Security Clearance It Support
Resume:
Jasmine Diggs-Johnson
Security Clearance
Hampton, Va 23663
*************@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand experience while ensuring company growth.
Skills
Planning & Organizing
Active Listening
Verbal and Written
Communication
Detail-Oriented
Problem Solving
Critical Thinking
IT Support
LAN/WAN
VMWare
Microsoft Windows Server
Microsoft Office 365 Suites
Windows 10 and 11
workstations
Network Administration
Equipment Troubleshooting
NIST 800-171 compliance
proficiency
Active Directory
Data Management
Customer Service
Network Security
Information Security
TCP 3-way/4-way Handshake
IPV6
IPV4
TCP-IP
UDP
VPN
AWS
Jasmine Diggs-Johnson
Security Clearance
Hampton, Va 23663
*************@*****.***
Experience
SAIC International
Tier I Service Desk Technician
April 2023 - Current
Norfolk, Virginia
● Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
● Assists end-users/customers in resolving their IT issues accurately and promptly
● Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
● Interacts with the end-user to resolve the user's technical issues
● Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own
● Troubleshoot network connectivity issues, working with remote employees on a corporate network
● Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
● May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
● Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
● Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs
● Support department-wide operations by supporting the creation, editing, and maintenance of IT documents
● Provides guidance for new employees shadowing and assists with procedural diagnosis to fix end-user issues.
● Obtained DOD Security Clearance
Jasmine Diggs-Johnson
Security Clearance
Hampton, Va 23663
*************@*****.***
Education and Training
Old Dominion University
M.S. Cyber Security
August 2020 - December 2021
Courses:
Mobile Wireless Security, Leadership
Management, Adv Cyber Tech &
Ops, Adv Ethical Hacking/Penetration
Testing, Information Assurance,
Networked Systems Security
B.S. Criminal Justice
August 2015 - May 2019
Courses:
Digital Forensics, Criminology Theory,
Computers in Society, Info Literacy
Thomas Nelson Community College
Non-Degree CompTIA A+
August 2022 - December 2022
Hampton, Virginia
License/Certification
DOD Security Clearance
Issued June 2023
CompTia A+ Certification
Active October 14, 2023
ID: COMP001022181847
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