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Customer Service Human Resources

Location:
Birmingham, AL
Posted:
February 07, 2024

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Resume:

SARA M. WILSON

Birmingham, Alabama

205-***-****

ad3gjv@r.postjobfree.com

SUMMARY

Responsible, dedicated Recruiting, Human Resources, Training, and Accounting Professional with 15+ years of experience designing recruitment procedures, supervising recruitment teams, and analyzing metrics, as well as, advocating for employee needs and maintaining compliance with company and federal policies. 10+ years of experience developing training programs, conducting company-wide training sessions, and creating educational materials. 15+ years of experience helping clients maximize financial success with accurate record management and tax savings strategies.

EDUCATION

BIRMINGHAM-SOUTHERN COLLEGE 2004

Bachelor of Science Degree in Accounting; Minor: Business Administration

PROFESSIONAL EXPERIENCE

HIGHLAND CAPITAL BROKERAGE, Birmingham, AL (Remote) 2022 - 2023

Recruiting Manager

•Developed, implemented, and managed a recruiting strategy that continually replenished the candidate pipeline

•Sourced, screened, interviewed, and hired candidates

•Specialized in recruiting and interviewing Sales Vice Presidents for Annuities and Life Insurance

ROBERT HALF TALENT SOLUTIONS, Birmingham, AL (Hybrid) 2021 - 2022

Recruiting Manager

•Developed a client base and new business opportunities

•Introduced services via video, telephone and in-person meetings with new and existing clients to expand the utilization of our services

•Recruited, evaluated, and placed finance and accounting professionals in full-time positions with clients

•Delivered outstanding customer service to both clients and candidates

•Provided consistent communication and career guidance to candidates

WOOLLY THREADS, LLC - (Remote) 2017 - 2022

Director of Business Development/Operations Manager/Accounting Manager

•Identified and developed new business opportunities

•Built relationships with customers, suppliers, distributors, partners, and vendors

•Managed key client relationships and worked to build new ones

•Led sales, marketing, customer-service, and client relationship management teams

•Tracked emerging markets and trends

•Built and maintained relationships with vendors

•Selected prospective vendors and negotiated contracts

•Fulfilled requests for proposals (RFPs) from potential partners and customers

•Managed A/P, A/R, collections, G/L, bank reconciliations, budgeting, forecasting, financial statement preparation and presentation, and prepared payroll

•Managed the company’s transactions and debts and cash flow forecasting

•Monitored and analyzed financial accounting data

•Created financial reports based on data analysis and presented to investors

•Prepared and filed all W-2, 1099 and quarterly tax returns

•Managed insurance renewals - health, workers compensation, general liability

BABY BUMP MATERNITY & CHILDREN’S, Baton Rouge, LA 2014 - 2017

Store Manager & Merchandise Buyer

•Supervised, trained, and assisted employees in customer service, store maintenance and product promotions

•Developed and maintained a schedule for employees and promotions centered on holiday sales and other cycles

•Maintained proper inventory levels, ensured stocking, implemented purchasing plans, and maintained contact with suppliers to ensure maximum efficiency in meeting sales goals

•Implemented cross-trained employees and Assistant Managers to always maintain productivity

•Managed all controllable costs with a view to maintaining profitability

•Hired and trained as needed to ensure adequate personnel is on hand to provide outstanding customer service

•Identified customer preferences and forecasted consumer trends

•Evaluated supplier options according to prices, quality etc. and determined the best choices

•Discovered and purchased new products and checked the quality and popularity of those already on our shelves

ROBERT HALF TALENT SOLUTIONS, Birmingham, AL & Baton Rouge, LA 2013 - 2014

Recruiting Manager

•Developed a client base and new business opportunities

•Introduced services via video, telephone and in-person meetings with new and existing clients to expand the utilization of our services

•Recruited, evaluated, and placed finance and accounting professionals in full-time positions with clients

•Delivered outstanding customer service to both clients and candidates

•Provided consistent communication and career guidance to candidates

WARREN AVERETT, LLC, Birmingham, AL 2006 - 2012

Recruiting Director 2007 - 2012

•Developed, implemented, and managed a recruiting strategy that continually replenished the candidate pipeline

•Sourced, screened, interviewed, and hired candidates for 15 office locations, 7 affiliate companies, and 37+ Service Lines – Positions ranging from intern level to partner lateral hires

•Managed college recruiting teams - Managed staffing plan application

•Compiled, analyzed, and recommended compensation for annual compensation reviews

•Created and implemented policies and procedures

•Developed curriculum and orientation for new hires and directed implementation

•Taught all New Hire Classes, both technical and soft skills prior to hiring a Learning Director

•Worked with Emerging Executive Group to facilitate Leadership Development Class

•Member of the Executive Management Team

•Managed positive communication by overseeing Staff Advisory Council and Peer Focus Groups

•Coordinated and managed community service projects

Tax Specialist 2006 - 2012

•Performed tax preparation functions utilizing accounting skills and tax law knowledge

•Prepared Level II and Level III tax returns - Reviewed and supervised Level I work performed by others

•Performed engagement leader responsibilities - Communicated with clients

ANGLIN, REICHMAN, SNELLGROVE & ARMSTRONG, P.C., Huntsville, AL 2004-2006

Tax Accountant

•Performed tax preparation functions utilizing accounting skills and tax law knowledge

•Prepared individual, corporate, and partnership tax returns

•Managed year end and monthly reviews and compilations

•Processed W-2, 1099, and quarterly payroll returns

KPMG, LLP, Birmingham, AL 2004

Tax Staff

•Performed tax preparation functions utilizing accounting skills and tax law knowledge

•Prepared partnership tax returns and extensions - Performed partnership basis calculations

•Prepared single-tiered corporate income tax returns for consolidated corporate tax returns

•Analyzed general ledger accounts, accounts receivable, fixed assets, and journal entries

•Reconciled book to tax differences - Prepared fixed asset reconciliations

SKILLS

•Salesforce

•Workday

•QuickBooks

•Microsoft Office Suite

•Microsoft CRM

•CCH ProSystem fx Suite

•CS Professional Suite

•Sage - FAS 100 Asset Accounting

•Talent Acquisition

•Recruiting

•Employee Relations

•Training & Development

•Full Cycle Accounting

•Accounts Payable

•Accounts Receivable

•Payroll & Benefits

•Tax Preparation & Consulting



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