PROFESSIONAL PROFILE

As an experienced systems engineer in IT with a proven track record of success, I bring extensive expertise in designing, implementing, and managing complex IT infrastructure solutions. With over 10 years of experience in the field, I have developed a deep understanding of systems engineering principles, network architecture, virtualization, cloud computing, and security protocols. My strong analytical skills, attention to detail, and commitment to staying abreast of the latest industry trends and emerging technologies have earned me a reputation for delivering innovative and reliable solutions that align with business objectives. With a passion for continuous improvement and a customer-centric mindset, I am dedicated to delivering exceptional results and exceeding expectations.

CORE COMPETENCIES

Technical Summary: Operating Systems - Solaris, HPUX Unix, Red Hat Linux, Citrix, Windows Server and XP, 7 Professional, 8.1, 10

Desktop Hardware: Sun, HP, Dell, Database - Oracle, MSDBA, SQL

Applications: SharePoint, Video on Demand, 3G Data Transmission, Remedy, SAP-CRM, Netcool, BMC Patrol, MOM, Spiceworks, SysAid, Service Now ( SNOW ), Log me in, Join Me, Team viewer, Office 365, Bombgar, Skype, Zoom, Webex

Course work and/or certifications: Project Management, RF Safety, HP-UX Advanced Admin, Oracle Developer, SQL, MCSE, Dot NET, MSDBA, and Security.

EDUCATION

DeVry University, Online

Studies in Technical Management, (GPA: 3.24)

University of Phoenix, Atlanta, GA Dec 2011

Studies in Information Technology, (GPA: 3.43)

PROFESSIONAL EXPERIENCE

Dover DSS/RDS Systems Admin Feb 2017 – Present

HCL, Dover/Adecco /IHG

Administer and maintain the Dover DSS/RDS systems in the SSB (Smart Solutions Bar) environment, ensuring optimal system performance and availability.

Conduct regular system checks and tests, and implemented corrective actions to resolve issues and prevent downtime.

Maintain accurate documentation of system configurations, procedures, and processes, and kept abreast of emerging technologies and industry trends to stay current on best practices and potential system improvements.

Collaborate with cross-functional teams, including network engineers, application developers, and project managers, to design and implement integrated solutions that met business requirements and aligned with industry standards.

Install and configure hardware and software components, including servers, switches, routers, firewalls, and operating systems, according to industry best practices and security guidelines.

Administer Server Aug 2013 - Feb 2017

ACS

Administered and maintained servers in an enterprise environment, ensuring optimal performance, security, and availability.

Collaborated with cross-functional teams, including network engineers, application developers, and project managers, to design and implement integrated solutions that met business requirements and aligned with industry standards.

Installed, configured, and upgraded server hardware and software components, including operating systems, virtualization software, and backup and recovery tools.

Managed user accounts, access permissions, and security settings, and implemented measures to protect confidential data and prevent unauthorized access or data breaches.

Monitored server performance and capacity, conducted regular system checks and tests, and implemented corrective actions to resolve issues and prevent downtime.

CNOC Engineer Jan 2012 – Aug 2013

Mblox, Dunwoody

Worked closely with cross-functional teams, including network engineers, software developers, and customer support teams, to identify and resolve technical issues and improve system performance.

Monitored and maintained the health and performance of the Mblox messaging platform, ensuring 24/7 availability and reliability for customers. Managed customer onboarding and provisioning, managing IP addresses, and performing other network setup tasks.

Implemented and maintained monitoring tools, including Nagios, Cacti, and Splunk, to proactively identify and address system issues and provide real-time visibility into network health and performance.

TSG Support Center Analyst Jun 2012 – Dec 2012

Mckesson, Alpharetta

Provided first-level technical support to internal customers, including troubleshooting issues related to hardware, software, network connectivity, and mobile devices.

BH

Brian R. Heron

CONTACT

4504 Michael Jay St. Snellville, GA 30039

678-***-****

ad3gc8@r.postjobfree.com

SKILL HIGHLIGHTS

System architecture

Network design

Virtualization technology

Cloud computing

Database management

Security engineering

Performance tuning

Automation tools

Disaster recovery

Vendor management

Change management

Risk assessment

Compliance management

Scripting languages

Agile methodology

DevOps practices

Software development

Quality assurance

Data analysis

ITIL framework

Assisted with the deployment of hardware and software assets, including imaging computer, and configuring devices.

Escalated complex technical issues to appropriate teams and worked collaboratively to identify and implement solutions.

Managed user accounts and access permissions, and ensured compliance with company policies and security standards.

Participated in on-call rotation and provided after-hours technical support as needed to ensure 24/7 availability of critical systems.

Utilized remote support tools, including Bomgar and Remote Desktop, to remotely diagnose and resolve technical issues.

Sales associate/ area Manager 2011 - 2012

DSC, Direct Sales Connection Commissioned

Conducted sales presentations and product demonstrations to potential customers, explained product features, and pricing.

Conducted field visits and ride-alongs with sales associates to provide coaching and support, and identify areas for improvement.

Developed and implemented sales strategies and tactics to achieve revenue and profit goals, and monitored market trends and competitor activity to identify opportunities and threats.

Developed and maintained relationships with customers, including providing ongoing support and addressing any issues or concerns.

Collaborated with cross-functional teams, including marketing, operations, and customer service, to ensure effective communication and alignment on sales goals and initiatives.

Alpharetta GA, NOC and CSR Sep 2010 – Mar 2011

Ericsson/Tandberg Television

Monitored and maintained the health and performance of Ericsson/Tandberg Television's video delivery platform, ensuring 24/7 availability and reliability for customers.

Utilized remote support tools, including Bomgar and Remote Desktop, to remotely diagnose and resolve technical issues.

Escalated complex technical issues to appropriate teams and worked collaboratively to identify and implement solutions.

Documented customer issues and resolutions in the ticketing system, and ensured accurate and timely updates to tickets to maintain.

Worked closely with cross-functional teams, including network engineers, software developers, and customer support teams, to identify and resolve technical issues and improve system performance.

Provided technical support to customers, including troubleshooting issues related to video delivery, and API integrations.

3G Data Translation Engineer Feb 2010 – Apr 2010

AT&T, Atlanta GA,

Worked as part of the Radio Network Engineering team responsible for the design, and maintenance of AT&T's 3G wireless network.

Utilized Ericsson TEMS Investigation and Actix Analyzer software to analyze and optimize network performance, including monitoring key performance indicators and identifying network issues and areas for improvement.

Translated 3G network data using programming languages such as Perl and AWK to extract and manipulate data from large data sets, and created custom scripts to automate data analysis and reporting.

Analyzed and interpreted network data to identify trends, anomalies, and opportunities for network optimization and improvement.

Application Support Specialist Sep 2004 – May 2009

Cox Communications, Atlanta GA

Provided technical support for enterprise applications used by Cox Communications' customer care and billing departments, including Oracle Customer Care and Billing (CC&B), Salesforce, and various web applications.

Utilized remote support tools, including Bomgar and Remote Desktop, to remotely diagnose and resolve technical issues.

Escalated complex technical issues to appropriate teams and worked collaboratively to identify and implement solutions.

Managed user accounts and access permissions, and ensured compliance with company policies and security standards.

Field Engineer and Trainer Mar 2004 – Sep 2004

FATS, Alpharetta GA

Installed and configured firearms training systems at customer sites, including government and military installations, law enforcement agencies, and commercial shooting ranges.

Conducted on-site training for system administrators and end users on system operation, maintenance, and troubleshooting.

Provided remote technical support to customers, including diagnosing and resolving technical issues via phone and email.

Worked collaboratively with cross-functional teams, including sales, engineering, and customer support, to ensure customer satisfaction and successful project completion.

Conducted site surveys and prepared detailed reports and proposals for equipment and installation services.

Operations Technician Sep 1999 – Sep 2003

Crown Castle, Alpharetta GA

Monitored and maintained Crown Castle's fiber optic network, including troubleshooting and resolving network issues, performing preventative maintenance, and conducting routine network testing.

Maintained accurate records of network outages, equipment performance, and preventative maintenance activities.

Collaborated with internal and external teams, including network engineers, contractors, and vendors, to ensure effective network operations and maintenance.

Conducted site surveys and prepared detailed reports and proposals for network equipment and installations.

Texas Support Technician Aug 1995 – Aug 1999

U.S. Navy, Active Duty, Norfolk, Virginia and San Antonio

Provided technical support for various computer systems and peripherals, including desktops, laptops, printers, and scanners.

Installed and configured software applications and operating systems, and ensured compatibility with existing hardware and software.

Conducted user training and provided technical guidance to ensure proper system usage and maintenance.

Maintained compliance with information security policies and procedures, and ensured appropriate access controls and safeguards were in place. Participated in various projects and initiatives to improve system performance and user experience.

REFERENCES

Available upon request

Contact this candidate