Amanda D. Parks

**** ***** ****

Tunnel Hill, GA 30755

423-***-****

Objective

Experienced individual looking to move into a position that will allow for growth professionally and personally.

Work Experience

T-Mobile

Business Expert

December 2022 - November 2023 (Official Lay-off Date)

Delivering customer service with the highest degree of courtesy and professionalism while building outstanding relationships with customers.

Providing information and resolutions in regards to activation, service, products, complaints and billing.

Utilize tools to communicate with customers from start to finish to deliver exceptional service.

Monitor systems, read reports, stay current with the latest technologies and products

offer alternate solutions when necessary with the objective to retain the customer

Meet and exceed departmental productivity and quality standards while exuding a positive and cooperative demeanor with customers and co-workers

MedSRV

Customer Service Rep

April 2022 - December 2022

Inbound call handling

File billing disputes

Send for coding reviews as necessary

Process payments

Adding and verifying insurance eligibility

Staying HIPAA compliant and maintaining patient information

Shaw Industries

Supply Chain Solutions Order Fulfillment Specialist January 2021 - March 2022

Fill back-orders with available inventory if possible

Work reports that help ensure stock is moving

Respond to email requests from internal groups ie, Hard Surface Help, Category Management, Territory Managers and DVP’s.

Process Exceptions daily for Re-promises, missed ship dates, and missed delivery dates

Hard Surface Replenishment Inventory Specialist

August 2015 - January 2020

Main function in the role is to analyze Regional Hard Surfaces stocking plans so that the proper products are supplied to the RDCs

Execute plans for Hard Surface finished goods inventory levels for each RDC

Review all RDC inventory plans at the SKU level and maintain the inventories at the required service levels over the lead time horizons

Utilize Shaw OnlineLive to place transfer orders, maintain appropriate inventory level, and monitor transfer orders

Communicate with the RDC warehouses with regards to inventories and transfer orders

Maintain close communication with the Hard Surface Planners

View products which are below safety stock to determine if stock can be transferred, view back-orders and transfer product if needed (Work Suspensions)

Manually replenish Elkhart directly from the Vendor instead of an RDC

Key requisitions when needed

Customer Specialist- Home Centers

March 2011 - August 2015

Order entry along with maintenance and inquiry for Home Centers

Communicate available to ship dates

Maintain maintenance of order based on customer needs/wants

Reserve stock for Home Depot and Lowe's

Maintain a daily log of orders

Administrative duties including maintaining spreadsheets and multiple email accounts

Attend group training meetings

Ability to understand procedures involved in pricing, customer finance, manufacturing, distribution, and after-sales service.

Customer Specialist- Shaw Living

December 2009 - March 2011

Order entry along with maintenance and inquiry for Home Centers area rugs and Shaw Living area rugs

Maintain maintenance of order based on customer needs/wants

Training of new employees

Maintain Daily log of orders

Ability to understand procedures involved in pricing, customer finance, manufacturing, distribution, and after sales service

Textile Printing Company

November 1999 - July 2005

Bindery Coordinator

Feed, pack and inspect product coming off the machine

Pack first boxes of the new product to get label specs and print labels for the number of boxes needed based on the job, make copies of job tickets and spec sheets

Train new employees

Manage Bindery floor by managing the workload for the shift

Fill in where needed when help was needed or was short-handed on the shift

Education

High School

Ridgeland High School 1997

Certificate

Northwestern Technical College 2004

Certified Child Development Associate (CDA)

Computer Experience

Google (mail, docs, sheets, sites, forms)

Excel

Word

SOLL

MS Work & Word

Passport

G-Link & Vista

People Soft

On Base

Wherenet

Customer Master

HSRP/MIMI/Supply Chain Solutions

EPIC

Athena

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