Tavia Alfred

Orlando, FL *****

ad3g5k@r.postjobfree.com

+1-305-***-****

Dedicated team member, fast learner, computer literally, proactive team player and problem solver. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Banking Specialist

Percepta / Teletech - Orlando, FL

February 2022 to Present

• Verify transaction, dispute, stop payment with merchant or anyone per member request.

• Excellent Customer service

• CDs account

• Provide solutions to member for alternative decisions they have to make with money

• Teller check experience

Assistant Manager/Sales Associate/Cashier

ADVANCE AMERICA CASH ADVANCE CENTERS - Orlando, FL January 2018 to June 2020

Problem solver very efficiently

Cash handling

Office/contract experience

Computer skills

Excellent Customer service

Always on Time

very detailed and organize

Proactive Team Member

Data Entry

Marketing/Sales

Typing Skills

Collection/ Management

Environmental Services

Florida Hospital

August 2013 to March 2016

Prepare patient with a clean and safe environment and also have a safe a rapid recovery Sandwich Artist

Burger King - Orlando, FL

March 2013 to November 2013

Excellent customer service

Provide delicious meals for customer and be organized Team Lead/ Linen Presser

Spotmaster linen R Us

January 2011 to August 2012

Inventory, sorter, stocking, paperwork and press hotel linen Residential and Commercial Cleaner

Jen janitorial - Miami, FL

July 2010 to January 2012

Residential and commercial cleaning for customers and clean environment Education

High school or equivalent

Miami Norland Senior High School - Orlando, FL

Skills

• Customer Service (8 years)

• Mircosoft (3 years)

• Typing 35wpm (4 years)

• English

• Environmental Services

• Office Administration

• Residential Cleaning

• Computer Skills (4 years)

• Computer networking

• Computer literacy (5 years)

• Underwriting

• Leadership

• Training & development

• Microsoft Excel

• Front desk

• Cash handling

• Microsoft Word

• Microsoft Outlook

• Data collection

• Multi-line phone systems

• Inventory control

• Clerical experience

• Word processing

• Phone etiquette

• Cashiering

• Customer support

• Loan processing (4 years)

• Commercial Cleaning

• Financial services

• Banking

• Windows

• POS

• Management

Certifications and Licenses

CPR

Home Health Aide

February 2017

driver's license

Assessments

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Receptionist — Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Reliability — Completed

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Completed

Basic Computer Skills: PC — Completed

June 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Attention to Detail — Completed

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Attention to Detail — Completed

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Service — Familiar

May 2020

Identifying and resolving common customer issues

Full results: Familiar

Typing — Completed

May 2020

Transcribing text using a standard keyboard

Full results: Completed

Cleaner fit — Proficient

May 2020

Measures the traits that are important for successful cleaners Full results: Proficient

Medical receptionist skills — Proficient

December 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Advanced attention to detail — Completed

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer focus & orientation — Familiar

June 2021

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Office Experience

Fax, copy, and scanning experience

Contact this candidate