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Loan Processor Customer Service

Location:
Kansas City, MO
Salary:
60000,, but always negotiable
Posted:
February 07, 2024

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Resume:

**** ** ***** **.• GRAIN VALLEY, MO • *****

816-***-**** • ad3gbf@r.postjobfree.com

Brooke N. Rodgers

OBJECTIVE-

Obtain a meaningful and challenging position where I can maximize my organizational skills, extensive computer knowledge which consists of Encompass, Microsoft Word, Powerpoint, Office and Works as well as my extensive training experience and customer service satisfaction. EMPLOYMENT:

01/2016-01/2017 First Mortgage Solutions Kansas City, MO Sr. Mortgage Loan Processor

Worked as a Sr. Loan Processor diligently working with all parties from LO Assistants, Title Companies, Appraisers and borrowers to complete files from origination through Post-Closing/Funding. Very knowledgeable of Conventional, FHA, VA, USDA, MHDC, Jumbo Loans, Condominiums, Construction loans etc. and the lender requirements it takes for submission to various lenders. Review 1003’s and all necessary supporting documentation to be able to accurately submit files to the Underwriters. Knowledgeable of various AUS systems as DU and LP and the program qualifications that go along with those underwriting systems. Very proficient with Encompass for over 5 years and the ability to hold and maintain a large pipeline. 04/2014-01/2016 New American Funding/dba Broker Solutions Inc . Tustin, CA Sr. Mortgage Loan Processor

Processed for the #11th mortgage company in the nation as well as a top 100 company to work for. Primary responsibilities are customer service, data entry, ordering of services to complete files, reviewing income and assets as well as obtaining additional documentation to meet FNMA, FMAC guidelines. Works well with underwrites, loan officers, borrowers, compliance, secondary and all 3rd parties to accurately close files in a timely fashion . Knowledgeable of USDA and MHDC Bond Loans as well. Balanced final HUD’s with title closers and coordinated closings. Trained newly hired Processors and Processing Assistants. 04/2013-03/2014 Union Home Mortgage Corp. Lee’s Summit, MO Mortgage Loan Processor

Experienced and highly detail oriented professional loan processor for both conventional and government loans conforming to investor guidelines. Assisted multiple loan officers by providing efficient and accurate processing of mortgage loans from application to final approval, coordinating with title companies, underwriters, closers and anyone else in the process of completing loans in an on-time and scheduled manner. Responsible for accurately reviewing and ordering all credit docs as well as any payoffs, title, home owner’s insurance, appraisals, verifications of employment and any other documentation necessary for proper underwriting guidelines. Ability to multi-task, handle a high volume pipeline, prioritize effectively and good communication to all throughout the entire process of the loan. Self-motivated with an ability to work well independently as well as team skills for success. Superior knowledge of Encompass with the quick ability to learn other software programs.

06/2011-04/2013 US Bank Home Mortgage Overland Park, KS Closing Coordinator/Loan Processor

Mortgage industry professional with loan processing experience and a comprehensive knowledge of conventional as well as government loans. Provide support to loan officers and underwriters by ensuring the timely and accurate processing of files. Review and verify borrower’s income, credit, appraisals, title work, HOI and various other data to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending program requirements.

01/2010-06/2011 Bank Midwest Kansas City, MO

Image Transaction Balancer

Worked at Bank Midwest managing and balancing approximately 20 branches from all over the United States. Responsible for receiving all scanned image transactions from each bank location which consists of loans, checking and savings accounts. Balancing each branch and emailing necessary bank employees to get corrections scanned in each run file to balance and close bank nightly. Very proficient in 10-key and data entry.

11/2009-02/2010 Kansas City Staffing Overland Park, KS Receptionist/Admin. Assistant

Worked temporarily for various companies including a mortgage company, law office, as well as construction companies varying from receptionist to administrative assistant as well as performing clerical duties. 08/2008-05/2009 Patriot’s Bank Lee’s Summit, MO

Teller

Processed customer deposits, withdrawals and loan payments. Worked closely with customers on a daily basis, meeting their banking needs. Knowledgeable of Core, Comtel, Image Now and Savings Bond Pro. Maintained and balanced cash drawer, vault, ATM and coin machine. Able to type 55 WPM and efficient with a proof machine. Also, opened and secured financial institution daily.

04/2008-08/2008 Hy-Vee Leawood, KS

Pharmacy Technician

Assisted Pharmacists by preparing and filling prescriptions. Retrieve, count, pour, and if necessary, mix required medications for prescriptions. Prepare, print and affix labels to containers. Knowledgeable of medications and pharmaceuticals. Entered prescriptions, patient information and insurance data into the computer system. Operated cash register to accept payments from customers and performed clerical duties. Completed various courses and online training. 11/2007-03/2008 Robert’s Chiropractic & Acupuncture Overland Park, KS Front Desk Receptionist

Checked patients in and out. Coordinated and filed patient charts and x-rays. Scheduled appointments and verified patient eligibility and benefits with insurance companies. Answered phones for large call volume office, filed, faxed, and balanced charge entries and payments. Ordered supplies and tracked inventory. Attended Integrity Management seminars and set up spinal screenings.

08/2006-05/2007 Nations Lending Services Prairie Village, KS Loan Post-Closer

Verified all loan documents were accurate and complete. Contacted borrowers, lenders and notaries to complete in a timely manner. Organized documents then scanned and attached to computer software. Made sure the vesting, loan amount, legal description and addresses were correct on the mortgage. Finally, sent the mortgage on to be recorded with the county. Faxed, scanned, answered phones, attached documents from and e-mail based fax server, used FedEx and scanner.

06/2005-6/2006 SunTrust Financial Lee’s Summit, MO Mortgage Loan Processor

Completed loans from start to finish working closely with the loan officers. Obtained information from potential borrowers to run credit reports. Ordered appraisals, payoffs, verification of mortgage/rent and verification of employment. Completed all necessary documentation needed such a the 1003, 1008, HUD and TIL for loan completion. Contacted local title companies to meet with borrowers to sign all documents to close the loan. Performed daily clerical and receptionist tasks as well. EDUCATION

2000-2004 Lee’s Summit North High School Lee’s Summit, MO Graduated in May of 2004 with a diploma.

Attended UMKC in the fall of 2004 for Pre-Pharmacy.



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