Reservation Agent A Team
Resume:
KAREN CAINE G. RILLORAZA
*******************@*****.***
PERSONAL PROFILE
I am flexible, reliable, and ambitious, committed and possess excellent time keeping skills.
I am also enthusiastic, self-motivated, dedicated to any responsible and hard-working person, and having an eye for details.
I am a mature team worker, creative, highly organized and adaptable to all challenging situations.
I am able to work well both in a team environment as well as using own initiative.
Further I am very structure in planning and organization.
EDUCATIONAL ATTAINMENT
College Graduate (Diploma) 2005 – March 25, 2010
With a Degree in Bachelor of Science Tourism
Major in Tourism at Centro Escolar University
Esteban Street, Legaspi Makati City Philippines
ACHIEVEMENTS
JPMorgan Chase & CO. 6th years’ Service Award - July 30, 2019
JPMorgan Chase & Co. 3rd years’ Service Award - July 2015
JPMorgan Chase & Co. 100% Quality Club - March 2014
JPMorgan Chase & Co. Top Performer for Year 2013 - December 2013
JPMorgan Chase & Co. Chase Works Indexing Mortgage - July 2013 Graduation Training Class
SKILLS
Communication skills, Management skills, Problem Solving Skills, Design Skills, and Creative.
Efficient operation in different kind of application in Computer System.
Customer oriented, challenge, fast learning and responsible.
Flexible and positive mentality, eager to learn and collegiality.
Language Tagalog and English.
ADDITIONAL INFORMATION
Passport No: P5877220B
Date of Issue: 11-27-2020
Date of Expiry: 11-26-2030
Place of Issue: Quezon City
Seaman’s passport
Maritime Industry Authority
SRB NO. A0103870
Date of Issue: 05-01-2021
Date of Expiry. 05-01-2031
Place of Issue. Manila
Seaman’s License Card No. 210001235
Date of Issue: 05-01-2021
Date of Expiry: 05-01-2025
Place of Issue. Manila
PROFESSIONAL EXPERIENCE
March 15, 2023 to present
Metro Manila Development Authority (MMDA)
Waitress/Guest Serving
Weekend and Holidays only
Corner Edsa Orense Street, Brgy. Nuevo, Guadalupe, Makati City
DUTY AND TASK
Organizer the environment the standard cleanliness of the facilities restaurants.
Supervise the guest and visitors to their satisfactions.
Bringing the foods and beverages order to the table and attending to the guest need throughout the meal.
Proper serving technique and courteous attention to the guest.
To take care for everything from taking orders to serving food and payments and according to the needs.
Make sure ladies are always served first. The food should to deliver from the right side.
Working hard and eager to learn modern techniques in serving foods categories. Tables manners and etiquettes. And related to the needs of working status.
March 12, 2021
Metro Manila Development Authority (MMDA)
Community Development Officer I
Corner Edsa Orense Street, Brgy. Nuevo, Guadalupe, Makati City
DUTY AND TASK
Provide technical assistance to improve the proper waste management of a community.
Implementation of laws and regulation related to Republic Act 9003.
Conduct and facilitate information, education, and communication campaigns to promote proper waste management.
Sept. 2, 2019 – February 5, 2021
COLUMN TOWER
Receptionist and 78Housekeeping
Ayala Avenue Corner Sen. Gil Puyat Avenue, Makati City
DUTY AND TASK
Keeping facilities and common areas cleaned and maintained.
Vacuuming sweeping, and mopping floors.
Cleaning up spills with appropriate equipment.
Collecting and disposing of trash.
Cleaning and stoking restroom.
Assisting guests when necessary.
July 11, 2014 - August 2 2019
JPMORGAN CHASE & CO.
Chase Works HL Servicing Correspondent
Prokey Mortgage Banking
11 floors, 31st Street, Bonifacio Global City, Taguig, 1634 Metro Manila
FUNCTIONS
HL Servicing;
Privacy Review;
Correspondent Prokey Classifications;
ACROD-HUD-CD;
Correspondent Prokey Versioning;
Correspondent Prokey Extractions;
Mortgage Express.
DUTY AND TASK
Experience in processing multiple functions as needed by the business;
Well-determined and focused when it comes to achieving goals;
Familiar with different kinds of applications such as I-Vault, Captiva, Federated Search and Extraction;
Knowledgeable using Microsoft applications (Word, Excel, and Power Point Presentation).
July 11, 2012 – July 8, 2014
SHANGRI-LA HOTEL
Receptionist and Reservation Agent
Ayala Avenue, Makati City, 1200 Metro Manila
RECEPCIONIST DUTY AND TASK
To welcome and assisted each visitors help them with the check-in and check-out processes.
Having a good continue to have a cheerful disposition and be amiable.
Answering address any queries or requests from visitors.
Take calls and transfer them.
To handle reservations and bookings for guests.
To perform and assist as needed with clerical and administrative tasks.
To in charge of scheduling meeting spaces.
To do all duties to be flexible in the absence of customer satisfactions.
RESERVATION AGENT DUTY AND TASK
Offering guidance and support to clients who could be selecting from a range of travel options.
Arranging reservations for clients according to their different needs and financial constraints.
Verifying if accommodation or transportation will be available during the clients' preferred travel dates.
Providing advice on local tourist destinations and points of interest to assist in creating travel schedules.
Completing payment transactions and providing clients with confirmation details.
Marketing and offering services for reservations.
Informing clients about extra services or exclusive packages, including tour tickets, travel insurance, or better seats or accommodations, is known as upselling when it is acceptable.
Helping clients who might need to change or cancel a reservation.
May 25, 2010 – July 10, 2012
Manila International Airport Authority (MIAA)
Pass Control Division
Data Encoder/Ticket and Pass Controller
Ninoy Aquino Intn’l Airport, Pasay, 1300 Metro Manila
FUNCTIONS:
Releasing ID passes to all employee of NAIA;
Data Encoder;
Arrange the ID passes according to request;
Assist the passenger or customer
DUTY AND TASK
Encode the information of the passenger;
Determined the flight schedule of the passenger and airlines;
Assist the passenger or customer where the airlines are appropriate;
Arrange the passes according to names of employees and customers.
TRAINING AND SEMINARS
ICTSI Foundation Inc. “IEC Capability Development Seminar/Workshop – July 7 & 8, 2022
Professional Development: Creating a Positive Influence Program – March 31, 2022 – April 1, 2022
Fast Tracking the Total Solid Waste Management Solution for a Sustainable-Driven Philippines – January 25, 2022
Community Mobilizing and Coordination Training (Part 2) for the MMDA Community Development Officers (CDO) – October 28, 2021
Waste Analysis Characterization Study Phase 2-Wet Season – July 10-17, 2021
Solid Waste Management – June 3, 2021
Waste Analysis and Characterization Study Phase 1-Dry Season – May 20-26, 2021
ICTSI Foundation Incorporation, Basic Environmental Trainers, Training Webinar - August 10, 2021
Environmental Management Bureau National Capital Region from DENR (January 25, 2021)
Waste Analysis and Characterization Study (May 20-26, 2021)
JPMorgan Chase & Co. Chase Works Indexing Mortgage Training Class.
Universal Driving School Actual and Theoretical Defensive Driving.
Tower Language Tutorial Centre (Best-Value Foreign-Language Education).
Manila Intn’l Airport Authority OJT Office Assistant Personal Division.
Zest Air Inc. OJT Office Assistant Human Resources Department.
Personality Development Customer Service Work Training for Flight Attendant.
Travel Agency Operation Abacus Training.
ADDITIONAL TRAINING
Maritime Industry Authority and Marina Circular, consisting of:
November 23, 2020:
Has successfully and satisfactorily completed with Certificate of Completion;
Basic training in Recognition of:
Personal Survival Techniques;
Fire Prevention and Fire Fighting;
Elementary First Aid;
Personal Safety and Social Responsibility.
November 25, 2020:
Has successfully and satisfactorily completed Training with Certificate of Completion in;
Ship Security Awareness Training and Seafarer’s with Designated Security Duties
December 17-22, 2020
Has successfully and satisfactorily completed Training with Certificate of Completion in;
Proficiency in Survival Craft and Rescue Boat other than Fast Rescue Boats
December 7, 2020:
Has successfully and satisfactorily completed Training with Certificate of Completion in Ship’s Catering Services NC1 containing the following F&B Programs:
Participate in Workplace Communication; Practice Career professionalism;
Practice Occupational Health and Safety Procedure; Observe Personal Hygiene
February 25, 2022
Has successfully and satisfactorily completed Training with Certificate of Completion in;
Safety Training for personnel Providing Direct Service to Passengers in Passenger Spaces
February 26 to 28, 2022
Has successfully and satisfactorily completed Training with Certificate of Completion in;
Passenger Ship Crowd Management Training
March 4 to 5, 2022
Has successfully and satisfactorily completed Training with Certificate of Completion in;
Passenger Ship Crisis Management and Human Behavior Training.
Karen Caine G. Rilloraza
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