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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
February 08, 2024

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Resume:

DAMILOLA Grammar School, Ojudu Berger. Lagos

TEMILADE AKINADE +234 816-***-****

ad3g7j@r.postjobfree.com

Mass Communication Specialist

Ambitious graduate with strong public relations, communication, and project management skills, to jumpstart a

career with an entry-level position at a reputable corporate or media firm. Seeking an opportunity to acquire and

enhance relevant skills in the corporate field and to add points to the profitable values of the firm. Highly

committed to personal and professional development. Currently seeking opportunities to build capacity in in

public relations and mass communications.

SKILLS/INTERESTS:

Professional: Writing. Public Relations Strategies. Presentations Models. Social Media Management. Mass

Media Communications. Problem Solving & Decision Making. Journalism & Reporting.

Personal Traits: Leadership. Communication. Human Relations. Teamwork. Analytical and problem-solving.

Time Management. Emotional Intelligence.

Computer: Microsoft Office. Google Suite.

Interests: Media Management. Project Management. Communications. Public Relations.

Project Skills: Team Management. Organizational Skill. Planning. Communication. Management. Monitoring

& Evaluation. Accountability Skills. Coordination.

EDUCATION:

B.Sc. (Mass Communication)/Joseph Ayo Babalola University, Osun State 2021

WASSCE/Regal College, Ogun State 2017

WORK EXPERIENCE:

Customer Service Representative 11/2021 – 11/2022

African Brands/Silverbird Television

• Identified and escalated issues to supervisors.

• Handled calls and manage inquiries.

• Managed the documentation of enquiries and complaints.

• Type, Photocopy and assist in filing documents.

• Entry and analysis of data and customer records.

• Assisted in file and customer management.

Achievements:

Successfully carried out assigned tasks with minimal supervision.

Industrial Training (IT) Reporter

Crest FM/Ondo State 10/2020 – 12/2020

• Partner with similar organizations to organize creative events.

• Plan and host literary events such as book hangouts and open mic poetry events.

• Promote art and culture.

Achievements:

Successfully organized the compilation of relevant data for publication. Learnt file management.

LEADERSHIP EXPERIENCE:

Vice President

Department of Mass Communication, Joseph Ayo Babalola University 2020

• Oversaw the management of student affairs.

• Oversaw the review and printing service of magazines for various departments of the University.

Achievements:

Successfully managed the students’ affairs to produce about 12% of best practices and established a feedback

scheme that amplified student-management relationships by 10% during my regime.

PROFESSIONAL TRAINING AND QUALIFICATIONS AND AFFILIATION:

LinkedIn Learning Certificate of Completion

Jobber-man Soft Skills Training.

REFERENCES:

• Available upon request.



Contact this candidate