**** ******* *** *** ***

Yankton, SD *****

605-***-****

ad3gmg@r.postjobfree.com

Jessica M. Ward

OBJECTIVE:

My intention is to expand all knowledge necessary in order to thrive in a high paced

environment using dynamic strategies to over-all succeed. Having caught on to and

mirrored successful leadership qualities, I have proven to use ingenuitive strategies with

which I create and build success on a broad scale. I will be an extraordinary asset to your

business.

SKILLS

● Able to raise spirits as well as exhilarate fellow employees using my own social strategies based on

honesty, integrity, and respect. These core values will drive teams to success.

● Aggressive leadership using positive reinforcements.

● Extensive experience in customer service (in person/ telephonically).

● Extensive experience in training fellow employees on many levels, in almost all previous

professional experiences.

● Knowledge of 5S strategies as well as Sigma 6 and how to efficiently implement them.

PROFESSIONAL EXPERIENCE

L&M Radiator, Yankton, SD- assembler

February 2023- December, 2024

I entered into L&M Radiator with the intention to expand my knowledge in

manufacturing as well as team leading. I continue to absorb as well as apply

techniques acquired during my time working on the floor in real time

facilitating production in line with revenue and customer retention.

Parker Hannifin, Yankton, SD- Assembler/ Production Lead

August, 2018- January, 2023

I started my career with Parker Hannifin as an assembler in August of 2018. Over the next 3 years I had

become a stand-out employee with my ability to uplift moods as well as motivation.

● When using accountability, compassion, as well as strategic thinking, I was seen as an

aggressively fearless leader.

In January of 2022, I accepted the position as a Production Lead. I then managed five finished product

departments as well as all employees working within those departments inside of Parker Hannifin’s

manufacturing facility. I managed between 50-200 employees day-to-day, 5-6 days per week. My

departments did so well using 5S and Sigma 6 metrics that we were able to adjust hours and reward my

employees.*

● Managing my employees through our time clock system (KRONOS), I also oversaw inventory

statistics for products in the facility (MANMAN) which correspond directly with our Sigma 6

system that I used on a daily basis.

● Assigned new hire employees to work areas, and completed weekly reviews for each new hire

as to oversee training and retention.

● Made any adjustments to daily work schedules for 50-200 employees, including their payroll

hours, managed vacation/ sick time, and also administered formal Disciplinary Actions.

Klein’s Tree Service, Yankton, SD- Administrative Assistant

October, 2013- August, 2018

Responsible for helping organize office operations and procedures; preparing payroll; controlling

correspondence; designing filing systems and reviewing and approving project quotes.

● Organize and supervise all of the administrative activities on a daily basis

● Overseeing the recruitment of new staff

● Record all office expenditures

● Prepare quotes

● Generate all invoices

● Collection calls to all clients when needed

First National Bank of Omaha, Yankton, SD- Debt Collector

January, 2011- October, 2013

Responsible for making outbound calls to delinquent card holders and resolving their delinquencies

while utilizing a skip tracing tool through our phone system. I was the liaison between creditor and

customer while professionally negotiating with the customer to reach a current balance with their

creditors.

● Collect payments on 1-2 month delinquency accounts and then promoted to collect on 3-4

month delinquencies after 7 months of employment

● Locate customers by using credit bureau information, background checks, loan documents,

internet, and other paperwork or databases as necessary

● Utilize computer systems to handle skip tracing

● Excellent negotiation skills while handling each and every customer

EDUCATION

LeMars Community High School — Diploma

May, 2007 - May, 2010 LeMars, IA

Psychology, Writing, and Management

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