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Data Entry Customer Service

Location:
Houston, TX
Posted:
February 07, 2024

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Resume:

Career Summary:

Ability to speak, read and write fluently in English and Spanish. Outstanding customer service, communication, and interpersonal skills both internally and externally. Ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner. Proven track record of mastering various forms of technology and software quickly and accurately. Extremely dedicated, punctual, organized and team-oriented member that adds value to the team and organization.

Professional Experience:

Starcon Construction, Kingsport TN (Turnaround) Sept 2023 – Oct 2023

Material Coordinator:

Manage receiving operations and proper storage of incoming materials.

Devised and implemented efficient processes for production tracking and inventory control.

Develop and maintained automated tracking systems, hard copy files and records to enhance office workflow.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Gained extensive knowledge in data entry, analysis and reporting.

Contech Control Services, Pasadena Tx May 2023 – Aug 2023

Data Clerk:

Sorted documents and maintained organized filing process.

Organized, sorted, and checked input data against original documents.

Complete data entry tasks with accuracy and efficiency.

Scanned documents and saved in database to keep records of essential organizational information.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Resolved discrepancies in data entry activities to accurate complete jobs.

Developed and maintained databases to store customer information.

Communicate with supervisor and colleagues to process data quickly and resolve discrepancies.

Created spreadsheets for more efficient recordkeeping.

Preserved customer confidence and protected operations by keeping information confidential.

Used computer software to store and retrieved data.

Built and maintained tracking databases for variety of measuring aspects.

Updated and maintained customer information, documents, and records.

Clough USA, Pasadena Tx Mar 2022 – Aug 2023

Timekeeper:

Researched and resolved time discrepancies. Verified timekeeping records and handled any discrepancies with employees.

Managed payroll data entry and processing for 1,000+ employees to comply with predetermined company guidelines.

Checked accrued hours against listed hours for leave time.

Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Maintained employee privacy and protected payroll operations by keeping all information confidential.

Responded to employee questions and requests for information in timely and knowledgeable fashion.

Processed new hire paperwork and documents. Maintained payroll information by calculating, collecting, and entering data.

Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

Manage daily exception and attendance reports from E7 and Kronos payroll systems.

Assisted employees and staff with their Log in, Time off request.

Attached Per-diem to employees profile, checking and confirming

E2o LLC, Pasadena Tx Sept 2021 – Feb 2022

Administrative Clerk:

Assisted Superintendents with entering time for Pipe and Iron under proper task codes.

Entered Material Requisitions for Pipe and Iron. Managed and monitored material inventories. Communicated with each Foreman/General Foreman as to what they needed for material week ahead. Making sure to check every material was off list to keep track. Flexible as to what client needed and expected to reach projects goal.

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.

Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks. Input data and processed system change to generate accurate reports.

Primoris Services Corp, Houston Tx Sep 2019 – Apr 2020

Timekeeper:

Verified timekeeping records and handled any discrepancies with employees.

Maintained employee privacy and protected payroll operations by keeping all information confidential.

Updated employee files with new details such as changes in address or salary levels.

Processed new hire paperwork and documents. Maintained payroll information by calculating, collecting, and entering data.

Maintained employee confidence and protected payroll operations by keeping information confidential.

Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

Managed and updated employee benefits information.

Assisted with recruitment and onboarding of new employees.

Generated reports to track employee time and attendance.

Processed timecards and payroll data for team of employees.

Tracked employee vacation, sick and personal time. Responded to employee questions and requests for information in timely and knowledgeable fashion.

Turner Industries, Pasadena Tx Feb 2019 – May 2019

Field Assistant

Purchased and maintained office supplies. Supported staff on special assignments and ad hoc projects.

Reviewed files, records and other documents to obtain information to respond to requests.

Monitored and tracked budgets and expenses. Processed incoming and outgoing mail and packages according to established procedures. Assisted with onboarding of new employees.

Coordinated and scheduled meetings and appointments.

Input data into spreadsheets and databases. Compiled and analyzed data to produce report.

Related Training & Certifications:

Microsoft Office Suite

Adobe

UKG

Kronos

Excel

Osha 10

Osha 30

TWIC Card



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