D Denise Doan

704-***-**** ad3gdj@r.postjobfree.com Statesville, NC 28625

SKILLS

• Mentoring

• Work Planning

• Team Supervision

Documentation and

Reporting

•

• Technical Support

• Client Service

• Coaching

• Quality Improvement

• Complaint Resolution

• Employee Evaluation

• Complex Problem-Solving

• Analytical Thinking

Work Planning and

Prioritization

•

Overseeing Daily

Activities

•

• Coaching and Mentoring

• People Management

• Attention to Detail

• Leading Team Meetings

Staff Education and

Training

•

Performance

Improvement

•

• Goal Setting

• Problem-Solving

Teamwork and

Collaboration

•

Evaluating Employee

Work

•

• Safety

Knowledgeable in

System

•

Giving Constructive

Feedback

•

• Lean Manufacturing

• Project Management

• Task Prioritization

• Decision Making

• Strategic Planning

Performance

Management

•

• Change Management

PROFESSIONAL SUMMARY

Worked as a waitress for many bars and restaurants between leaving Army and working at Freightliner, also worked as a team driver delivering goods cross country but missed being home. I also worked as an owner of a cleaning company in San Antonio, worked at Kmart in their sporting goods department In San Antonio, moved to Alabama in 1986 worked at Flix And Foam as a waitress moved to Statesville in 1987 worked at a manufacturing plant in its plastics department became a team leader left in 1989 driving heavy Truck cross country then went to Freightliner in 1990 where I will retire in March of 2024 after 34 years of service in the material department.

WORK HISTORY

January 1990 - March 2024

Team Leader, Freightliner Trucks A Division Of Daimler Trucks USA, Cleveland, NC Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

•

Supervised team members to confirm compliance with set procedures and quality requirements.

•

Worked with team to identify areas of improvement and devised solutions based on findings.

•

• Built strong relationships with customers through positive attitude and attentive response. Established open and professional relationships with team members to achieve quick resolutions for various issues.

•

Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

•

• Mentored and guided employees to foster proper completion of assigned duties. Promoted high standerds through personal example to help each member understand expected behavious and standards.

•

• Held weekly team meetings to inform team members on company news and updates. Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

•

Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

•

Reviewed, implemented and updated company records related to team activities for future reference.

•

Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

•

Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

•

Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

•

Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

•

• Technical Expertise

• Relationship Building

• Team Building

Cross-functional

Collaboration

•

• Process Improvement

• Quality Assurance

• Effective Communication

• Team Motivation

• Problem Solving

• Active Listening

• Delegation Skills

• Time Management

• Project Planning

• Program Evaluation

• Project Restructuring

• Data Analysis

• Logistics Coordination

Improvement Plan

Knowledge

•

Idea Development and

Brainstorming

•

• Quantitative Skills

• Process Analysis

July 1982 - July 1985

76Y Supply Specialist, US Army

Managed conflict resolution among team members, fostering a positive and collaborative work environment.

•

Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.

•

• Coordinated resources effectively to meet project deadlines and achieve desired results. Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

•

• Optimized resource allocation to maximize overall team output while minimizing costs. Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

•

Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

•

Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.

•

Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

•

Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.

•

Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

•

• Evaluated staff performance and provided coaching to address inefficiencies. Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

•

Helped meet changing demands by recommending improvements to business systems or procedures.

•

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

•

• Evaluated customer needs and feedback to drive product and service improvements.

• Frequently inspected production area to verify proper equipment operation.

• Developed effective improvement plans in alignment with goals and specifications.

• Conducted regular reviews of operations and identified areas for improvement.

• Collected, arranged, and input information into database system.

• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Devised and implemented processes and procedures to streamline operations.

• Gathered, organized and input information into digital database.

• Maintained database systems to track and analyze operational data. Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

•

• Observed packing operations to verify conformance to specifications. Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.

•

Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.

•

• Analyzed equipment needs of Number units to procure required inventory and supplies. Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.

•

Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.

•

• Supervised handling of deliverables and contract closeouts.

• Signed off on existing contracts to verify completion of contractual deliverables. Supported all military and civilian customers through engagement, technical assistance and Type service.

•

Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.

•

Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.

•

November 1981 - May 1982

Certified Nursing Assistant, Berrien General Hospital, Berrien Springs, MI

• Managed non-expendable government-owned property in district.

• Boosted productivity by maintaining weapons and materials for Number team members.

• Improved operating efficiency of forward operating battle units. Managed staff of Number employees for oversight of procurement and supply management.

•

• Applied knowledge of Federal Acquisition Regulations to achieve divisional compliance. Assessed and updated procedures for compliance with Federal Acquisition Regulations, Branch regulations and existing policies.

•

Conducted regular audits of warehouse operations to ensure adherence to safety regulations and proper storage techniques.

•

• Packed, secured, labeled and applied postage to materials to prepare items for shipment. Verified orders by comparing names and quantity of items packaged with shipping documents.

•

• Sorted and delivered materials to different work areas and staff.

• Moved shipment materials to and from designated areas using lift and hand trucks.

• Utilized forklift or pallet truck to load, unload, transport and store goods.

• Processed required paperwork to expedite handling of shipped and received goods. Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

•

• Inspected incoming and outgoing shipments to identify discrepancies with records. Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

•

• Compared shipping orders and invoices against contents received to verify accuracy. Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

•

Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

•

Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

•

• Partnered with representatives from different carriers to arrange materials shipments. Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

•

Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

•

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

•

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

•

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

•

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

•

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

•

Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

•

• Oversaw and maintained patients' rooms, group living areas, and nurse stations. Supported ambulation and physical therapy needs by conducting planned exercise routines.

•

Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

•

• Assisted patients with daily living activities for enhanced comfort and wellbeing. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

•

Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

•

• Built rapport with patients and families, providing emotional support during difficult times. Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

•

Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

•

Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

•

Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

•

Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

•

Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

•

Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

•

Assisted nurses with wound care procedures ensuring proper healing processes took place.

•

Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.

•

Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

•

Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

•

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

•

• Documented patient information and care activities in electronic health record.

• Helped patients with self-feeding and assisted feeding, based on individual needs. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

•

• Facilitated personal hygiene management, feeding and ambulation. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

•

Responded to patient requests for supplies and personal comfort items such as extra blankets.

•

Helped patients complete range of motion exercises to prevent loss of function during care.

•

• Upheld infection control and prevention policies across different patient-facing areas. Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

•

• Transported patients between rooms and appointments or testing locations. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

•

• Followed directions of licensed nurses to administer medications and treatments. EDUCATION

June 1982

Diploma, General Studies

Eau Claire High School, Eau Claire, MI

• Honoree of [Honor Name]

• Awarded [Award Name]

• Relevant Coursework: [Subject] & [Subject]

• [Scholarship Name] Scholarship Recipient

• Honor Roll [Semester and Year]

• Ranked in Top [Number]% of class

• Extracurricular Activities: [Activity]

• [Honor's Society Name] Member

• Elected Captain of [Team]

• [Number] GPA

Contact this candidate