John K. Vincent

*** **** ***** *******, ** *****

Email: ad3g5p@r.postjobfree.com

Phone: 615-***-****

Objective: Seeking a professional and reputable leadership position in education to demonstrate my skills and talents, for the development and progression of the schools overall goals and benchmarks. Also desire a competitive salary in the industry with opportunties for growth, development, and advancement.

Professional and personal profile:

My professional career spans over 25 years of diverse work experience combined with public and private sector. I currently serve in the non-profit sector in executive leadership, education, community service, and in management and leadership operations. I also have strong customer service, and outside sales experience. I have previously served as an adjunct professor at the Nashville State Community College in the School of Business department, as well as an instructor and Restoratuve Justice Coordinator in the Metro Nashville Public Schools. Most recently, I have utilized my skills working in the health and life insurance industry with Ttec as a broker/agent, providing strategic methods in identifying best products and services for clients. I enjoy both a challenging and rewarding task, team building, coaching, and developing employees to maximize their potential. I am a quick learner and adaptable to the rapid changes in a fast-pace work environment. My strengths are my organizatiinal leadership skills, communication, business acumen, integrity, professionalism, and accountability.

ADDITIONAL SKILLS:

Executive Director leadership

Management/Operations Profit/Loss/Budget

Business Analytics

Public Speaking/Strong Written and Oral Communications

Adjunct Professor/Instructor

Call Center/Supervisor

Analytical/Problem Solving

Insurance Marketing & Sales

Interviewing/Hiring

Office Operations

Exemplary leadership and development

EDUCATION:

MBA University of Phoenix - Nashville, TN July 2011

B.S. in Mass Media Communications Oral Roberts University - Tulsa, OK 1990 to 1994

Special Licenses:

Insurance Licenses for State of Tennessee.

WORK EXPERIENCE:

Greater Compassion Ministries Inc. - Senior pastor/ president Nashville, TN January 2009 to present

Description of Job Duties: Serve as Execitive Board member and head leadership of organization. Oversee all departments and programs, working with local government, council members, and city mayor to to promote various programs and services for the enrichment of our community. Includes counseling and agency services in Nashville and surrounding areas as well as forecasting vision and projections.

TTEC - Agent/Broker Aug 2020- 2024.

Description of Job Duties: At Home Worker on various LOB projects as an agent/broker, ensuring that clients select optimum benefits for their specific health needs. Conducted needs analysis and discovery to guide decision for best solution. Educated clients on process and procedures, and provided quality service exceeding expectations of clents.

KEPRO (Keystone Peer Reviewed Organization) – Supervisor - Nashville, TN Aug 2018 – Aug 2019

Description of Job Duties: A part of an implementation project with a new state contract Healthcare (Medicaid/Medicare recipients) for a Call Center. Managed and developed good work relations with clients, hired employees, helped to establish policy, and to make company profitable. Main jobs included overseeing and managing employees, monitoring calls and ensuring compliance.

Benefit Communications Inc. (Educational Specialist/Team Lead/Enrollment Specialist)–Nashville, TN. Dec. 2016 - August 2018

Description of Job Duties: Worked in Call Center environment for Mass Mutual Clients assisting them with benefit enrollments, and served as Senior Team Lead assisting with training and development of product knowledge and strong customer service. Worked very close with immediate supervisor to attain daily and weekly goals.

Metro Nashville Public Schools (Instructor/ ISS/ Restorative Justice Coordinator)

-Nashville, TN- Aug. 2008 – Aug. 2016

Description of Job Duties: Involved working closely with school administration supporting and developing the daily objectives, advising/ counseling & discipline of students, monitor and redirect student behavior using positive reinforcement methods. Teach Conflict resolution and discipline, as well as promote individual development plans for students who are social and emotional learners.

Nashville State Community College (Adjunct Professor) - Antioch, TN - Aug. 2012 - Jan. 2016

Description of Job Duties: College Instructor for Business School Department. Instructed college students with entrepreneurship and other Business related courses. Taught students basic concepts of starting business and gave examinations on the content that was taught. Set curriculum and objectives for class, and prepared for advanced careers. Help to insure the overall academic success of all students.

City Station Manager - Alamo/National Rental Car - Nashville, TN - Dec. 2005 to Dec. 2007

Description of Job Duties: Oversee Operations of rental car facility and daily objectives and general managerial duties. Managed various departments and insured the highest quality of customer service. Conducted employee evaluations and disciplinary actions. Monitored daily profit/loss and projections, inventory, incidents, and overall employee climate. Overall goal was to maximize profits and decrease losses. Interviewed and Hired employees.

Branch Station Manager – The Hertz Rental Car Company – Tulsa, Oklahoma - May 2003 to December 2005

Description of Job Duties: Oversee Airport and local rental operations to insure daily objectives and general managerial duties. Managed various departments and insured the highest quality of customer service. Conducted employee evaluations and disciplinary actions. Monitored daily profit/loss and projections, inventory, incidents, and overall employee climate. Overall goal was to increase profitability and minimize losses. Interviewed and Hired employees.

Youth Guidance Counselor Specialists - Tulsa Boys Home - Tulsa, OK - May 2001 to 2003

Description of Job Duties: Worked with at-risk youth in a residential facility, that was structured with daily activity to rehabilitate disturbed and troubled youth. Administered counseling and daily medications as needed. Ensured the safety and the personal development of these young people.

Customer Service Representative TCIM Call Center - June 2000 to April 2002

Description of Job Duties: Handled inbound and outbound escalated calls in a call-center environment, selling and winning back customers of AT&T. High call volume, monthly goals and incentives. Strong customer service.

Branch Manager - Enterprise Rental Car - Tulsa, OK - June 1996 to May 2000

Description of Job Duties: Managed a very busy daily operation of rental car service. In charge of the entire branch and all employees with a rental fleet of 250+ cars. Trained, hired, disciplined and developed employees. Responsible for setting daily/monthly goals and objectives, break even analysis, and increasing revenue. Overall objective was to maximize profits and minimize losses.

Community:

I am actively involved and committed to serving citizens in our community and abroad, providing a beacon of hope.

References:

Will provide upon request

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