Customer Service Representative
Resume:
Rochelle Richardson
Yazoo City, Ms 39194
ad3g92@r.postjobfree.com
Skills
● File/Scan/Copy ● Inbound Phone Calls
● Data EntryData Analysis ● Medical Terminology
● Financial Management ● Medical Filing
● Budgeting ● Calendar Management
● Project Management ● Microsoft Office: Word, Excel
● Employee Training
● Customer Service
Experience
Rev Claims
02/2019-Current
Claims Representative
● Investigates claims for patients that has been hurt in an automobile accidents or businesses in
which their policies and others involved pay depending on @ fault cases.
● Apply liens and Bill's to approiate adjusters.
Verizon Wireless 9/2016 – 1/2019
Supervisor
● Planned, organized and monitored resources to ensure efficient use of labor, equipment and
materials
● Trained and led talented teams to surpass objectives
● Checked job sites for accuracy, quality and to ensure that specifications for the project were met
● Introduced team contests and goals to enhance productivity and morale
● Kept accurate and detailed records of personnel progress and productivity
● Oversaw loading and unloading of packages in the warehouse
● Marked-down clearance items and relocated merchandise to proper store areas
● Interviewed, hired and trained employees on new procedures and requirements
Xerox Corporation 5/2014 – 9/2016
Customer Service Representative
● Processed 285 Daily invoices and billed renewed invoices to clients.
● Received and managed 100 phone calls per day to answer clients' questions, solve problems,
inform customers on product launches and direct calls to appropriate departments
● Assisted customers by listening and finding solutions to problems and by making
recommendations based on extensive product knowledge
● Developed reputation as an efficient service provider with high levels of accuracy
Saks Fifth Avenue Inc. 6/2011 – 10/2014
Customer Service Representative
● Answered product questions with up-to-date knowledge of sales and store promotions
● Answered customer questions and offered details about products and services while efficiently
processing orders and managing account details
● Managed any unresolved customer issues
● Learned, referenced and applied product knowledge information
● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Magnolia Hospice 8/2012 – 9/2014
Marketing Director
● Planned and executed traditional marketing campaigns
● Collaborated with customers to develop project scopes and managed ongoing milestones
● Implemented marketing strategies which resulted in 85% growth of customer base
● Created innovative strategies to drive customer engagement
● Cultivated and upheld strong professional relationships with vendors, negotiated contracts and
monitored performance
● Developed and implemented marketing and communications plans for Magnolia Hospice
Yazoo County Board of Supervisors 2010 – 2011
Yazoo County Justice Court Deputy Clerk
● Entered data into the system
● Provided customer service
● Processed affidavits and tickets
● Processed suspension notices
Health Care Financial 2008 – 2010
Medical Account Representative
● Processed accounts for multi medical organizations
● Entered data to company system
● 10-key input
● Uploaded accounts
● Worked with in-bound and out-bound cell systems
United Medical Recovery 2007 – 2008
Collector
● Increased collection payments for company
● Performed in-bound and out-bound calls on dialer
● Typed customer letters and Attorney LOP
Cash Tyme 2005 – 2006
Manager
● Supervised daily office business
● Reviewed and approved payroll loans
● Collections, book-keeping, monthly audits
Saks, Inc 1999 – 2005
Customer Service Representative
● Data entry
● Collections
● In-bound/out-bound calls on system (150-200 daily)
BankPlus 1996 – 1999
Teller
● Data entry
● Check & balances
● Customer service
Education
Holmes Community College
Nursing
YAZOO CITY HIGH SCHOOL
Graduated 1995
NATIONAL INSTITUTE OF ADJUSTING
ALL LINES ADJUSTER LICENSE
SEPT. 2022- May 2024
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