Shalini Verma Phone : +*(***) -***-****

Email : ad3gju@r.postjobfree.com

Organized and motivated employee eager to apply management and organizational skills in various environments. Seeking best opportunities to expand skills while facilitating company growth.

Problem-Solving: Encounter various challenges and have the ability to develop creative and effective solutions.

Requirement Elicitation and Management: Interact with and manage requirements for projects and initiatives.

Project Management: Coordinating and executing projects efficiently

Communication and Presentation: Excellent communication skills, both written and verbal, are essential for conveying complex ideas.

Analytical and Critical Thinking: Make data-driven decisions and recommendations for the business.

Organization and Strong interpersonal skills.

Teamwork and leadership skills.

Result-oriented and confident.

Affirmative action orientation.

Recruiting and hiring oversight.

1)As a HR consultant/executive 1+ yrs. experience.

2)As a Semi-Tech/Customer support executive with 6+ yrs. Experience.

MBA in Human Resource from Symbiosis Centre of Distance learning – Pune, Maharashtra, India.

Post-Graduation in Economics from Lucknow University, UP, India

Graduation in English, Economics & Travel & Tourism Management from Lucknow University, India

Diploma/Certification course: Diploma in International Airlines & Travel & Tourism Management from Trade Wings Institute of Management.

1) BSL Placement (08 Jul 2013 till 10 Aug 2014)

-Worked as a HR executive.

Rôles & Responsabilités-

Identify the recruitment needs through job analysis.

Recruitment or Manpower Planning

Screening of Job applications and initial short- listing of the candidate

Conducting Interview and assessment of the applicant

Reference/Background check

Issuance of Job offer letter and joining and on boarding

2) SUTHERLAND (Malad-Mumbai)-06 feb 2008 till 28th june2009.

-Worked as a Sr. Technical Support Exe. With Hughes.net Process.

Roles & Responsibilities –

Responsible for providing quality customer care assistance to the customers.

Attending calls, listening to them & answering them in a best possible manner to satisfy them.

3)CONVERGYS (Malad-Mumbai) - 22nd feb2007 till 30th nov2007.

- Worked as a customer care officer with AT&T Process.

Roles & Responsibilities –

Attending calls, listening to them (customers) carefully, understanding them & answering them in a best possible manner to satisfy them.

To maintain the continuity with loyal customers & creating interests in upcoming customers.

Keep updated with related & prerequisite knowledge for enhancing skills in providing best customer care services.

To make our customers aware about the occurring & upcoming opportunities as customer satisfaction is the utmost thing.

4)IBM (Gurgaon-Delhi) -16th may2006 till 22nd oct2006.

-Worked as a customer care executive with United Airline process.

Roles & Responsibilities –

Booking seats, giving information about the seat availability, baggage allowance, weather conditions, natural calamities etc.

Taking care of passenger’s queries related to travel & assure them about the reliability of services.

To get customers acknowledged in terms of pre- departure formalities like visa, passport etc.

Providing good customer service is something really important.

5)NAM ADVERTISING (Lucknow)-May2004 till July2005.

- Worked as a Merchandiser on different projects to promote business.

Roles & Responsibilities -

Responsible for Advertising Performance.

Responsible for Motivating Customers by Presentation.

6). ESSAR CELLPHONE(Lucknow)-March2003 till jun2004.

-Worked as a Counsellor.

Roles & Responsibilities –

Responsible for Counselling Subscribers.

Counselling about the new products, schemes & plans.

Personal Information –

Birth Date : 06/01/1979.

Status : Married

Nationality : India

Languages Known: Hindi, English and French.

Passport : Yes

PLACE: Columbus, GA-31909

(Shalini Verma)

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