Mary Frances McDonnell Richardson, TX *****

ad3g6r@r.postjobfree.com 708-***-****

SYNOPSIS

Detail-oriented and highly organized professional with over 30 years’ experience in delivering and improving administrative functions. Over 20 years collectively in Telecommunications service and sales, Customer Service/Call Center. Effective leadership and training competencies, cross-functional team experience, collaborative team player and solid communicator. Well adapted to translating customers’ demands into profitable, practical applications.

EDUCATION

Moraine Valley Community College - Accounting, Business, Computer Classes

Telecommunications – OTJ - ETA Certified Customer Service Specialist

PROFESSIONAL EXPERIENCE

Aerowave Technologies Jun 2023 - Current

Fulfillment Manager

Oversee order fulfillment, quality control, and shipping

Work closely with Customer Service and Sales teams.

Provide support to other departments within the company to help ensure smooth operations.

Update customers on pending and in-progress orders.

Manage metrics, KPI, SLA and trends for constant improvement of the fulfillment process.

Be the Voice of the Client by listening to their needs and concerns, then resolving with Aerowave team members.

BearCom Sep 2021 – June 2023

Sales Operations Coordinator

●Coordinate all aspects of the sales process for a branch executing over $7 million per annum.

●Oversee local service radio depot requests and communicate status with customers and vendors.

●Communicate with new and existing customers on sales updated information. Developed and improved internal sales and repair processes, resulting in a 38% increase in turnaround.

●Multi-Task across internal and external customers and respective needs. Work with other departments that assist in fulfilling orders or providing customer service.

HomeVestors of America Aug 2014 – Sep 2021

Application Process Manager

●Generate reports of projected franchise sales from initial contract phase to closure.

●Cross – functional team member in all areas of the business Departmental Development, Loan Department, Operations and Trainer. Train and support prioritized applications

●Documented knowledge base and tutorial documents for new CRM (Salesforce)

Blue Cross Blue Shield (HCSC) Sep 2011 – June 2014

Healthcare Support -Trained in processing, claims, HIPPA, and benefits.

JC Penny - Front service associate Mar 2010 – Dec 2011

ECP, Inc - Financial Service Account Lead Sept 2006 – Dec 2008

ReMax in the Park - Realtor Jan 2003 - April 2007

X O Communications - Facilities and Circuit Engineer May 2000 - Jun 2002

MCI Worldcom - Global Sales Implementation Consultant Feb 1990 – May 2000

SKILLS

Microsoft Office - Word - Excel - PowerPoint – CRM-variety of applications (25+ years) Salesforce NetSuite* JD Edwards * AS400 *DOS * Arch Portal * Fran Connect * Zen Desk * Solution Reach * Proprietary Systems exclusive to industry and company. Success in working with cross functional teams including sales and service personnel, vendors, and Director level to C-Suite.

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