Scrum Master Project Management

Madhavi Arella

Ashburn, VA ***** • ***. ***. **** • *************@*****.***

Over 15 years of experience in the IT industry as a highly accomplished Project Manager, Certified Scrum Master & Business Systems Analyst with a verifiable track record of managing complex IT projects. Extensive experience in the modernization of legacy applications using Salesforce, ServiceNow, CRM, Employee Relationship Management for Government sectors, financial & Banking service industries. Proficient in providing administration over complex projects, including software applications, to improve business value and uphold client confidence. Possess a proven track record in fostering diplomacy and teamwork through team building and training activities. Maintains a clear focus on company vision while always ensuring timely completion.

Core Competencies:

Project Management Portfolio Management Certified Scrum Master Project Management Recruitment and Governance Program Delivery Regulatory Compliance Risk Management Performance Metrics Strategy Development Project Budget Hiring Legal Compliance Audit Policies Desktop Support Network Administration Information Technology Software Development Life Cycle Resource Management Change Management Web Development Technical/ IT Support QA Controls Business Cases Team Management and Coaching Agile/ Scrum/ Waterfall Methodologies Project Delivery

SYNERGYBIS 01/2020 - PRESENT

US Department of Agriculture; Washington DC 06/2023 – Present

Project Delivery Manager

Service Now

Automating the hiring process using HRSD module to enable new hires to complete Onboarding to Offboarding tasks using ServiceNow. This application allows to easily automate onboarding and other employee lifecycle events that span multiple departments, which helps to improve employee satisfaction and efficiency across HR and other departments.

Displayed strong project management expertise by successfully leading project development and completion of multiple time-sensitive deliverables to ensure compliance with delivery timelines.

Served as the first point of contact and liaison within the organization to foster clear communication between development, quality assurance, business stakeholders, and the executive management team.

Facilitated communications to business stakeholders, and Project Management.

Presented senior management with project progress reports and solutions with a focus to resolve issues related to project, held accountable for maintaining deliverables.

Offered technical leadership while managing project activities by identifying risks, anticipating their impact on resources and timeline while bringing project issues to resolution by leveraging analytical problem-solving capabilities.

Created and maintained project artifacts like Release Plan templates and project management reports including weekly project status reports., risk reports, roadmaps, and health reports.

Led project teams to adopt best practices of Agile methodology and scrum framework.

Maintained and optimized product backlog for given product specifications & new features requests by creating and updating epics, stories, and tasks in Service Now.

Continually assessed team progress while proactively evaluating the impact on resources to ensure good team health.

Conducted Interviews, provided interview evaluation reviews & resource onboarding activities.

Provided training and mentoring by utilizing leadership abilities, influencing the team's professional development, and ensuring their compliance with company guidelines. Also responsible for

Planning Execution to delivery

Keeping Team close Knit

Delegating Work effectively

Directing Team to achieve a common goal.

Conduct regular meetings.

Coordinating with clients

Monitoring progress & tracking roadblocks

Manage documentation & Reports.

Established a shared vision.

Managing Time

Employee feedback

US Coast Guard; Kearneysville, WV 01/2020 – 06/2023

Business Analyst/ Scrum Master

Salesforce Modernization

Built a new application system to track US Coast Guard activities using Salesforce to bolster Enforcement activity processing. The new Salesforce system will provide a workflow centric approach for lifecycle management of USCG’s administrative enforcement case process.

Adopted a conscientious Modernization approach in delivering application modernization through Salesforce to align government customer’s strategic objectives to measurable outcomes through process & technology.

Worked closely with stakeholders to gather requirements by conducting workshops and brainstorming sessions.

Strong documentation expertise to help build and support salesforce applications and customizations. Facilitated testing and release of software solutions while providing strong support to the user community.

Regularly communicated complex technical issues to non-technical business leaders and technical project Stakeholders by providing timely generation and distribution of communication while monitoring progress of technical issue resolution and negotiating solutions as necessary. Conducted Agile ceremonies.

Provided End User training and created User Manuals and Training guides.

Tools and Technology: Salesforce, Omni Studio, Web Methods, Visio, Confluence, Jira, TFS, Word, Excel, SharePoint

Business Analyst/ Scrum Mater

Financial System Modernization Solution

The United States Department of Homeland Security (DHS) is undertaking an initiative to modernize and replace its current financial management system with the Oracle E-Business Suite for Federal Financials Release 12.2.7 system (FSMS). In this initiative, USCG FLS needs to send the Procurement Request details to DHS FSMS on a regular basis.

FLS is one of the two major automated information systems that comprise the United States Coast Guard (USCG) Vessel Logistics System (VLS). FLS is designed to automate the management of USCG cutter and small boat logistics, which includes Configuration Management (CM) maintenance actions, procurement, and supply activities, and associated financial transactions.

Performed key project management duties to conduct internal & external Stakeholder meetings.

Worked closely with Subject matter experts (SMEs)and senior leaders in PMO project Management to gather requirements while tracking and triaging risks, issues and action items.

Assisted leadership in project management with querying and report generation. Provided administrative support to maintain the central document repository system (SharePoint) for Business process documentation.

Performed Business analysis with key emphasis on understanding the business process, requirement analysis and review, gap analysis & business development.

Expert in conducting consulting-based engagements by understanding client requirements and putting forth a roadmap for their requirements.

Facilitated testing and release of software solutions while providing strong support to the user community. Conducted Agile ceremonies.

Provided End User training and created User Manuals and Training guides.

Tools and Technology: Web Methods, Visio, Confluence, Jira, TFS, Word, Excel, SharePoint

FREDDIE MAC; Mclean, VA 06/2018 – 04/2019

Business Operations Specialist/ UAT Test Lead

Scoring Engine Redesign (SER)

Loan Product Advisor is an enhanced automated underwriting system which helps simplify loan origination processes and provides greater certainty and ensure loans meet Freddie Mac eligibility requirements. The LPA SER Flow will integrate with the Attribute Toolbox (ATB) tool and the new Loan Scoring Service into the scoring flow of LPA.

Worked with the business client to understand business needs and requirements and visualize the solution being proposed.

Facilitated and navigated discussions with stakeholders to ensure clarity, prioritization, and consensus using Business analysis best practices.

Documented business processes and created workflows.

Created Business process models using BPMN to detail business process and requirements for IT development.

Leveraged rapid prototyping approaches to present as-is/to-be processes/workflows and rough designs of the proposed solution.

Created and maintained dashboards, reports and project documentation in JIRA and SharePoint.

Gathered and transformed business requirements into function and system requirements.

Extensively used Doors, ALM and Version One for requirements management.

Created, maintained, and updated the Master tracker for mapping of CDM data elements for integration of the new scoring system with the Loan Application system.

Developed business cases, requirements, use cases, test plans, test strategies, test cases, and operational procedures and plans.

Documented and managed issues and actions identified during the mapping and conversion of data elements.

Prepared presentations using MS PowerPoint and Visio to project stakeholders and management.

Provided support to ensure the successful design, testing, and implementation of applications that support the business unit, developed training materials and conducting training.

Worked in agile software development and release management project for delivering enterprise applications through multiple release cycles.

Tools and Technology: IBM DOORS, Version One, HP-ALM, MS Access, Excel, PowerPoint, Visio, SQL Server, XMLSpy, Agile Methodology

THE COLLEGE BOARD; Reston, VA 07/2017 – 10/2017

Business System Analyst

Digital LPT & MST for SAT

The SAT is a standardized test widely used for college admissions in the United States. The objective of the project is to successfully implement an Item Authoring module that provides comprehensive authoring and item banking capabilities, enabling assessment, learning, education and HR professionals to author and import items; manage items within a collaborative yet secure environment; organize items into tests, exams, and publish assessments for delivery.

Worked with Stake holders and Product owners in gathering the functional and non-functional requirements and document inline of Agile Methodology. It includes identification of high-level business needs, preparation of Detail requirements documents (DRS), Screen Design docs, preparation of Application workflow, Wireframes.

Conducted meticulous GAP Analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.

Created Product Backlog, sprint Backlog and managed user stories in Jira and Wiki.

Used Enterprise Architect and Visual Paradigm's various tools for requirements management and current/future state modeling,

Extensively used Microsoft Visio and Microsoft Office tools for Requirement management.

Document technical and functional requirements, source to target documents, use case activity diagrams and Use Case specifications or user stories.

Supported System testing, User Acceptance Testing (UAT), and Business Acceptance Testing to support Client business needs.

Subject Matter Expert and Advisor on regulatory compliance IT solutions.

Worked directly with product owners and stake holders to elicit business requirements, and their feedback on customer satisfaction items.

Analyzing existing customer satisfaction functionality requests for business value-based recommendations to product owners

Analyze & acquire data from primary and secondary data sources – creating mapping specifications for use by ETL development resources.

Facilitate Requirement JADs, requirement analysis and other requirement workshops.

Partnering with development leads to identifying opportunities for better collaboration and process improvements.

Participated in sprint planning, daily scrums, UAT testing, retrospectives, and sprint reviews.

Facilitated "three amigos" work sessions between developers, product owners and business analysts.

NAVY FEDERAL CREDIT UNION; Vienna, VA 02/2012 – 09/2016

Software Quality Assurance Analyst (SWAT Team)

Navy Federal is the world’s largest credit union serving a Department of Defense field of membership to meet the financial needs of the members investments, life insurance, financial and retirement planning, trust services and legacy planning, in addition to auto/homeowners/renter’s insurance and discount programs.

SWAT TEAM: One of a select group of individuals assigned to large complex engagements designing application architectures and improving business processes for integration of new systems with existing client systems. Specialized in financial services clients leveraging extensive experience in banking industry. Assigned to special "Red" accounts indicating troubled or highly sensitive projects.

Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed CRM Strategy and Roadmap vision and oversaw Business Process and Technical mapping. Authored detailed project/ deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectations.

Strong Understanding of software development life cycles (SDLC's) and Expert in Business Analysis, Quality Assurance and Quality Control Methodologies

Validate, prioritize, phase, enter, document, and maintain all requirements for the client database in a Requirements Management System (RMS) to be approved by the client.

Ensure that the requirements documented in the RMS are accurate, traceable, unambiguous, and concise. Functioned as the bridge between functional business units and IT.

Wrote test scenarios and performed system & UAT testing & performed defect tracking using Customer Relation Management (CRM) tools such as Quality Center and ALM.

Participated in sprint planning, daily scrums, retrospectives, and sprint reviews.

Hands-on Mainframe testing experience in JCL, CICS, Batch environment

Experience using IBM Rational Requisite Pro and IBM Rational Clear Quest, Wiki, Jira, ETL informatica.

Document technical and functional requirements, source to target documents, use case activity diagrams and Use Case specifications or user stories.

Supported System testing, User Acceptance Testing (UAT), and Business Acceptance Testing to support Client business needs.

Experience in Client / Server based application testing.

Experience in backend/black box testing.

Experience in Internet/Web related applications testing.

Participated and led in project/sprint planning, status and review meetings and clearly communicated the system requirements to both the business and technical team members.

Experience in Internet/Web related applications testing.

Expertise in Defect Tracking, Defect resolution

Expert in mitigating risks and providing workaround and solutions using Technical, analytical, and problem-solving skills.

Supported design decisions by backing them with business needs using IBM Rational tools.

Communicated and provided daily status reports on UAT execution metrics and defects to Project Team.

Extensively used IBM rational tools for gathering requirements and execution of workflow automation and as bug tracking system

Prepared and conducted end user training by developing key documentation, meeting facilitation and notes documentation, user guides and other necessary training materials.

Tools & Technology: Windows, Mainframes, IBM Rational tools-Requisite PRO, ClearCase, ClearQuest, Application Lifecycle Management (ALM), DBMS MS SQL, Oracle TOAD, Microsoft Office, MS Access, MS Outlook and MS Word, Quality Center 10.0, ETL informatica, COGNOS 8, SQL Server 2005, VB.Net, Active X Components, Test Manager, Version One .

CAPITAL ONE; Richmond, VA 06/2010 – 02/2012

Business Analyst/ Test Lead

Commercial & Credit Infrastructure Program (CCIP) Implementation

The Commercial and Credit Infrastructure Program (CCIP): To establish integrated and robust platforms for Commercial and Small Business Banking, instill more consistent and robust processes, procedures, and risk management across the entire banking portfolio, and provide sustainability for the future growth and profitability of the Bank.

Strategic Dual Risk Rating Platform: The new 'Strategic' DRR tool is called the Commercial Risk Rating Platform (CRRP). CRRP, which is a web-based application, will help to mitigate several issues associated with the Excel-based calculator. CRRP provides a stable, robust platform for the Underwriting and Model Development processes.

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Credit Path: To standardize Small Business and Commercial application processing, underwriting, credit approval, documentation, and portfolio management in a workflow system. Data Conversion: Conversion to a loan accounting system for consolidation of multiple systems onto a single platform. to migrate loans from both NORTH and SOUTH onto the new platform

Gather requirements from Product Owner, Quality managers and Business users.

Created Product Backlog, Sprint Backlog and managed User stories.

Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.

Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.

Assisted in closing gaps and TARs for associated Stories in each individual Sprint.

Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.

Assisted in the development of Project Impact and Process Control Plan documents.

Assisted in testing associated Sprint Stories for Acceptance Signoff (Configuration Management System).

Experience in Quality Assurance and Quality Control Methodologies

Experience in designing and executing system and UAT test plans by attending technical/functional requirements reviews for complex software applications.

Hands-on Mainframe testing experience in JCL, CICS, Batch environment.

Conducted daily Defect Review Board meeting with testing team and Vendors for Defect Remediation.

Expertise in Client / Server based application testing

Identify and remove obstacles that will keep the team from achieving their goals.

Experience in backend/black box testing

Performed functional and UAT testing based on requirements and generated reports of execution metrics and defects.

Collaborated with on-site and offshore developers and other analysts during UAT testing until achieving stakeholders' desired end results.

Prepared instruction manuals and developed and maintained operational and technical flow diagrams using Visio and PowerPoint

Wrote test scenarios and performed system testing & used defect tracking Customer Relation Management (CRM) tools such as Quality Center

Performed UAT, User Acceptance Testing to ensure Application is designed and functioning as per the requirements.

Tools & Technology: Requisite PRO, Quality Center, SQL Server 2005, VB.Net, Active X Components, ETL Informatica, ASP.net, AB Initio, MicroStrategy, Microsoft Office Excel 2003

ING DIRECT; Wilmington, DE 01/2010 – 06/2010

Business Analyst/ Quality Assurance Tester

Easy Orange and Orange Mortgage: Orange Home Loans is a revolutionary Mortgage application for managing mortgages online, over the phone and by e-mail.

EZO & OMA are web applications that deals with customer information for Mortgage loan for Purchase and refinance. The EZO & OMA Solution calculator provides refinance quotes and Good Faith Estimates to the customers; this application is integrated with Transact, which is Mortgage Loan decisioning application. All applications are done on ingdirect.com and all payments are made electronically.

Worked in agile software development and release management project for delivering enterprise applications through multiple release cycles.

Established a lightweight Scrum project management process and helped the team meet sprint goals.

Coach team members on agile software development techniques.

Actively participated in Sprint planning, Grooming and retrospective to plan the sprint releases in efficient and timely manner.

Used Version One tool for tracking the Requirements and backlogs.

Identified the Gaps Between Requirements and Use cases.

Worked closely with the development team in making the detailed Test Plan, Test Cases regarding the scope and focus of the testing.

Based on requirements designed and developed test plan and test cases in co-ordination with business analyst and developers.

Create test deliverables: test methodology, test strategy, test plan and preliminary test cases.

Plan and execute user acceptance testing (UAT) to support multiple production.

Support data mapping between old and new system for Coordination of Benefits (COB) & claims data conversion.

Identify test scenarios for claims adjudication, COB, and Finance user stories.

Work closely with QA to coordinate testing efforts.

Actively participated in Defect meetings to resolve the defects in efficient and timely manner.

Created Regression Suite by including the test cases that covers major functionality of the application and handed over to the Regression Team.

Baselined the Automation Scripts for future releases.

Analyzed the Graphs and Reports obtained by the Scrum Master after the stress testing is done on the Client-Server Application.

Tools & Technology: Quality Center, IBM Rational tools: Requisite PRO, ClearCase, ClearQuest, Application Lifecycle Management (ALM), Version One, VB.Net, SQL Server 7.0, Oracle 7.0, Rapid-SQL.

ACCENTURE; Bangalore, India 12/2003 – 05/2005

Oracle PL/SL Developer

Production, Planning and Control System

This project was developed in Oracle 8.0 with Developer 6 as the front-end for Production Planning and Control Division, Delivery system, Accounting, Material Control, Billing and Recovery System

Supported Technical projects for Information Analysis, and to create data solutions and logical data model for incoming data.

Involved in coding and unit testing of the program units using Forms 6.0 and Reports 6.0.

Participated in the review of requirements.

Added functionalities and enhancements according to specified requirements.

Used PL/SQL for the procedures and for writing the application specific triggers.

Used SQL *PLUS for doing database related manipulations.

Used stored procedures in the template, which was created to ensure a certain standard for the general system.

Used database triggers for table related manipulations.

Extensively used TOAD for database queries.

Assisted the DBA in creating Tablespaces, hot and cold backups, and performance tuning with respect to SQL queries.

Contact Management and Quotation System

This package enables the client to maintain Customer Details, Call History i.e., to maintain calls made by Customers for Appointments, Service and for other enquiries.

Involved in Application Development on oracle Platform.

Was involved in coding generating reports using Developer/2000, Reports 6i.

Data Base designing

Coding PL/SQL functions, procedure, triggers, and alerts to be used in the project.

Developed Reports

Coding review, Testing and debugging of the codes.

Tools & Technology: Oracle7.3, Oracle 8i, Dev 2000, Dev 6, Forms 6, Reports 6, MySQL, Pl/SQL, Oracle Toad, Html, FrontPage, MICROSOFT Word, Excel, outlook and Access, Windows 95/98, Win NT.

Technical Skills

Operating systems

Microsoft Windows, Linux, macOS, Unix

Languages

XML, VB, Java Script, VB Script, COBOL, VBA, SAS, SQL, HTML, DHTML

Web Technology, CRM & ERP

Service Now, Salesforce, ASP.Net, VB.net, JAVA and J2EE, SAP Modules

Middleware Technologies

COM/DCOM, COM+/MTS, CICS

Source Code Control

Rational Clear Case, Microsoft Visual SourceSafe 6.0 and CVS

Testing Tools

HP Application Life Cycle Management (ALM), QTP, Win Runner, Load Runner, Quality Center (QC), Rational Test Manager Test Partner, IBM Rational Clear Quest. Requisite Pro

Requirements Tools

IBM Rational DOORS, Version One, Atlassian - Confluence, wiki, JIRA, Bit Bucket, Rational Requisite pro, ALM, Quality Center

Databases

Oracle, MS SQL, DB2 and Sybase, Mainframes

Data warehouse

Informatica, Ab initio, MicroStrategy

Web servers/Client

WinSCP, Web Logics, Web Sphere and IIS

Education, Certifications & Professional Development

Bachelor of Technology (B Tech) in Computer Science & Information Technology, JNTU, Hyderabad

Certified Scrum Master, CSM USA

SAP GRC, SAP Cyber Security, SAP MM, PP, FICO, SD, PM & ABAP from SAP training institute, USA.

Oracle SQL, PL/SQL, Oracle Database Administration (DBA), Oracle Apps 11i, Wilshire Software Technologies, Hyderabad

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