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Customer Service Business Development

Location:
Palm Springs, CA
Salary:
30 hourly
Posted:
February 08, 2024

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Resume:

ROBERT MURRAY

Palm Springs, CA ***** 760-***-**** ad3g8o@r.postjobfree.com www.linkedin.com/in/robert-murray-bba51048/ PROFILE

Dynamic, results-driven, and highly accomplished Sales Professional with consistent success selling high-end products to a wide range of clientele. Proven track record of consistently generating increased revenue by educating clients on products, establishing new accounts, and expanding client base. Articulate and persuasive with exceptional interpersonal skills, able to find product solutions that meet customer needs while providing a best-in-class experience. Sales Management Inventory/Stocking Visual Merchandising Product Knowledge Market Penetration Revenue Growth Relationship Building Trend Analysis Team Collaboration Tradeshow Participation Showroom Management Partner/Vendor Relations Strategic Sales Planning Business Development EXPERIENCE

PIRCH Rancho Mirage, CA 2019 - Current

Sales Advisor

● Build targeted product solutions to meet clients’ unique needs, including Miele kitchens, sub-zero freezers, and high-end bathroom fixtures with an average of $1.8M in annual sales and sustained YoY growth.

● Draft client proposals and develop an effective follow-up communications strategy to ensure high conversion rates as well as secure referrals and repeat business.

● Build a book of business with $150k monthly revenue by fostering strong rapport with designers, contractors, architects, and builders; network at local chamber of commerce and real estate events and council meetings. Orox Leather, Portland, OR 2017 - 2018

Showroom Manager

● Managed the boutique store, including visual merchandising, forecasting trends, and inventory management.

● Consistently increased daily sales, growing the business by implementing a client follow-up strategy, setting customer service standards, and effectively training 4 sales associates on building rapport with clients.

● Provided insight and strategic recommendations to management and executive council on store performance, opportunities for development, and budgeting.

● Built and facilitated product knowledge training for outside vendors and partners. Made Here PDX Portland, OR 2016 - 2017

Sales Associate

● Achieved top sales producer month over month, exemplifying outstanding customer service to local and international clients.

● Provided strategic recommendations on merchandising and product placement to maximize effectiveness. NBC-Universal Portland, OR 2011 - 2015

TNT Networks Portland, OR 2009 - 2013

Production Assistant/Costumer

● Assisted production of several television programs across multiple seasons, including “Grimm” and “Leverage”.

● Partnered with designer on purchases and managed the reconciliation of expenses, timesheets, and petty cash.

● Organized daily set-up of clothing preparation before filming and maintained wardrobe continuity. Mario's Portland, OR 2008 - 2011

Sales Coordinator/Clientele Specialist

● Led clientele development for the high-end clothing store selling Gucci, Luciano Barbera, Prada, and Dior merchandise, including trunk shows, special events, and fundraisers.

● Oversaw merchandising and display visuals to elevate the store and maximize sales. Donald J. Pliner New York, NY 2006 - 2007

Director of Sales, NE Region, Handbag Division

● Sold to 150 department stores from New Jersey to Maine, managing two handbag lines from Italy and China.

● Set up and maintained New York Showroom for clients, including managing merchandising displays, purchasing, and custom orders based on trends and customer needs.

● Oversaw 6 major annual shows and events, networking with buyers, merchandisers, and designers. Prada USA New York, NY 2001 - 2006

Store Manager, Menswear

● Promoted from Sales Associate to Supervisor, then Store Manager, managing a staff of 6.

● Top producer for 5 years, generating $1.3 million+ in annual sales at flagship store and other NYC locations.

● Built and sustained a loyal customer base comprising of celebrities, media wardrobe, and department stylists.

● Utilized keen fashion awareness to drive forecasts and strategies, making critical design and inventory decisions. Barneys New York New York, NY 1999 - 2001

Sales Associate

● Exceeded all sales goals across multiple departments, including Men’s Designer Sportswear and Women’s Salon Shoes, achieving more than $1.25 million in annual sales.

● Attended intensive sales and merchandising clinics to maintain product expertise. EDUCATION

Bachelor of Business Administration, University of North Carolina at Wilmington Graphic Design Courses, Corcoran School of Art & Pacific Northwest College of Art



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