Eric Gachara

Qatar

ad3gmj@r.postjobfree.com

+974-****-****

My name is Eric Gachara, a multi-talented IT professional consistently rewarded for success in planning, leadership and operational improvements. Holder of a Bachelor of Science degree in Computer Science, and strong 7- year IT background having served competently in the following roles: IT User Support, IT Consultant, Systems Engineer, System Administrator, and ICT Supervisor. Seeking to leverage this vast expertise and newly- minted Cisco cyber security certifications to become a Cyber Security Specialist, Incident Analyst or Level 1 SOC Analyst. Currently pursuing the Linux Security Essentials certification for on - premise and cloud environments. LinkedIn page: www.linkedin.com/in/erickiirugachara Personal Details

Birth Date: 1989-10-22

Eligible to work in Qatar: Yes

Industry: Banking & Finance, IT Operations & Helpdesk, Information Design & Documentation, Installation & Maintenance, Management, Project Management, Technology Work Experience

Mason

Saraya Al-Gadema General Trading and Contracting Co. WLL - Doha April 2022 to Present

Mason working and living in Doha, Qatar. Involved mostly in:

• Building with units of various natural or artificial mineral products, as stones, bricks, or cinder blocks, usually with the use of mortar or cement.

• The cutting and dressing of stones.

• Prepare and mix materials for the work according to specifications, such as mortar, paste, cement, and slacking lime, using hand and power mixers.

• Apply first coat or finish coat of plaster using plastering devices such as trawls. Also patch plaster breaks and cracks.

Search Engine Evaluator (Remote)

Lionbridge - Dublin, County Dublin

November 2019 to April 2021

Was responsible for analyzing search engine results to ensure that each stays relevant and accurate for users. This included evaluating web searches, videos, and other content. Conducted intense research to provide contextual feedback on how useful search results were. Provided a human perspective to search engine algorithms to make sure users got high-quality and relevant results

Accomplishments:

• Helped improve search results.

• Provided optimized predictive search results.

• Improved loading speeds.

• Uncovered inefficiencies in website performance.

• Personalized users’ browsing experience

ICT Supervisor

Kenya National Bureau of Statistics - Nairobi

June 2019 to October 2019

• Guided implementation of enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection and information access across all major systems.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Setup, maintained and Serviced IT devices for expedient repair and minimal downtime to ensure business continuity. Replaced defective IT components and parts on malfunctioning computers systems

• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

• Evaluated employee performance and coached and trained to improve weak areas.

• Maintained compliance with company IT policies, objectives, and communication goals.

• Achieved results by working with staff to meet established targets.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Conducted routine inspections to check quality and compliance with established specifications.

• Supervised over 100 content supervisors and enumerators who were responsible for collecting and uploading content to the census application system.

• Provide immediate support for urgent calls and critical systems ensuring minimal downtime.

• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

• Developed detailed maintenance schedules for IT devices to maximize equipment lifetimes.

• Developed standards, set specifications and ensured compliance with federal, state and local legislation.

• Identified departmental needs and made suggestions regarding technical direction. IT Consultant(Contractor)

Com21 Ltd - Nairobi

February 2017 to September 2017

• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

• Patched software and installed new versions to eliminate security problems and protect data.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

• Coordinated efficient large-scale software deployments.

• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.

• Inspected equipment, assessed functionality and optimized controls.

• Consulted with engineering team members to determine system loads and develop improvement plans.

• Met architecture compatibility and guidelines through effective troubleshooting.

• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

• Implemented policies, procedures, and user training for network resource administration, appropriate use and disaster recovery.

• Contributed to project cost estimates and budgets based on assessment of client needs. Implemented and managed operating systems and software, security systems and intrusion detection systems. Systems Engineer

Mojah Investments - Nairobi

October 2015 to January 2017

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data and endpoint protection.

• Supported key clients in development efforts, establishing standards, determining standards and creating SLA's and OLA's.

• Oversaw implementation of improvements to support and network operations.

• Developed resources and trained support personnel to provide Tier I support to end users.

• Conducted security assessments and made recommendations for disaster recovery and remote access.

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

• Conducted troubleshooting for various software to maintain operational readiness.

• Planned and implemented complex internet and intranet applications on multiple platforms.

• Delivered help desk service and support to customers. Assisted employees with resolving network problems at remote locations.

• Suggested system updates or changes after conduct in-depth technical reviews.

• Designed tailored disaster recovery solutions to maintain up-time.

• Researched software and systems products to determine purchase recommendations.

• Analyzed security logs to determine and alleviate network threats.

• Checked for accuracy and functionality during implementation of new systems.

• Optimized networked software and operating systems by applying updates and patches.

• Documented and analyzed business reports for prompt communication, follow-up and ongoing support. Data Analyst/Entry

Independent Electoral and Boundaries Commission - Nairobi February 2016 to April 2016

• Tracked and analyzed voter registration data to help management make efficient decisions.

• Optimized voter registration data collection and report generation procedures to improve communication, productivity and decision making within the organization.

• Ensured data accuracy and integrity before data entry to ensure consistency and data retention.

• Utilized documentation and reporting tools to generate, print and file the reports as needed to enable accountability and future reference.

Data Analyst

Fugalima Center - Nairobi

July 2015 to September 2015

• Tracked and analyzed product-sale data to help management make efficient procurement decisions.

• Optimized product data collection and report generation procedures to improve communication, productivity and decision making within the organization.

• Ensured data accuracy and integrity before data entry to ensure consistency and data retention.

• Utilized documentation and reporting tools to generate, print and file the reports as needed to enable accountability and future reference.

System Administrator Intern

Turine College of Management Studies - Nairobi

January 2013 to February 2014

• Planned and implemented complex internet and intranet applications on multiple platforms.

• Oversaw IT activities to maintain operations by maintaining laptops, tablets and Smartphones for users.

• Defined enterprise processes and best practices and tailored enterprise processes for applications.

• Designed and implemented system security and data assurance.

• Managed and monitored all installed systems for highest level of availability.

• Conducted routine and emergency maintenance of assigned IT equipment.

• Spearheaded inventory control measures to replenish and maintain IT equipment.

• Integrated and updated software products to boost system compatibility.

• Mentored employees and offered constructive feedback for performance improvement.

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

• Attended meetings to deliver status reports to key stakeholders.

• Resolved issues and escalated problems with knowledgeable support and quality service.

• Monitored networks and network devices to resolve technical problems quickly.

• Analyzed network traffic and performance metrics to optimize system performance.

• Identified and resolved network congestion issues and bottlenecks.

• Installed and configured network printers and other peripheral devices. Computer Lab Assistant intern

Dedan Kimathi University of Technology - Nairobi

December 2011 to April 2012

• Installed, configured and troubleshooted workstations and network devices.

• Set up and maintained LAN's/WAN's, securing systems including firewall configuration and solving related problems.

• Trained users at various levels and also helped in developing learning material and manuals.

• Maintained IT inventory for emergencies, repairs and replacements.

• Worked with the information technology department to manage internal systems, perform troubleshooting and minimize downtime.

Education

Certification/License in Linux Security Fundamentals The Linux Foundation Online Training Platform - Doha July 2023 to Present

Bachelor's degree in Computer Science

Dedan Kimathi University of Technology - Kenya

May 2009 to December 2013

High school diploma

Nyeri High School - Kenya

February 2004 to November 2007

Skills

• Technical support

• Python

• Linux

• Systems engineering

• Training delivery

• Windows

• Communication skills

• Cybersecurity

• IT service management

• Vulnerability Assessment and Risk Management (1 year)

• Incident Response

• Operating System and Endpoint Security

• Network Defense

• Cloud Security

• Firewalls

• Cyber Threat Risk Management

• Cyber Security Policies and Best Practices

• ISO/IEC 27000

• User Awareness Training (6 years)

• Kali Linux (6 years)

• McAfee/ Avast/ Windows Defender (3 years)

• Cryptography (5 years)

• Network Access Control (2 years)

• IDS/ IPS (2 years)

• Security Information and Event Management(SIEM) (1 year) Certifications and Licenses

Cyber Security Essentials

December 2020 to Present

Issued by Cisco

Developing Ethical Hacking Tools with Python

January 2020 to Present

Issued by Cybrary

Cyber Threat Management

June 2023 to Present

Issued by Cisco

Cloud Security

June 2023 to Present

Issued by Cloud Security Alliance

Network Defense

June 2023 to Present

Issued by Cisco

Endpoint Security

June 2023 to Present

Issued by Cisco

Junior Cyber Security Analyst

July 2023 to Present

Cloud Security Alliance CCSK v4.1 Foundation Training June 2023 to Present

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