Dena Galiza

ad3gi9@r.postjobfree.com

North Las Vegas, NV

808-***-****

Experienced Hotel Sales and Catering Sales Manager seeking to apply several years of knowledge in hotel sales, marketing, and catering practices while aiming to achieve and/or exceed overall goals and quotas.

Hotel Task Force (Contract) Experience

Hotel Task Force provides a temporary solution to assist hotels and hotel management companies fill open Sales, Catering Sales, and/or Convention Services Manager positions. Task Force employees possess elite skills that enable them to keep operations flowing until a permanent candidate manager returns or is found. April 2023 to Present

Delta Hotels By Marriott

Dallas Southlake, TX

Task Force Sales and Catering Manager

9,314 Square Feet Flexible Space

240 Guest Rooms and Suites

February 2023 to March 2023

Hayes Mansion, San Jose, CA

Curio Collection by Hilton

Task Force Conference Services Manager

33,000 Square Feet Indoor/Outdoor Space

214 Guest Rooms and Suites

October 2022 to February 2023

Sheraton Cerritos Hotel

Cerritos, CA

Task Force Catering Sales Manager

15,000 Square Feet Flexible Meeting Space

203 Guest Rooms and Suites

Systems: Delphi FDC (and original), CI/TY, MARSHA, STS Cloud, Opera, Fosse, SalesPro, Cvent, HotelPlanner, AllSeated, SocialTables, TripleSeat, MeetingMatrix, MeetingBroker, Microsoft Office, Excel, Outlook, Teams Work Experience

September 2022 to October 2022

Convention Services Manager

Circa Resort and Casino

Las Vegas, NV

• Focused on organizing events and meetings for hotel convention center.

• Responsible for coordinating all aspects of events from start to finish, ensuring a smooth execution. Worked closely with clients to determine their event needs, create proposals, prepare budgets, and arrange all the logistics, including catering, audio-visual, and transportation.

• Overseeing event setup and teardown, manage staff, and resolve any problems that may arise.

• Excellent communication and organizational skills, as well as the ability to manage multiple projects simultaneously. Flexible and adaptive to changes in events. Sales & Marketing Manager

Courtyard by Marriott San Diego Mission Valley - San Diego, CA July 2021 to August 2022

• Develop action plans and set objectives for increased revenue and maximum profit while meeting/ exceeding sales goals

• Implement sales and marketing strategies

• Maintain a clear understanding of hotel policies and ensure compliance

• Carry out research and analysis to identify new markets and business opportunities

• Prepare and distribute promotional and advertisement materials to create awareness for hotel products/services

• Maintain a complete knowledge of all the services a hotel provides so as to conduct successful sales

• Oversee the processing of payments and offering discounts to client when necessary

• Assign job duties to hotel personnel and ensure effective performance of assigned tasks

• Maintain contact with clients to obtain feedback and encourage continued patronage

• Organize meeting room bookings

o Key responsibilities are coordinating all event room needs as well as sales processes. o This involves direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue.

o To include but not limited to point of inquiry, quoting rates, contract development, detailing of needs, arranging of food and beverage, audio visual requirements, communication of group requirements to hotel staff, management of meetings on day of event, posting of charges, presentation of bill and follow up.

o Responsible for working with all clients to provide professional client services support in the planning, organization, and management of events within the facility, monitoring the logistics of these events and all event related tasks after events are concluded. Their duties will include but not be limited to working with space requirements, scheduling of events, equipment rentals, tastings, menus, invoicing, theme concept/decorating and servicing the client as necessary. Sales Manager

Pier South Resort – Imperial Beach, CA

October 2019 to July 2021

78 Suites – 1,100 Square Feet of Space

• Analyze current client base or target market for the hotel.

• Devise new methods to expand client base.

• Develop promotional and advertising materials for the hotel.

• Contact organizations and businesses that might require a hotel for conferences and events through

phone calls and outside sales calls.

• Meet with representatives from these companies to explain the hotel’s merits and amenities by property tours.

• Networked with wedding planners and special event planners to encourage hotel bookings.

• Overcome hesitations of clients to close a sale.

• Manage accounts of high-profile clients.

• Process payments and applies discounts as necessary.

• Address and resolve any issues or complaints regarding sales or marketing.

• Ensure guests are enjoying their stay at the hotel and that large group needs are met.

• Maintains positive relationships with clients to encourage repeat and recurring business Catering Sales Manager

Crowne Plaza Hotel – San Diego, CA

October 2017 to September 2019

417 Guest Rooms and Suites

30,000 Square Feet of Flexible Space

• Clear understanding of both monthly forecasting and the annual budget process, understanding of pace and productivity.

• Actively produced 33% more wedding events and 54% more new catering business within a 2 year span than previous 2 years.

• Created lists of potential customers based on regional markets.

• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

• Targeted prospects in other territories through careful research of competitor products, services and trends.

• Built relationships with customers and community to establish long-term business growth.

• Held weekly meetings with Director of Sales to identify techniques to overcome sales obstacles.

• Strong background in selling Rooms, Catering, Meeting Rooms, Food & Beverage, and Audiovisual.

• Responsible for proactively soliciting and managing group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Catering Sales Manager

TEG Hotels, LLC, The Airport Honolulu Hotel and Best Western, The Plaza Hotel - Honolulu, HI July 2015 to April 2017

500 Guest Rooms - 2,500 Square Feet of Space

• Developed and implemented improved marketing initiatives to drive revenue.

• Increased website traffic and conversions through email and social media marketing.

• Negotiated contracts with clients, venues and vendors to ensure maximum profit.

• Exceeded both quarterly and annual sales goals.

• Exceed sales quotas and increased profitability through effective sales strategy and business planning.

Event Coordinator

Salvation Army Kroc Center - ‘Ewa Beach, HI

October 2013 to July 2015

• Managed filing systems for electronic and hard copy documents to keep organized records.

• Maintained master schedule and set up appointments.

• Led comprehensive banquet staff training for eight staff members.

• Assisted employees with day-to-day work and complex problems by applying motivational and analytical strategies.

• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.

Catering Sales Manager Kakaako

Kitchen - Honolulu, HI February

2008 to February 2011

• Solicit, coordinate, execute events, on and off site.

• Schedule and oversee catering staff at events. Negotiate contracts, assist in menu selection.

• Participate in site inspections, event planning meetings, and conduct menu tastings.

• Develop new markets and increase sales through new and repeat business, by phone, email, or in person.

• Create weekly and monthly sales goals. Exceeded both quarterly and annual sales goals.

• Managed approximately 20 calls, emails, and faxes per day Education

High School Diploma – Graduated 1985

James Monroe High School - North Hills, CA

Skills

• Outside sales• Sales Management• Budgeting• Customer service• Clients• Scheduling

• Event Planning• Microsoft Office• Training• Management• CPR• Payroll• Typing• Organizational Skills• Cold Calling• Account Management• Forecasting• Negotiation• Contract Negotiation

• Banquet Experience• Pricing• CRM Software• Upselling• Inside Sales• Relationship Management

• Salesforce• Events management• Data collection• Sales Management • Catering Sales

• Sales • Customer Service• Sales Calls • Prospective Clients • Outside Sales • Budgeting

• Upselling Products and Services • Client Base Retention

*Experience with Opera and Hotel Sales & Catering Pro computer systems preferred * Excellent time management skills * Strong organizational skills * Strong customer service orientation and skills * Must be self motivated and results oriented. * Creative problem solving skills

Contact this candidate