Customer Care Project Management
Resume:
Shalini Verma Phone : +*(***) -***-****
Email : **************@*****.***
Organized and motivated employee eager to apply management and organizational skills in various environments. Seeking best opportunities to expand skills while facilitating company growth.
Problem-Solving: Encounter various challenges and have the ability to develop creative and effective solutions.
Requirement Elicitation and Management: Interact with and manage requirements for projects and initiatives.
Project Management: Coordinating and executing projects efficiently
Communication and Presentation: Excellent communication skills, both written and verbal, are essential for conveying complex ideas.
Analytical and Critical Thinking: Make data-driven decisions and recommendations for the business.
Organization and Strong interpersonal skills.
Teamwork and leadership skills.
Result-oriented and confident.
Affirmative action orientation.
Recruiting and hiring oversight.
1)As a HR consultant/executive 1+ yrs. experience.
2)As a Semi-Tech/Customer support executive with 6+ yrs. Experience.
MBA in Human Resource from Symbiosis Centre of Distance learning – Pune, Maharashtra, India.
Post-Graduation in Economics from Lucknow University, UP, India
Graduation in English, Economics & Travel & Tourism Management from Lucknow University, India
Diploma/Certification course: Diploma in International Airlines & Travel & Tourism Management from Trade Wings Institute of Management.
1) BSL Placement (08 Jul 2013 till 10 Aug 2014)
-Worked as a HR executive.
Rôles & Responsabilités-
Identify the recruitment needs through job analysis.
Recruitment or Manpower Planning
Screening of Job applications and initial short- listing of the candidate
Conducting Interview and assessment of the applicant
Reference/Background check
Issuance of Job offer letter and joining and on boarding
2) SUTHERLAND (Malad-Mumbai)-06 feb 2008 till 28th june2009.
-Worked as a Sr. Technical Support Exe. With Hughes.net Process.
Roles & Responsibilities –
Responsible for providing quality customer care assistance to the customers.
Attending calls, listening to them & answering them in a best possible manner to satisfy them.
3)CONVERGYS (Malad-Mumbai) - 22nd feb2007 till 30th nov2007.
- Worked as a customer care officer with AT&T Process.
Roles & Responsibilities –
Attending calls, listening to them (customers) carefully, understanding them & answering them in a best possible manner to satisfy them.
To maintain the continuity with loyal customers & creating interests in upcoming customers.
Keep updated with related & prerequisite knowledge for enhancing skills in providing best customer care services.
To make our customers aware about the occurring & upcoming opportunities as customer satisfaction is the utmost thing.
4)IBM (Gurgaon-Delhi) -16th may2006 till 22nd oct2006.
-Worked as a customer care executive with United Airline process.
Roles & Responsibilities –
Booking seats, giving information about the seat availability, baggage allowance, weather conditions, natural calamities etc.
Taking care of passenger’s queries related to travel & assure them about the reliability of services.
To get customers acknowledged in terms of pre- departure formalities like visa, passport etc.
Providing good customer service is something really important.
5)NAM ADVERTISING (Lucknow)-May2004 till July2005.
- Worked as a Merchandiser on different projects to promote business.
Roles & Responsibilities -
Responsible for Advertising Performance.
Responsible for Motivating Customers by Presentation.
6). ESSAR CELLPHONE(Lucknow)-March2003 till jun2004.
-Worked as a Counsellor.
Roles & Responsibilities –
Responsible for Counselling Subscribers.
Counselling about the new products, schemes & plans.
Personal Information –
Birth Date : 06/01/1979.
Status : Married
Nationality : India
Languages Known: Hindi, English and French.
Passport : Yes
PLACE: Columbus, GA-31909
(Shalini Verma)
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