Lenora B Trammell

***** *. *******

Chicago, Il *0628

773-***-****

E-mail: ad3g7f@r.postjobfree.com

SUMMARY: Over 15 years of Experience and service to the Human & customer service organizations WORK HISTORY:

8/22-present Jones Lang & LaSalle Real Estate Management -Guest Service Representative Greet and check into the RISE data system, to register tenants, employees, guests, & authorized visitors. Respond to unregistered guests, visitors and phone inquiries. Trained security staff personnel to learn how to process the Rise Data system. Assist in Miscellaneous tasks i.e. security, mail, touring information etc. 9/10 to 8/22 NFS & Envision Unlimited-Community Service Professional-Essential Worker -CDC Guidelines Authorized direct service professional, lead, maintain budget of clients SSI funds; LINK receipts; Grocery shopping; dispensing medication to clients, universal/Covid-precaution practice ; Assisting clients with activities of daily living, Meal Preparation. Processing necessary documentation i.e. behavior plan, communication log, client goals, incident reports, Infection Control, bed checks, staff daily responsibility log, transportation log, maintenance request, ordering supplies, monthly disaster drills. Daily communication with medical personnel, Case workers. 12/01 to 6/10 Love Deliverance Outreach Center NFP Charity Organization, Asst. Director Chicago, IL Assisted the sick and elderly with ADL, transportation, personal care, housekeeping/organizing, packing and minor requests; Assisted as member on board of directors for LDOC ministries, promoting fundraisers and special events i.e. clothes and food drive for the needy.

7/02 to 2/03 American Academy of Sleep Medicine, Education Assistant, Westchester, IL Composed and typed routine correspondence organized and maintained file system & file correspondence and other records. Coordinated travel schedules and reservations. Coordinated & arranged meetings, prepared agendas, & data entry maintenance. Facilitated manuscript process & communicated progress to the Editor-in-Chief and the Asst. Exec. Dir. Processed continued education credits on the access database system. Worked extensively on Microsoft outlook email retrieval on a daily basis. Maintained weekly calendar and daily work log for weekly report. 8/01 to 10/01 University of Chicago Temp Pool, Administrative Assistant, Chicago, IL Clerical assistance to various departments and schools throughout the University of Chicago. Clerical assistant to the Human Resources & Alumni Association-Organized & maintained computerized files. Support staff to the University of Chicago Law School- Coordinating special events. 11/00 to 6/01, South Central Community Services, Special Asst. to the President/CEO, Chicago, IL Processed new members names in MS Access software database system. Coordinated functions and fundraiser events.

Arranged board of directors meetings, prepared meeting files for board of Directors, marketing and development, quality assurance meetings for staff members.

Created and designed flyers, invitations, and correspondences for special events. Set up travel & hotel arrangements for CEO and staff retreats; Maintained accounting filing system, & calendar of events. 11/99 to 11/00, New Faith Baptist Church, Administrative Assistant, Matteson, IL Scheduled ministers’ counseling appointments and meetings. Maintained daily MS Outlook email retrieval correspondence Coordinated, maintained and scheduled daily and weekly meetings, special events and weekly youth rallies. Processed Deacon Benevolence applications and human service referrals for the needy. Assisted as a liaison and advocate for domestic violence victims. Assisted as receptionist backup/mail distribution and mail processing. Coordinated employment ministry, job fairs, and seminars for the Illinois State Apprenticeship programs. WORK HISTORY CONT.

4/97 to 11/99, Prairie State College, Adult Education Institute, Clerical Specialist, Chicago, Heights, IL Assisted in test registration and proctoring, student registration and enrollment procedures. Established and maintained Illinois Board of Education, Student, Administrative, Information Recording System

(STAIRS) Created the procedures manual. Processed AEI quarterly reports. Processed and maintained 6,000 students’ attendance records, test scores & personal biographic information. Processed adjunct faculties’ payrolls and schedules. Participated as part-time faculty member as computer typing teacher for GED/ ESL evening students three times per week. PROFESSIONAL SKILLS:

Efficient in following CDC Guidelines; Efficient in multitasking; Well organized and detail -orientated; Ability to support multi staff members, Ability to maintain focus in a fast-paced high pressure environment; Ability to work well under pressure while meeting deadlines.; Ability to prioritize and be responsible for multiple projects simultaneously; Excellent interpersonal skills; Approachable with a positive demeanor; Energetic and innovative; Ability to carry out work assignments and follow through on assigned tasks with consistent accuracy and detail; Ability to work flexible hours at any given moment; Ability to work with diverse staff; Ability to adhere to the highest degree of standards in handling confidential information and materials; OFFICE SKILLS:

Proficient in maintaining office filing system; Efficient in Microsoft Office suits; ability to learn and master other computer technology/software programs as needed.; Typing 60 wpm, data entry 300 k/s per minute, dictation transcription, accounting/payroll procedures, multi-line switchboard, spreadsheet and data base application, proofreading, and excellent customer service skills. EDUCATION/TRAINING:

NFS & Envision Unlimited- Authorized Direct Care, Direct Service Personnel certified 9/10-Present 40 hours of Direct Care training : Intro to DD/MH, Human Rights, Abuse & Neglect, Human Interaction, Service Plans, CPR/First Aid, Health & Safety, DD Med 116, Safety Care, Behavior Plans, Nuts & Bolts, Meal Prep,CDC Guidelines; Infection Control, Autism/One- on -One training; Incident Reporting; Behavior Plans, Vehicle Safety. Advanced Youth Development Certificate 9/10 - 3/11 Youth Worker Self-Assessment & Introduction to the Youth Development Approach Youth Outcomes, Opportunities & Supports, Core Competencies of Youth Workers, Cultural Assumptions about youth, from Adultism to Caring, Strategies of Youth Participation and Group Presentations Midwestern Career College 4/09 – 4/10, Chicago, IL Medical Terminology, Certified Phlebotomy Tech., EKG certificate of completion, Certified Medical Assistant, Certified Nurse Assistant, BLS/ CPR/AED Certified, Certified Patient Care Tech. Medical office procedures, ICD 9 bill/coding. CAPS (Community Assistance Programs), 9/08-10/08, Chicago, IL Job preparation & Customer Service skills Training certificate Catherine College, 3/86- 6/87, Chicago, IL

Major: Medical Terminology Basic office skills certificate of completion City Colleges of Chicago, 1978-1981, Chicago, IL

Major: Business Administration 34 credit hours

Jones College Prep

Jones Commercial High School, 9/74-6-76, Chicago, IL Major: Diploma-Data Processing/Accounting