LINDA KUSMAUL Hammonton, NJ *****

856-***-****

ad3gh9@r.postjobfree.com

Highly accomplished Business Specialist. Exceptional interpersonal skills, determination, and creativity empower me to navigate change effortlessly and think critically on my feet. Proficient in facilitation and negotiation, I excel in fostering collaborative environments and securing mutually beneficial outcomes. Committed to delivering insightful analysis and actionable solutions, driving business growth, and optimizing operational efficiency. Agile Methodologies

Requirements Gathering and Planning

Business Processes and Procedures

Business Analysis

Business Process Mapping

Interpersonal Skills

Critical Thinking

Negotiation

Atlassian Jira, Confluence Workday, Tableau

Microsoft Office Suite, Excel, Visio Adobe Photoshop, Adobe Muse Senior Associate, Business Analyst • Bayada Home Health Care Remote • October 2022 to July 2023

Designed and implemented company-wide Project Request Policy, streamlining processes.

Gathered user requirements, documented specifications for IT systems, and facilitated requirement workshops.

Collaborated with cross-functional teams to define project objectives, scope, and deliverables.

Translated requirements into user stories, managed backlog in JIRA, and tracked Sprints.

Communicated estimates, timelines, and project updates to stakeholders. Ensured solutions met business requirements through user acceptance testing (UAT). Contributed to process enhancements, improving system performance and user experience.

Managed complete product lifecycle, actively participating in Agile SDLC. Recruiting Manager • Bayada Home Health Care

August 2021 to October 2022

Spearheaded successful hybrid online Home Health Aide (HHA) certification class for all service offices.

Achieved consistent quarter-over-quarter positive growth for Field Employees Billed

(FEB) and maintained 93% retention rate.

Utilized innovative platform technology, social media, career fairs, and networking events for full-cycle recruiting.

Managed applicant tracking systems to ensure organized recruitment processes. Sales Manager/Trainer • Clutter

October 2020 to June 2021

Exceeded established KPIs, maintaining top sales position for two consecutive quarters.

Developed and implemented comprehensive sales training program and documentation.

PROFESSIONAL

SUMMARY

SKILLS

TECHNICAL SKILLS

WORK HISTORY

Managed recruitment, training, and development of highly effective sales team. Cultivated strong customer and community relationships, driving long-term business growth.

Operations Manager/Managing Partner • Charcat Corporation July 2014 to November 2019

Conducted competitive market analysis and executed streamlined business plans. Negotiated vendor contracts, implemented effective procedures, and reduced operating costs by 45%.

Created and analyzed marketing plans based on current trends and sales history. Revamped brand image through social media outlets and successful marketing campaigns.

Prepared all financial documents, including weekly/monthly sales reports, P&Ls, and tax preparation.

Software Design Project Manager • Mattlind Inc.

January 2014 to January 2015

Created and implemented proprietary scheduling, loyalty, and front-of-house management program.

Communicated value proposition of new software design to stakeholders, acting as liaison between stakeholders and developers.

Established timelines, project scope, hired developers, and maintained budget. Provided change management support to existing staff and scheduled training sessions.

Franchisee/Business Owner • Home Helpers & Direct Link April 2006 to July 2014

Consistently ranked second in New Jersey territories for sales revenue over three consecutive years.

Established strong community relationships to expand business presence and referral base.

Conducted in-home consultations with prospective clients, providing education and assessing needs.

Managed hiring, orientation, and scheduling of nurses and nursing support staff. Led operational, marketing, human resources, and financial/business analysis projects for process improvements.

Adhered to franchisor agreement, local/state laws, and licensing requirements in daily operations.

B.S - Hospitality Management • Rutgers School of Business Camden, NJ • 2004

Dean's List, Fall and Spring semester, 2004

EDUCATION

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