Customer Service Manager
Resume:
MICHAEL RICHARDSON
*******.**************@*****.***
PROFESSIONAL SKILLS AND ABILITIES:
10+ years of leadership and supervisory experience
Basic understanding of Microsoft Office Suite
Resourceful team player who excels at building trusting relationships with clients and colleagues
Excellent Customer Service experience in any capacity
Proven ability to prioritize and deal effectively with a number of tasks simultaneously
Highly motivated self-starter who takes initiative with minimal supervision
Effective judgement, decision making, and problem solving skills
PROFESSIONAL EMPLOYMENT EXPERIENCE:
Assisted family member with around the house, outside, and in the community (doctor’s appointments)
Supervised or helped family member with personal care and hygiene
Planned and prepared meals with assistance from the family member
Shopped for or accompanied when the family member when they shopped
Performed light housekeeping duties that the family member could not complete on their own
TRANSPORTATION MANAGER
Compass Point Auto Sales, Auburn, WA 2020 to 2021
Inspected and tested incoming vehicles to determine the need for and cost of repairs
Determined needs for repairs by road test, by use of mechanical testing devices
Estimated cost of repairs and prepared itemized work order or repair order, listing costs
Moved vehicles and transported them to location to have work performed. Managed the transport department and retrieved vehicles
RECONDITIONING COORDINATOR
South Tacoma Auto, Tacoma, WA 2019 to 2020
Coordinated vehicles purchased
Completed car inspections and took photos
Maintained client account agreements, vehicle files, & records of the completion of reconditioning work
Monitored vehicle through reconditioning fulfillment process to ensure timeline commitment is met
GENERAL MANAGER
Recon Revolution, Tacoma, WA 2018 to 2019
lead all staff meetings
Oversaw daily operations, remedy customer complaints promptly
Recruited, hired, trained staff, and lead all staff meetings
Performed accounting and payroll duties
SERVICE MANAGER
GT Auto Sales, Tacoma, WA 2017 to 2018
Ensured quality control of the shop through supervision of a 4–6-person work crew
Wrote all service repair orders and coordinated with vendors for all reconditioning
Scheduled all due bill repairs and ordered all parts for any repair
Coordinated with vendors for all reconditioning
SERVICE MANAGER
AutoSales, Tacoma, WA 2010 to 2016
Supervised a 4-man crew plus detail
Priced all vehicles and buyer guides
Responsible for all internal and external customers
Processed all vendor and reconditioning decisions
EDUCATIONAL BACKGROUND:
High School Diploma, Chief Leschi High School, Puyallup, WA
Some College, Hawaii Pacific, Honolulu, HI
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