RICHARD MEJIA SR.

Elk Grove, CA

916-***-**** ad3gik@r.postjobfree.com LINKEDIN.COM/IN/RICHARD-MEJIA-SR-676B82148

Customer Service Support

Excellent customer service support with strong leadership skills provides first line of customer support for internal and external customers, at all levels via telephone and emails to ensure successful communication. Proficient in Customer focused Services, Online Data Entry, Data Management and Customer Service Operations. Demonstrates regular and reliable attendance.

Pays attention to detail and has a willingness to "close the loop" with customers and business stakeholders.

Customer focused professional proven to embrace and quickly react to and/or shape change in a fast paced environment.

Manage incoming calls and customer service inquiries, ability to troubleshoot problems and drive resolutions.

CORE COMPETENCIES:

Customer Experience First line of customer support Data entry and data management Inquiries case management Webdoes Enrollment setup and Access, PCM changes Pharmacies and Physician’s office support Maintaining online Website

Experience:

S.A.A.V. Services Contractor for MAR COR Purification - Concord, CA

Bio Med Technician 08/2020 to 11/2022

Install and Repair water systems for commercial businesses such as hospitals and Dialysis centers.

Responsible for site selection and setup, Report problems and recommend improvements in design or process.

Assist with maintenance, repair, inventories of the water treatment equipment and chemical supplies.

Analyzes and verifies test results of raw and treated water and record all status.

Knowledge of water treatment system principles and practices.

Shipping, Receiving and delivery

Health Net Federal Services-CW Salem Enterprise Solutions-Rancho Cordova, CA

Customer Service Representative – 01/2019 – 08/2020

Proficient in Omni and Healthcare Careradius to research and respond to inquiries case management from beneficiaries and providers about their benefits, claims, eligibility concerns, and authorizations.

Handles and resolve escalated and high priority customer service issues.

Follows through with each issue to resolution by working with internal and external resources as needed.

Receives calls for referrals and authorizations transactions, reviews documents, and modifies authorizations/referrals as prescribed by written procedures.

Document transactions in appropriate medical management systems and writes responses to inquiries.

Webdoes Enrollment setup, PCM changes, address changes, ID card replacements.

RAOC status calls and data entry, and updates provider demographics/files.

Collects and tracks data regarding escalations so trends and issues can be identified or analyzed.

Assists in training other Customer Service Representatives.

Uber – Sacramento, CA

Rideshare Driver – 02/2018 – 12/2018

Provide clients with reliable transportation to variety locations around the Sacramento Area.

Demonstrate mature and professional demeanor.

Provide positive social conversations and excellent Customer services

GPS Navigation, Mileage tracking and maintain vehicle maintenance

Transaction’s processing

Time management and Route Mapping

EnvisionRx Options – El Dorado Hills, CA

Customer Service Representative – 02/2018 – 05/2018

Provided first line of customer support for internal and external customers, at all levels via telephone and email, to ensure successful communication.

Customer support for pharmacies, physician’s offices, and patients regarding prescription benefit design inquiries based on active patient accounts.

Effectively documenting questions and resolutions throughout the call, while identifying a solution based on the problem at hand.

Provide patients support with information based on their benefit structure in ESPROI.

Provide step-by-step process to physician offices on how to approve medications for patients via the company website, over the phone or even through faxing information requested.

Assist pharmacies with identifying and resolving issues that would result in system rejections for medications.

Research issues that arise, that did not have an immediate fix and would place outbound calls with a resolution for the caller in a timely manner.

Trinity Fresh - Sacramento, CA

Driver/Customer Support – 09/2016 – 11/2017

Route driver – Northern CA - All of Bay Area /Greater Sacramento/Redding/ Woodland/Fresno

Checks, verifies, and quantifies product to customer invoice and delivers merchandise accurately, safely and efficiently.

Collects money from customers, up-sell and records transactions on customer receipt via hand device.

Places stock and/or rotate stock per customer request.

Collects or picks up empty containers or rejected or unsold merchandise.

Completes credit/debit forms as necessary.

Record sales or delivery information on daily sales or delivery record.

Listen and communicate with office to resolve service complaints.

Pre-trip inspection, operate delivery trucks safely and conforms to DOT, CHP and CVC regulations, laws, codes and policies.

Load and unload trucks, Shipping and Receiving, inventory accuracy.

Maintain truck log, according to state and federal regulations.

Maintain telephone or radio contact with supervisor to receive delivery instructions.

Trained new hires on basic management of electronic files. Uses word processing, spreadsheet, database or other software on a computer.

Provide extraordinary customer service.

Recycle Industries - Sacramento, CA

Class A Driver – 02/2014 – 12/2015

Route driver / greater Sacramento area

Pre-trip inspection, checking tire pressure, fluid levels, safety equipment, lights, brakes, gas, oil, water, gauges and controls.

Drive truck to destination, applying knowledge of commercial driving regulations and area roads.

Load and unload truck, prepare receipts for load picked up.

Shipping and receiving, inventory accuracy.

Maintain truck log, according to state and federal regulations.

Maintain telephone or radio contact with supervisor to receive delivery instructions.

ENTREPRENEURIAL EXPERIENCE

A Heart of Many Colors – Elk Grove, CA

Business Owner - 05/2010– Present

Provided first line of customer support for internal and external customers, at all levels via telephone and email, to ensure successful communication.

Maintain online website, ensuring data accuracy in backend and frontend.

Processed online orders and ensured on time deliveries.

Coordinated packaging for shipping and expedited next day shipments.

Data entry, inventory control, shipping and receiving and restocking merchandise.

Supported management by restocking merchandise and maintaining excellent customer service standards.

Worked pro-actively with the management team and maintained awareness of upcoming events.

Education

Elk Grove Adult Community Education GED Elk Grove, CA

Center for Employment Training Medical Assistant Certification Sacramento, CA

Western Pacific Truck School California Class A Certification Sacramento, CA

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