Patient Access Customer Service

QUARTESHA

HICKMAN

Houston, TX ***** 346-***-****, ad3gll@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic and optimistic customer service representative with over 8 years of professional experience assisting customers in solving complex issues. Keen to support PSC GROUP in becoming a market leader through proven customer support skills. Awarded Employee of the Year in 2020 and voted most valuable employee in 2022.

SKILLS

Experience with MS Office, Epic, Cerner, and databases

Organization and time management skills

Typing speed and accuracy

Able to maintain confidentiality.

Collaborator

EXPERIENCE

Patient Access Representative III

Memorial Hermann Hospital Houston, Texas

August 2018 - November 2022

Reached out to involved parties via email or telephone to collect needed information.

Complied with company safety and risk management policies and procedures.

Dealt professionally with team members and clients to enhance relationships.

Professionally handled difficult cases and clients to resolve any scheduling errors and or obstacles,

Worked accurately under pressure to meet strict deadlines for multiple clients.

Adapted quickly to changing priorities and demonstrated a willingness to tackle any assigned duties.

Exhibited exceptional time management and organizational skills, ensuring all tasks were completed efficiently.

Responsible for ensuring patient’s treatment is rendered during approved authorization period.

Patient Access Representative II

Memorial Hermann Hospital SW Houston, TX

November 2014 - August 2018

Maintained compliance with HIPAA regulations to safeguard patient privacy.

Obtained and updated patient personal and financial information.

Assisted with new starters and volunteer department training.

Built and maintained strong team relationships, fostering a positive work environment.

Performed after-hour responsibilities, assisting patients with urgent medical concerns.

Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.

Exercised high level of control over confidential medical information.

Managed 50+ daily inbound and outbound patient calls.

Communicated with physicians and medical providers to clarify and facilitate clinical requests.

Contributed ideas and actions to continuously improve patient access-related processes.

Sustained 90 percent or higher percentile in all QA call audits and productivity score.

EDUCATION

Associate in Science (A.S.)

Houston Community College, Houston, TX

GraduatedJuly 2018

Diploma

James Madison High School, Houston, TX

June 2009

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