurance coverage eligibility. Met with patients to assess their needs, provide information or assistance, and satisfy their expectations. Sent patient acknowledgement and disposition letters. Consistently communicated in a courteous, tactful, and respectful manner. HR Assistant: Assisted with day-to-day HR functions and duties. Gave instructions to employees on both clinical and administrative matters. Provided counsel on record processing and retention. Assisted in payroll preparation by providing relevant data (absences, leave, etc.). Screened applicants and evaluated resumes. Coordinated communication with candidates, scheduled interviews, and conducted initial orientation to newly hired employees. Advised staff on company rules, policies, and procedures. Compiled and updated employee records and databases. Assisted in creating policies, processes, documents, and standard operating procedures.

Ophthalmic Technician: Advanced technical and operational knowledge of intricate ophthalmic equipment and conducting diagnostic tests. Interviewed patients about symptoms and recorded information in charts and electronic medical records. Assisted physicians during minor eye surgeries and procedures. Performed exams measuring and recording vision and eye muscle function to evaluate complex eye disease. Examined eye illness and injury test results and contributed to diagnostic discussions. Answered inquiries concerning exam results, procedures, insurance, etc. Assisted patients in completing all required forms. Sonic September 2015 – June 2017

6651 Eastgate Blvd Full Time 40 hours

Lebanon, TN 37090

House Cleaning (Family Business) April 2012 – September 2015 1024 Quail Meadow Drive

Lebanon, TN 37090