Cynthia D Guzman

**** ****** ***** **., ****** Bay, FL 33157

Phone: 305-***-**** - Email: ad3gfm@r.postjobfree.com or ad3gfm@r.postjobfree.com EDUCATION

Miami Southridge Senior High School

High School Completion: June 2020

Miami Dade College

PROFESSIONAL EXPERIENCE

- John Hancock WFH August 2022- Present

- Customer Service

- Outstanding verbal communication skills

- Ability to multi-task

- Effective listening skills.

- Meet productivity expectations to enhance team service levels.

- Flexibility and ability to adjust and succeed in a rapidly changing, fast-paced call center environment.

- Able to work with personal information.

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- H greg Nissan Kendall, Cutler Bay, FL

- Greeter/Receptionist October 2020- July 30, 2022

- Meet and greet customers in a professional manner in-person & on the phone.

- Answer questions customers may have.

- Provide basic information to callers who have general inquiries.

- Handle customer complaints with integrity and direct customer complaints to the Customer Service Manager.

- Be the first and last impression of the dealership!

- Provide general administrative and clerical support including mailing, scanning, faxing and copying.

- Scheduling coordinator

- Basic Accounting

LEADERSHIP EXPERIENCE

Breast Cancer Walk, Miami, FL

SKILLS

October

2018

Language: Fluent in English& Spanish

Microsoft Office (Excel, Outlook, Word, & PowerPoint) AWARDS

Chuck E. Cheese

Employee of the month award May 2019

Employee of the month award December 2017, February 2018 & April 2018

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