Office Manager Medical Billing
Resume:
James DeMott
Apple Valley, CA *****
ad3gl1@r.postjobfree.com
Work Experience
Office Manager
La Vid Tree of Life Counseling and Development Center - Rancho Cucamonga, CA May 2022 to Present
● Provided ongoing support with the owner to establish Behavioral Health group. Creating business strategies, addressing challenges, and adapting to market changes.
● Develop standardized procedures that outlined specific steps to be followed for each department. Helping ensure consistency and a cohesive blend throughout the departments in the company.
● Established and maintained medical billing procedures for the entire group. Including claims submission, payment posting, claim denial management. Generated and analyzed reports to track billing and reimbursement trends to present to ownership for strategic decision making.
● Proficient in utilizing electronic health records to manage patient information, insurance verification, coordinated and distribution of consent forms to patients to ensure timely delivery and adherence to regulatory requirements.
Provider Relations Manager
Kemp Individual and Family Therapy - Victorville, CA November 2021 to May 2022
● Collaborated with management to identify staffing needs and developed plans to grow the company and add therapists to the group.
● Created job description and postings, utilizing various channels such as online job postings, social media, industry specific platforms to attract potential therapists to the company.
● Developed engaging and informative training materials, including presentations, handouts, and multimedia content to support therapist’s training.
● Managing and fostering positive relationships with company therapists. Including issue resolution between departments and therapists, maintaining ongoing provider training with our EHR, compliance management and managed provider credentialing process. Teletherapy Dept. Manager
ACT Family Counseling - Ontario, CA
May 2016 to September 2021
● Collaborated with management to establish a new teletherapy department pre-covid which was essential for companies' continued wellbeing after in-office closure after mandated lockdown.
● Developed strategic plan for the establishment of a new department, identified the operating system needs, researched and discovered operating system that worked within scope of need for company,
● Established policies, procedures, and workflows for the new department, ensuring compliance with company policies and industry regulations.
● Recruited and assembled a team of qualified professionals to staff the new department, considering both internal talent and external hires.
● Coordinated with multiple offices and managed the schedules of over 70 therapists to ensure the therapist and client was able to log on to the system to have therapy sessions without incident.
● Communicated with clients and therapists to confirm appointments, provide necessary pre- appointment instructions and address any system related incidents. Education
Associate Degree in Psychology
Reedley College - Reedley, CA
August 2021 to September 2021
Associate Degree in Business Management
Citrus College - Glendora, CA
June 2018 to June 2019
Skills
• Insurance Verification
• Medical Billing
• Operating Systems
• Bookkeeping
• Presentation Skills
• Office Management
• Compliance Management
• Microsoft Outlook
• Recruiting
• Interviewing
• Project Management
• Accounts Receivable
• Medical Scheduling
• Research
• Management
• ICD-10
• Financial Report Writing
• Medical Office Experience
• Accounting
• QuickBooks
• Program Development
• Supervising experience
• Leadership
• Financial report writing
• Customer service
• Office management
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Microsoft Office
• Communication skills
• Bilingual
• Spanish
• Sales
• Medical terminology
• Typing
• Medical administrative support
• Medical receptionist
• Office experience
• CPT coding
Certifications and Licenses
Medical Billing Certification
Driver's License
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