MARIA VARGAS SANTANA

ad3gmn@r.postjobfree.com

Austell, Georgia

770-***-****

Accomplished financial professional with 15+ years of experience in the consumer finance industry. Strong expertise in consumer financial services and banking operations. A proven team member that is goal oriented with great customer service.

SKILLS

• Effective Communication.

• Bilingual – Fluent in Spanish and English

• Financial Statement Analysis

• Basic Computer Skills – Excel and Word Pro

• Credit Analysis

EXPERIENCE

APRIL 2023 - CURRENT

CUSTOMER SERVICE –

ASSOCIATE I

FISERV. MARIETTA, GA.

• Meet quality goals for the month and provide excellent customer service and keep clients delighted.

• Receive inbound calls from our Bank Clients' cardholders, answering questions, while driving issues to resolution to the client's satisfaction.

• Making outbound calls to third parties for payment investigations.

• Staying compliant with company’s policy and procedures.

• Assist with payment claims in a prompt manner.

APRIL 2009 -DECEMBER 2021

SR. LOAN SPECIALIST

ONEMAIN FINANCIAL SERVICES, INC.

(F/K/A SPRINGLEAF FINANCIAL SERVICES.) ALPHARETTA, GA.

• Process consumer loans such as auto purchases, auto refinancing, secured and unsecured loans, review complete credit application, verifications, collect proof of income to send to underwriter.

• Loans over my approval limit were reviewed for compliance by me before forwarded to underwriter for approval. Review and investigate retail applications for new retail dealer relationship.

• Responsible for servicing all accounts including processing loan modifications and collections along with working with customers to save charge offs accounts to be followed up with legal when necessary, including repossession.

• Processed credit loan claims for present customers.

• Responsible for title applications, file UCC’s and follow up on lien perfection.

• Present financial solutions and offer optional insurance products based on customer needs.

• Solicited present and former customers for new business.

• Built business relationships with local banks for referrals.

• Process customer payments such as ACH, checks, cash, and disbursement of loan proceeds

• Assisted in training of new team members.

• Follow up on internet leads to source new business.

• Maintain daily transaction reports for managers review each morning for compliance, perfecting and follow up DMV lien records on daily basis.

• Balancing cash drawers and daily bank deposits.

SEPTEMBER 2007 – APRIL 2009

SR. ADMINISTRATIVE COORDINATOR

UNITED AUTO CREDIT CORPORATION MARIETTA, GA.

• Assisted walked in customers and dealers.

• Processed all customer payments, developed filing system to maintained title and insurance records as required.

• Reviewed contracts received for full completeness and compliance prior to funding.

• Daily cash reconciliation and bank deposits

• Investigated credit applications and processed daily invoices DECEMBER 2005 SEPTEMBER 2007

TELLER

WACHOVIA BANK SMYRNA, GA.

• Processed basic financial transaction for banking center clients.

• As primary point of contact in the banking centers, professionalism and accuracy was maintained.

• Resolved basic service issues or referred to Sr. personal banker for customer satisfaction and retention.

• Followed fraud prevention and security procedures.

• Balance daily work in accordance with established policies. JULY 2001 – DECEMBER 2005

STORE MANAGER

PAWNMART, INC. SMYRNA, GA.

• Supervised 5 employees, developed weekly staffing strategies for daily operations.

• Processed and approved title loan applications.

• Made collection calls to delinquent customers.

EDUCATION

GED DIPLOMA

Cobb County School District MARIETTA, GA.

LICENSES

- Life, Accident and Health Insurance Agent, State of Georgia (Active).

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