Melissa Carter

**** **** ******

El Paso, Texas *9924

859-***-****

Professional Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant/Quality Control/Inventory Control/Customer service/Medicare and Medicade Insurance positions. Ready to help team achieve company goals.

Skills

Accounting

Accountancy

Adding Machine

Billing

Calculator

Cashier

Customer Service

Data Entry

Expense Reporting

Fax

File Management

Filing

Financial

Flash

Hard Drives

HIPPA Training

Hiring

Head Set

Information Security

Inventory management

Inventory Control

Math

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Personnel

Photocopier

Printers

Real Estate

Recruiting

Retail

Sales

Scanners

Servers

Tax Planning

Telephone Communication

Typing

USB

Rental Properties

Quality Assurance

Workflow Optimization

Work history

Material Control Administrative Assistant

Toytota Tsusho America

Georgetown Kentucky

1/2015-10/2021

Perform a variety of administrative and clerical duties.

Files, schedules, copies, proofreads, and prepare reports along with other basic administrative functions.

Sorts and responds to correspondence by phone, fax, mail, electronically and or in person.

Answer phone calls and or receives visitors and refers to appropriate person or takes messages.

Inputs data in databases, spreadsheets, logs, ect.

Prepared basic analyses of data.

Maintained any shipping and receiving paperwork and related entries.

Monitors and controls inventory levels and data material, reconcile, verify FIFO, etc.

Responsible for calculating sales prices and generating sales invoices & Pos.

Responsible for AP/AR, expense reports department staff, entry into financial system and other basic accounting functions for the department.

Coordinated with various departments internally and externally.

Provided basic customer service to internal and external customers and resolve problems.

Plans and organized office events along with other staff needs.

Ordered all supplies for office for the steel division.

Responsible for doing ISO audits inside steel division and also traveled around states and did inventory and making sure they could pass our ISO audits.

Was responsible with setting up meetings and arranging catering for each meeting.

Perform a variety of administrative and clerical duties.

Files, schedules, copies, proofreads, and prepare reports along with other basic administrative functions.

Sorts and responds to correspondence by phone, fax, mail, electronically and or in person.

Answer phone calls and or receives visitors and refers to appropriate person or takes messages input data in data base.

Prepared basic analyses of data.

Maintained any shipping and receiving paperwork and related entries

Monitors and controls inventory levels and data material, reconcile, verify FIFO, etc

Responsible for calculating sales prices and generating sales invoices & Pos

Responsible for AP/AR, expense reports department staff, entry into financial system and other basic accounting functions for the department

Coordinated with various departments internally and externally

Provided basic customer service to internal and external customers and resolve problems

Plans and organized office events along with other staff needs

Ordered all supplies for office for the steel division.

Responsible for doing ISO audits inside steel division and also traveled around states and did inventory and making sure they could pass our ISO audits.

Was responsible with setting up meetings and arranging catering for each meeting.

Scheduled office meetings and client appointments for staff teams.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Processed customer orders accurately and within agreed timeframes to meet service standards.

Assisted development and implementation of new administrative procedures.

Created and maintained databases to track and record customer data.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Managed department budgets and generated financial reports for management review.

Developed strategies to streamline and improve office procedures.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Drafted correspondence and other documents for CEO and department heads in company's voice.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Performed research to collect and record industry data.

Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Liaised between clients and vendors and maintained effective lines of communication.

Transcribed and organized information to assist in preparing speeches and presentations.

Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Volunteered to help with special projects of varying degrees of complexity.

Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Assisted coworkers and staff members with special tasks on daily basis.

Managed filing system, entered data and completed other clerical tasks.

Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Accounts Payable/Freight Clerk

Leggett and Platt

11/2012-12/2014

Processed invoices, Payout freight bills, Keep Log of freight bills that needed to be paid out threw excel

Monthly Audits, Weekly Payouts, File and sort out billing that’s been paid and ready to be paid

Approve shipments on a daily bases

Research threw the web and threw our customer service department

Coding and then the correct billing that the codes go to

Credit back accounts that was over charged for the wrong shipment

Friday do a full payout report threw excel and make a report showing the wrong accounts correcting the billing accounts

Keep detailed records of in and out and return shipments

Keeping in contact with our Vice President of all reports

And keeping with the customer service department for all the canceled orders that I needed to process.

Examined cargo and freight shipments to check goods' condition.

Built working relationships with clients to foster loyalty and encourage repeat business.

Observed and tracked consignments to verify timely deliveries and accurate invoicing.

Entered shipping information into computer system and estimated freight and postal rates.

Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.

Negotiated and arranged transport of goods with shipping or freight companies.

Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.

Originated and implemented operational processes and procedures, amplifying productivity.

Provided professional services and support in a dynamic work environment.

Worked well in a team setting, providing support and guidance.

Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Developed strong communication and organizational skills through working on group projects.

Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Paid attention to detail while completing assignments.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Proven ability to develop and implement creative solutions to complex problems.

Strengthened communication skills through regular interactions with others.

Data Entry Transcriptions Hospital and Doctor Billing for Insurance for Medicaid and Medicare

Amerigroup/ACS

10/2007-07/2011

HIPPA Qualified and Trained.

Handled customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention satisfaction.

Memorized all company products and services to ensure customer questions quickly and efficiently.

Collected source data such as customer names, addresses and phone numbers for customers and enter data into customer service software.

Secured and protected data from unauthorized access by complying with security protocols.

Utilized techniques for increasing data entry speed.

Coded and processed applications into required electronic formats.

Built and maintained tracking databases for variety of measuring aspects.

Created spreadsheets for more efficient recordkeeping.

Updated and maintained customer information, documents and records.

Used computer software to store and retrieve data.

Analyzed current data records to provide detailed reports.

Conducted audits of existing data entry processes.

Corrected data entry errors to prevent duplication or data degradation.

Followed data entry protocols, rules and regulations.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Evaluated source documents to locate needed information.

Compared transcribed data with source document to detect and correct errors.

Managed and organized documents for data entry tasks.

Developed and implemented data entry operations.

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Typed up documents from drafts.

Proofread and corrected completed material.

Saved and backed up files to local hard drives, external hard drives, USB flash drives, online storage and remote servers.

Maintained computer filing system by storing documents, retrieving documents, updating documents and deleting documents.

Reviewed financial transactions and reports.

Solved math problems using adding machines, calculators and calculator software.

Proficient in office suite software, including Word, Excel, PowerPoint and Outlook.

My accomplishments included: Data Entry clerk, for billing medical doctor claims and also hospital for insurance claims.

Typed Data into formatted claims.

Made sure we have a clean desk before leaving for the day, all work was to be completed before end of shift

Certified typist.

Organized, sorted, and checked input data against original documents.

Sorted documents and maintained organized filing process.

Completed data entry tasks with accuracy and efficiency.

Scanned documents and saved in database to keep records of essential organizational information.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Entered data into various computer systems accurately using Microsoft Office Suite.

Created and maintained data entry logs to track data entry activities.

Developed and maintained databases to store customer information.

Followed established procedures to enter and process data correctly.

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Developed data entry policies and procedures in compliance with company standards.

Collated and organized data entry documents into filing systems for easy access.

Resolved discrepancies in data entry activities for accurate, complete jobs.

Verified accuracy of data entered into system to produce error-free reports.

Checked for accuracy by verifying data and records.

Assisted with developing data entry processes.

Property Manager

Two Star Investment/Omni homes

07/2004-10/2006

Managed residential real estate properties

Coordinated real estate activities such as leasing

Met with prospective tenants

Determined eligibility of prospective tenants

Showed properties

Explained terms of occupancy

Provided information about local areas

Directed collection of monthly assessments, rental fees, deposits, taxes and operating costs

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Inspected grounds and facilities regularly.

Negotiated property lease.

Maintained records of rental activity, usage activity, special permits issued, maintenance costs, operating costs and property availability.

Met state and federal regulations regarding tenancy, maintenance and terms of lease.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Followed up on delinquent tenants and coordinated collection procedures.

Maintained sufficient number of units market-ready for lease.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Completed final move-out walk-throughs with tenants to identify required repairs.

Introduced prospective tenants to types of units available and performed tours of premises.

Coordinated with janitorial and engineering staff on maintenance and upkeep.

Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Coordinated with legal counsel to resolve tenant disputes.

Communicated effectively with owners, residents, and on-site associates.

Conducted regular inspections of both interior and exterior of properties for damage.

Coordinated appointments to show marketed properties.

Collected and maintained careful records of rental payments and payment dates.

Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Retail Store Manager

Smokes For Less

03/2003-10/2006

Used software tools including: Cash register, computer, Directed workers in a retail setting.

Led a successful sales team.

Managed a department.

Managed a store.

Purchased merchandise from vendors.

Performed accounting duties.

Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline and job termination.

Greeted and assisted customers.

Responded to customer questions and complaints.

Inventoried stock.

Mentored staff and helped them handle difficult sales.

Optimized store displays and appearance via strategic merchandising.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Managed store organization, maintenance, and purchasing functions.

Trained team members in successful strategies to meet operational and sales targets.

Completed routine store inventories.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Submitted orders for new inventory.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Established objectives to offer team members clear roadmap to help company achieve overall goals.

Created employee schedules to align coverage with forecasted demands.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Rotated merchandise and displays to feature new products and promotions.

Approved regular payroll submissions for employees.

Completed point of sale opening and closing procedures.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Managed inventory control, cash control, and store opening and closing procedures.

Education

Maysville Community College

Maysville, KY

Business Management

Nicholas County High School

Carlisle, KY

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