MALIA HAIRSTON Newport New, VA ***** (open to relocate)

ad3gcd@r.postjobfree.com 757-***-****

Malia Hairston LinkedIn

IT RECRUITER HELPDESK SPECIALIST

IT recruiter with 2 years of experience and Helpdesk Specialist with 1.5 years of experience. PROFESSIONAL SKILLS

Ability to adapt and overcome when faced with unexpected changes.

Strong interpersonal and communication skills developed through extensive candidate and customer interactions.

Exceptional organizational and time-management abilities to ensure project success and team productivity.

Adept at identifying and mitigating impediments to help teams achieve their goals.

In depth requirements gathering experience through meeting with program managers and government stakeholders to determine hiring needs.

Quick learner with a passion for continuous improvement and professional growth PROFESSIONAL EXPERIENCE

SUPER SYSTEMS INC.

IT Recruiter June

2022 – PRESENT

Working alongside DOD and DHS Program Managers to identify, comprehend, and efficiently staff requisitions for various DOD organizations.

Developing and strengthening recruiting strategies designed to identify qualified candidates through internet research, use of data bases, cold calling, referrals, networking, job fairs and other strategies to place professionals with various DOD contractors.

Fulfilling DOD and DHS positions requiring security clearances ranging from Public Trust to Top Secret/Sensitive Compartmentalized Information.

Playing a pivotal role in the transition of multimillion dollar contracts for various government entities to ensure candidate and client satisfaction.

Effectively and successfully screening and staffing various positions within DOD and DHS organizations, including but not limited to multiple Software Development, Systems Engineering, Electrical Technician, Network Engineering, Information System Security Officer, and System/Network Administrator.

Performing a variety of complex tasks for professional and administrative recruiting functions in support of identifying, interviewing, evaluating, and selecting qualified employees to effectively meet the organization's staffing requirements.

Collaborating with program managers and government stakeholders to create a backlog of priorities.

Evaluated candidate’s strengths compared to client’s requirements through phone screens, face to face interviews and resume reviews.

Negotiate wage rates and other terms and conditions of employment to gain commitment from candidates for current and future job requirements

Completing necessary pre-employment processes including reference, background and drug checks

Working alongside DOD and DHS Program Managers and Team Leads, developing effective recruiting strategies to identify and hire qualified candidates for government roles to fulfill critical mission objectives.

Developing strategies with Government hiring managers to identify and recruit qualified DOD personnel.

Assisting with identifying, screening, and referring applicants to Government hiring managers for consideration within the organization. Aerotek

TRICARE Claims Processer April 2021

– May 2022

Served as TRICARE liaison for TRICARE East Coast beneficiary population.

Independently performed variety of tasks concerned with customer service, administrative task, enrollment and disenrollment, portability, TRICARE education, and issue tracking.

Maintained confidentiality and ensure that Information meets the standards and requirement established by the Defense Health Agency (DHA) and partnering professional organizations (i.e., the Prime Contractor, International SOS (ISOS) and Wisconsin Physicians Service (WPS)

Experienced with DoD coding guidelines and familiarity with Military Health System coding conventions.

Knowledge of Medicare/Medicaid, HIPAA rules and regulations. Ibex Global

Helpdesk Specialist August

2020 – April 2021

Provided remote phone, email and chat troubleshooting support for application, iOS, macOS, network, and mobile device issues.

Diagnosed and resolved hardware, software, and networking issues, ensuring minimal disruption to user productivity.

Assisted in the setup, configuration, and maintenance of computer systems, printers, scanners, and mobile devices.

Handled customer requests (i.e., password resets), and recorded all information accurately in the CRM ticketing tool.

Supported and managed desktop operating systems with advanced understanding of core network components

Troubleshooted using Remote Desktop Services and VPN

Escalated to next tier technical support as necessary. EDUCATION

Virginia Peninsula Community Collage

Associates in Computer Science – In progress

Woodside High

High School Diploma

CompTIA Security+ (In progress)

CompTIA A+ (In progress)

CompTIA Network+ (In progress)

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