Customer Service Data Entry

WAIKIA S. ROBINSON

*** ****’S SCENIC DRIVE, ALBANY, GA 31721, 229-***-****

ad3g6h@r.postjobfree.com

HIGHLIGHTS

Outstanding problem-solving

skills

Customer Service Excellence

Team player & Leadership

abilities

Inbound and outbound call

handling

Complaint handling and issue

resolution

Data Entry and Database

Administration

EXPERIENCE

APRIL 2022 TO CURRENT Access Point Health Remote

SCHEDULER

Schedule appointments for patient consultations, procedures, and visits with medical personnel

Resolve scheduling conflicts as they occur

Answer phones and emails, schedule and confirm appointments, and input customer data into company systems.

Organize workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments.

Provide historical reference by utilizing filing and retrieval systems.

Answer incoming calls in a friendly, professional and knowledgeable manner.

Handle confidential and / or sensitive information with discretion.

Maintain accurate and up to date client information and facility schedules for all offices

FEBRUARY 2020 TO JANUARY 2022 Results CX

Remote

CUSTOMER SERVICE REPRESENTATIVE

Manage a large number of inbound calls in a timely manner.

Maintain confidentiality of all company and customer data and information.

Identify customer’s needs, clarify information, research, and provide solutions or alternatives to customer issues.

Educate customers on services and plans.

Schedule or act on customer follow ups in accordance with company guidelines.

Collaborate with team members to determine the best practices and provide the best experience for all contacts.

MARCH 2017 TO JULY 2019 Teleperformance

Albany, GA

CALL CENTER REPRESENTATIVE

Assist with 100+ customer interactions daily while providing polite, detailed, and friendly service to guarantee customer satisfaction.

Collate source data such as customer names, phone numbers, addresses, credit card numbers, account numbers and input into PC based systems.

Produced call tags, replacement orders and issued credits to customers.

Resolving customer complaints by investigating problems, developing resolutions and preparing reports.

Demonstrated mastery of customer service call script within specified timeframes.

Provided accurate and appropriate information in response to customer inquiries

Resolving customer complaints by investigating problems, developing resolutions and

AUGUST 2015 TO FEBRUARY 2017 Goodwill Career Service Albany, GA

CAREER SERVICE SPECIALIST

Interviewed job seekers to assist job with job placements.

Received, directed, relayed telephone and fax messages; operated the switchboard.

Performed basic bookkeeping, filing and clerical duties.

Updated appointment calendars and schedule follow-up appointments.

Maintained an adequate inventory of office supplies.

Operated office machines such as telephones, copiers, scanners, computers and fax machines.

EDUCATION

Albany Technical College Albany,

GA

ASSOCIATE DEGREE, MARKETINGMANAGEMENT 2018

ASSOCIATE DEGREE, BUSINESS ADMINISTRATION TECHNOLOGY 2014

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