Troy Griffin, M.Ed.

**** ******** **, **** **** Houston, Texas 77010

Phone: 713-***-****

Email: ad3gkl@r.postjobfree.com

PROFESSIONAL SUMMARY:

A proactive, results- oriented professional with strong technical and training skills, with a record of success in the IT and education professions. My experience includes a diverse range of technology, data, and training including B I Tools, Dashboards and Reports, LAN/WAN, Help Desk, Server Support, Hardware and Software, Professional Development design and delivery. I am proud to have served in the US Naval Reserve (VFA-204) and take pride in my professionalism and dedication.

EXPERIENCE:

Agile 6 Applications July 2022 – Present

Support and Training Manager

• Effectively led the revision of Knowledge Base Articles and Training documentation

• Effectively communicated with clients to ensure deliverables were completed accurately

• Provide excellent customer service by way of help desk and support calls

• Worked to decrease average ticket resolution time from more than eight hours to about two hours

• Provide QA assistance in the form of troubleshooting and testing of applications

• Designed, developed and delivered technical training to a variety of audiences Region 4 Education Service Center March 2010 – July 2022 Technical / Education Specialist

• Effectively led the development and deployment of BI Dashboards across the state of Texas

• Manage BI tool selection process, as well as creation and deployment of BI interfaces

• Analyze data and resolve data related issue and concerns

• Effectively communicate with clients to ensure deliverables are completed timely and accurately

• Coordinate requirements gathering for new projects, dashboards, reports

• Provide excellent customer service by way of help desk and support calls

• Provide QA assistance in the form of design, troubleshooting, and testing of applications

• Develop and deliver technical training to a variety of audiences

• Effectively led the migration from earlier versions of SharePoint to more recent version

• Designed, developed, and delivered automated workflows in SharePoint saving time and money by reducing the amount of redundant data entry and manual calculations Wood Mackenzie March 2008 – March 2010

Technology Specialist

• Provided technical support in the areas of networking, servers, telecommunications, applications, hardware, software, electronic publications, and disaster recovery

• Effectively coordinated with other teams to plan and deliver global webinars, including the administration of the AV systems, recording and data collection

• Established strong working relationships with all offices

• Worked with external service providers to resolve technical issues and plan for expansion Fort Bend ISD June 2006 – March 2008

Technology Mentor/Instructor

• Managed instructional content and delivery for various technology classes

• Provided guidance to campus technology specialist as mentor to ensure network connectivity and up times

Fort Bend ISD June 2004 – June 2006

Coordinator, Instructional Technology

• Supervised 22 campus technology specialists impacting more than 2,000 professionals, and 20,000 students

• Managed hardware and software research teams, including cost analyses

• Designed and delivered technical training in the form of an award winning District Staff Development plan to exceed state requirements

• Negotiated large software purchases and managed licensing

• Assisted with hardware/software inventories and standardization

• Managed departmental budgets and projects, never exceeding expected expenditures Fort Bend ISD April 1999 – June 2004

Technology Specialist

• Maintained LAN, directly impacting 2,000 users

• Provided support for hardware, software, servers, Active Directory and Exchange accounts

• Successfully implemented a variety of electronic programs and databases to streamline required teacher activities, saving data entry time and increasing instructional time

• Maintained and managed training records and hardware inventory basis Fort Bend ISD August 1989 – April 1999

Classroom Teacher

• Served as Instructional Team Leader and Department Chair (Social Studies and Art) United States Naval Reserve February 1997 – February 2001 ABF3

• Served as Unit Admin and Training Petty Officer

• Initiated electronic database for incoming/outgoing members to establish more efficient record keeping within the unit

• Awarded the Navy Achievement Medal for network support during Annual Training EDUCATION & LICENSES:

6/89 - Present Lifetime licensure as a teacher in Texas (history, art) 2/97 – 12/00 Houston Baptist University, Houston, TX School of Education

Master of Education in Curriculum & Instruction/Technology Overall GPA: 4.00

6/86 – 6/88 Southwestern Oklahoma State University, Weatherford, OK Bachelor of Arts

Major: Education

Overall GPA: 3.5

TECHNICAL SKILLS & SOFTWARE:

Technical Proficiency: Data evaluation, analysis, visualization, dashboards; requirements gathering, A/V systems, LAN/ WAN technologies, mobile devices, peripherals, electronic forms and documentation Software: MS Office, Adobe Acrobat Pro, Various Data Visualization, Sharepoint, MS SQL, various online meeting tools, Photoshop, A/V tools, MS Server, Web development tools, HTML, CSS Other: presentations, training, interpersonal skills, teamwork, collaboration, dedication, tenacity

Contact this candidate