Sondra Mckeithen

Technical Support Specialist

Detroit, MI 48235

ad3gdz@r.postjobfree.com - 586-***-****

To gain experience and to further my career within your company. I believe I can be a very great asset to your company. I am a hard worker and quick learner; I put a lot of pride and integrity in my work. I am customer oriented and I multitask with excellent customer service and technical abilities.

WORK EXPERIENCE

Customer service representative

Dialog Direct - Troy, MI - September 2019 to September 2020

- Assisted customer with any questions or problems with gift cards

- Assisted customers with complaints they had with Plasma Donor centers

- Assisted Customers with obtaining information request for Globe Life Insurance

Customer Service Representative

Randstad - Troy, MI - September 2018 to February 2019

- Assisted customers with any questions or concerns they had about mortgage

- Assisted customers with making payments

- Assisted customers with creating online accounts to check account information

Technical Support Specialist

Comcast Cable - Ann Arbor, MI - April 2006 to May 2015

-Assist customers with internet, video, telephone, and billing issues.

-Handled both inbound and outbound phone contacts with tact and professionalism.

-Utilized proprietary software for entering customer information into a computerized database.

-Assist customers in opening new accounts and upgrading existing service.

-Quickly and effectively, solve customer challenges.

-Maintain satisfaction records and constantly seeking new ways to improve customer service.

-Received company achievement awards for delivery of exceptional customer service.

Customer Service Representative

Triple B's Cleaning Service - Detroit, MI - October 2002 to March 2006

-Talent for identifying customer needs and presenting appropriate company product and service offerings.

- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

-Record of accomplishment of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

- Expertise in resolving escalated customer service issues.

Customer Service Representative

Harville Enterprises - Roseville, MI - July 2000 to April 2002

-Recruited to provide top-notch service to both internal and external customers.

-Processed orders, script, and cold calling, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.

-Assisted Training Manager in creating and updating training materials.

-Prepared weekly reports for Customer Care Supervisor.

EDUCATION

CIS

Baker College

April 2010 to Present

Dominican High School and Academy

August 1995 to June 1999 ADDITIONAL INFORMATION

SKILLS PROFILE

-Experienced with proprietary software for data entry and retrieval; Experienced with Remedy ticketing system to create and resolve issues; update and maintain customer data; familiar with general office equipment including copiers and fax machines.

-Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner.

-Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook and Outlook Express.

-Knowledge of PC setup, imaging, and installation, as well as various peripherals, data entry, and file updating.

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