Customer Service Representative
Resume:
Melinice Johnson-Brown
Kansas City, MO *****
***************@*****.***
Preferably REMOTE
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Full Time Private Home Health Aide
Patricia Johnson Integrity Home Health - Kansas City, MO June 2018 to Present
Assist my mother in all daily living necessities such as bathing, toileting, dressing, shopping, cooking, cleaning, and travel assistance to and from doctor's appointments. Payment Solutions Specialist
Bread Financial - Kansas City, MO
November 2022 to February 2023
Daily I meet quota on outbound calls collecting payments scheduling payments or post-dating payments for several different credit card or store card customers Customer Service Representative
Full Potential Solutions - Kansas City, MO
October 2021 to January 2022
• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel Customer Service Representative
Lincare - Kansas City, MO
May 2021 to September 2021
• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel Remote Customer Service Specialist
Synchrony Finanical - Merriam, KS
January 2021 to April 2021
Receive inbound calls to assist customers with billing, application processes, general account questions. Emergency Dispatch Operator
Tyco intergrated security and Johnson controls - Kansas City, MO January 2018 to September 2018
Dispatch Alarms to appropriate emergency team
Customer Service Representative
Ascensus College Savings - Kansas City, MO
June 2016 to December 2017
Accountable for providing high quality service to 529 plan advisors and investors via phone. Following procedures, this position provides client service to our 529 plans by handling requests from financial advisors, broker/dealers, and account owners seeking information or executing requests on specific accounts, product or plan information, and policies and procedures. Responsible for researching and resolving complex issues in a timely manner to completion. Medical Office Administrator
TENNEY PEDIATRICS & ADOLESCENT
September 2013 to December 2014
Completed 5 week externship non paid training
• Responsible for obtaining demographic and insurance information and entered it into the system
• Responsible for answering and directing calls
• Responsible for posting payments and debts to patient accounts
• Verify insurance coverage and plans
• Documenting information into electronic chart
• Greeting, screening, scheduling, and directing patients throughout the office
• Verifying insurance coverage with patients via internet and phone
• Answering and screening telephone calls, taking messages, providing information, checking voice- mails, and sending out mail/faxes
• Calling patients to remind them of upcoming appointments
• Obtaining medical records from referring physicians
• Microsoft Office including Outlook, Word, Excel
• Ability to learn multiple business computer software applications.
• Organization/multi-tasking
Resource Manager
COMMUNITY PRAISE CAREER CENTER
October 2011 to September 2013
Completed Intake assessments for new clients
• Responsible for orientating clients on the center's services
• Assisted clients in developing their resumes and preparing them for job interviews
• Organized and facilitated career classes in conjunction with the Housing Authority to help their clients Office Assistant
LUV DOES MATTER DAY CARE
August 2010 to October 2011
Used my analytically and organizational skills to form a filing system
• Developed daily child care lesson plans including physical and learning growth activities
• Excelled in greeting guests, typing letters and reports, filing, managing supplies, routing phone calls Residential Care Technician
PREFERRED FAMILY HEALTH CARE
February 2006 to August 2006
Prepared daily behavioral and incident reports efficiently
• Organized and prepared daily group activities for residents
• Assured the well-being and safety of adolescents in facility were met to company standards and guidelines
Education
Associates of Applied Science in Accounting
CONCORDE CAREER COLLEGE - Kansas City, MO
November 2013
WRIGHT CAREER COLLEGE - Overland Park, KS
August 2007 to April 2010
Skills
• Microsoft Excel
• Scheduling
• Quickbooks
• Dispatch
• Typing
• Inventory
• Communications
• Microsoft Office
• Excel
• Intake Experience
• Insurance Verification
• Medical Office Experience SKILLS
• A/R
• Posting
• Verify Insurance
• OSHA Standards
• Medicare/Medicaid
• HCPCS
• Electronic Health Records
• CMS 1500 forms
• Customer Service
• Claims Submission
• Set up Patient accounts
• ICD9/ CPT Coding
• Microsoft word/Excel/PowerPoint
• Ten Key 800 k/p/m
• Microsoft Outlook
• HIPAA Training
• Keyboarding 40 wpm
• Collections
• Front Office Procedures
• Ethics/Medical Standards
• Amazing Charts
• Computer literacy
• Pharmacy technician experience
• Accounts Receivable
• Medical Records
• ICD-10
• Home Care
• Medical Billing
• EMR Systems
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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