I.T. SYSTEM ADMINISTRATOR - SHAREPOINT - SCCM – M*65- EXCHANGE - APPLICATIONS SPECIALIST

A successful business needs focused; results oriented professional with 10+ year’s expertise in managing Business I.T. Systems including System Design, Analysis, and Infrastructure management in emerging technologies.

Professionally offering excellent problem-solving skills, natural leadership talent, and project management expertise developed over the years of industry experience with history of achieving milestones. Ensure the stability, integrity, and efficient operation and project management implementation of applications that support customers.

PROFESSIONAL SUMMARY

15+ year proven experience with Microsoft and Linux enterprise Infrastructure tools and technologies

Experience in designing, implementing, and supporting of infrastructure such as messaging, active directory, deployment, System Server Patching and Vulnerability management, productivity systems

Knowledge of SharePoint Online solutions using Microsoft Power Apps, Power Automate, Power BI, and other Office 365 technologies in both physical and virtual platforms in enterprise server and desktop environments

Subject Matter Expert on SCCM administration and OSD customizations and deployment and troubleshooting

Trained, experience, and proficient in cyber security technology and management for system vulnerability management, Confidentiality, Integrity, and Availability of data

Expert in SCCM Administration and experience in Windows system designing, building, deploying, managing

Expert knowledge in troubleshooting, supporting, and maintaining 365 cloud environments and supporting, patching using SCCM utilization

Expertise on technical, understand industry best practices, application troubleshoot, and system support

Strong knowledge and experience in project delivery and post-release validation to ensure correct functionality such as software packaging, deploying, patches, and upgrades activities

Strong knowledge of Remote Desktop Services and remote access solution implementation and support Virtualization with VMware, Hyper-V, SQL Server in enterprise environments, KVM/QEMU, RHEV, VPN, Services, and Citrix, storage architecture, Programming, PowerShell, NAS & SAN technologies, HP, IBM, and Dell HW

Experience in managing and supporting application technical issues to resolution in environments built on VMware, MS Hyper V, and Citrix Server and Windows Servers, Exchange, SCCM, DC/AD, and SharePoint

Experience in Supporting Cisco VoIP and network administration, technical issues such as TCP/IP networking

Knowledge and experience in Linux operating systems, technical support, WAN and LAN connectivity, routers, firewalls, OSI, and security configuration and administration

Installed, configured and administered Windows 2008, 2012 servers and Linux CentOS, and built images

Contributed to vision and strategic project plans, including project scopes, timelines, and priorities

Managed and serviced Incident, Problem, and Change tickets, including system processes documentation, consulting services, system reviews, and recommendations

Possess excellent communication and interpersonal skills in interacting with the businesses and stakeholders

TECHNICAL SKILLS

•Windows server 2003/2008/2012/2016

•IT Security & Cyber security management

•System Patch Management, PowerShell

•TCP/IP Networking Management

•Network and System Software / Hardware

•SharePoint, Exchange, IIS, Project, and Visio

•Cloud technologies (Azure, AWS, Google)

•Automation, Migration, Upgrading

•Performance Monitoring Trends

•ITSM Service Management & Processes

•Epicor, SAP, Teammate, Cisco iOS XR

•DNS, DHCP, SCSM, JBOD

•WSUS, IIS, WDS, DPM

•SCCM & SCOM & CVMM

•MS Office 2016, Autosys

•SQL server & MySQL

•Windows 7 / 10 &Linux

•Disaster Recovery

•Root Cause Analysis

•Projects Management

•Vendors management

•SAP Business Objects

•Active Directory & LDAP & GPO

•Firewalls, Load Balancer, IDS & IP

•Windows and Linux administration

•Ticketing system methodologies

•SAN & NAS Storage

•Images deployment

•Applications packaging

•PowerShell & Shell scripting

•Data Center Management

•WebLogic, IIS, Tomcat, Apache

•Programming & Scripting

PROFESSIONAL EXPERIENCE

BMO (Contract) May – Nov 2023

SCCM/Intune Technical Specialist

Technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management.

ACHIEVEMENTS:

•Investigated incidents through root-cause analysis and proposed solutions for remediation, analyzed test results to identify issues and recommend solutions and identified opportunities to optimize and improve current solutions.

•Developed strong partnerships with Architecture, delivery, and operations teams to provide feedback on deployment challenges and gaps.

•Participated in the system documentation and recommendations, and GPO integration to Intune devices’ policies and established deployment and migration strategy and guided project team and operations.

•Worked with Project Managers during the planning, build and deployment phases and identify challenges and associated mitigations as the SCCM subject matter expert.

•Documented properly solved solution designs, deployment instructions, test procedures, and followed the Change and Release Management processes.

Scotiabank (Contract) Jan. 2022 – Mar 2023

Privileged Access Management, I.T. Security Analyst

Deployment and privilege access management administration of the system infrastructure to ensure system infrastructure and operating systems fulfilled confidentiality, integrity, and availability requirements.

ACHIEVEMENTS:

•Engineered and implemented system security solutions for Scotiabank using technologies for most high security

•Administered Identity Access Management Setup and delegation of administration, system enrollment and modification, administration of systems and users in PAM tools, and Password changes.

•Participated in the system documentation, system reviews and recommendations, and SQL database integration.

Niagara Region Police Service, Niagara Falls, ON Jun.2020 – January 2022

SCCM and Client Systems administrator (Fulltime)

Responsible for project delivery of the client system management within NRPS, focused on securing the Microsoft operating system platform, manage and service Change Requests, and design strategic plan for the Windows infrastructure, Scripting, Active Directory, SCCM and SCOM.

ACHIEVEMENTS:

•Create and manage dynamic and automated management of workstation software and hardware on the network using remote PowerShell scripting and WMI remotely

•Monitors health and performance of all systems utilizing tools such as Microsoft SCCM, SQL, SharePoint, MDM, and Intune.

•Managed Windows patching and Office products updates to meet compliance.

•Utilize of Windows PowerShell to create and manage system support knowledge base for troubleshooting

•Provide Administration, Support, Migrate, Troubleshoot and Install Office 365 and participated in Email Account Migration - On-Prem Exchange to Exchange online

•Administered DNS, DHCP, AD, GPOs, SMTP, Active Directory, and Wireless; VMware, Citrix XenApp and App-V

•Perform Software Update Management such as Synchronization, Compliance, Deployment, and Reporting activities including SCCM Administration and utilization such as software packaging, deploying, rolling tested patches, and upgrades activities, post-release validation to ensure correct functionality

•Install, configure and administer desktops Administered, troubleshooting and support for Microsoft Windows 2003/2008 server infrastructures and operating systems, including SQL server database applications

•Provide technical troubleshooting and support for a variety of environments including Microsoft Windows 2003/2008/2012/2016 server infrastructures and operating systems, including physical and virtual technologies

•Create and maintain support documentation for processes such as patching and server build and assist with inventory of server assets, versions control, software patch, client status

•Performed tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing problems and formulating solutions including clustered and multi-tiered server configurations

•Perform software distribution such as packaging and distributing updates, OS and virtualization technology

•Provided server management, customer support, and problem resolution of service delivery requests

•Maintain and created requested inventory and application usage queries and reports related to SCCM

Nunavut Housing Corporation, Iqaluit, NU (Contract) Jan 2020 – Feb 2020

I.T. Systems and Network Consultant

Deployment and migration of the NHC system infrastructure to newer system infrastructure and operating systems

ACHIEVEMENTS:

•Engineered and implemented system solutions for customers using technologies that meet their needs

•Administered Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes.

•Provided and supported the recommendations around SCCM vs. Intune and/ hybrid implementations and created, maintained, updated, deployed, and deleted policies in Intune.

•Participated in the system documentation, system reviews and recommendations, and SQL database integration

•Administered DNS, DHCP, AD, GPOs, SMTP, and Wireless; created PowerShell to accommodate user-specific

The Printing House, Toronto, ON Jul.2016-Nov.2019

Senior Systems and Network Administrator/Project Lead

Managed and serviced Change Requests, such as identified and followed up with UAT testers and affected users and architected strategic planning for the VMware infrastructure, Scripting, Active Directory, and SCOM Monitoring.

ACHIEVEMENTS:

•Provided weekly executive project report of completed projects to the Leadership team and organized meetings

•Championed the implementation of SCCM and SCOM. Projects.

•Maintained and enhanced the MECM (Microsoft Endpoint Configuration Manager) environment to support modern desktop management co-management with Intune.

•Monitored, reviewed, tested and deployed software patches to workstations with Intune

•Utilized Microsoft Intune – Created Security Policy, Device Compliance, Troubleshooting Modern Device Management (MDM) Issues.

•Assisted and improved processes related with day-to-day Intune and SCCM service delivery.

•Responsible for the full life cycle (Strategy, Design, Transition, Operate and Improvement) of services that relate to SCCM deployments, Operating System deployment OSD, software packaging, queries, and other automated processes reporting to the manager of Endpoint Delivery.

•Managed software updating and patching with SCCM.

•Researched and implemented business continuity, including disaster recovery, patch management, and security.

•Built task sequences and operating systems deployments with SCCM and MDT such as workstation and server.

•Provide subject matter expertise on IT and business-related initiatives regarding SCCM.

•Administered Software Update such as Synchronization, Compliance, Deployment, and Reporting activities

•Implemented PowerShell scripts to proactively monitor Windows systems in real-time and remedy accordingly

•Troubleshoot all Microsoft products such as MS Active Directory, Exchange, OWA, and SharePoint administration

•Utilized PowerShell and the VI toolkit from VMware to monitor and administrate Virtual Machines on VMware

•Administered DNS, DHCP, AD, GPOs, SMTP, Active Directory, and Wireless; VMware, Citrix XenApp and App-V

•Installed, configured and administered desktops Administered, troubleshooting and support for Microsoft Windows 2003/2008 server infrastructures and operating systems, including SQL server database applications

•Provided technical troubleshooting and support for a variety of environments including Microsoft Windows 2003/2008/2012/2016 server infrastructures and operating systems, including physical and virtual technologies

•Collaborated with applications teams in the provisioning and support of Windows based servers and services and built reporting functionality and capability in SCCM and maintained applications compliance and patches

•Performed tasks such as scheduled changes, tuning and maintenance, analyzing and diagnosing problems

NTT Data (Client: Morgan Stanley project), Halifax, NS Dec.2014-Jun.2016

Senior Systems / Network Administrator

Designed and maintained scripts for VMware infrastructure with processes ranging from configuration of template/parents to detailed VMware queries, participated in various migration and upgrading projects

ACHIEVEMENTS:

•Managed IT Infrastructure migration projects such as the Windows 10, Server 2012/2016, SCCM, SCOM, and SQL

•Performed administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business.

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•Build and support SCCM 2012 environments.

•Implemented patching policy in conjunction with internal team and coordinated patching cycles with multiple vendors and stakeholders.

•Provided Microsoft technology platform expertise in the delivery of technology projects and initiatives

•Provided all tier level support to Server Operations, Desktop Services and Application Services teams with incidents and issues serving 10,000 plus Microsoft devices and users in corporate-wide systems

•Provided Technical support; system administration; troubleshooting; networking; system security; system integration; group policy management and Management Services, and SQL server database integration

•Supporting and resolved issues related to LAN infrastructure to all corporate and branch environments

•Implemented and supported complex and innovative Server, Messaging, Network and Cloud environments

•Supported Windows enterprise server and client base system, Red Hat Linux servers, clustered solutions.

•Administered DNS, DHCP, AD, GPOs, SMTP, Active Directory, and Wireless; VMware, Citrix XenApp and App-V

•Created PowerShell for the user and computer specific configurations and to maintain integrity environment

•Designed and maintained scripts to facilitate connectivity between business applications and FTP shares using PowerShell, Visual Basic Scripting, Transact SQL, batch programming and MS Windows Server Update Services

•Built and deployed innovative document imaging solution to accelerate archiving and retrieval processes

•Created scripts using Windows PowerShell to automate Identity Lifecycle Management, managing and decommissioning of user accounts

TD Bank Financial Group, Mississauga, ON Jul.2012-Oct.2014

IT System Analyst

Provide technical troubleshooting and support for a variety of environments including Microsoft Windows 2003/2008/2012 server infrastructures including physical and virtual technologies and managed stakeholders’ requests from Business Units to IT, aligned SLAs, priorities and process improvement initiatives

ACHIEVEMENTS:

•Virtualized and consolidated servers, configured and managed system Security, Storage, Network, and Backup

•Provided service-level reporting, including Availability, Incidents, SLAs, and other metrics as required

•Participated in the implementation of middleware technologies application servers such as JBoss, Tomcat, Web Logic, and Web Sphere and web Server such as Apache Web Server, HTTP Server, Sun Web Server, and IIS

•Participated in infrastructure strategic planning for VMware, SCCM, Active Directory, GPO, SCOM, DNS & WAS

•Performed server management such as configuration and monitoring of utilities: SCCM, SCOM, and HP SM, and escalated and resolved alerts generated from the appropriate tools, including SQL server database integration.

•Managed server operating systems, system management including alerting, software and utilities, including upgrades and patches.

•Support Windows enterprise server and client base system, Red Hat Linux servers, clustered solutions

•Created PowerShell scripts for system-specific configurations and to automate provisioning processes and tasks

•Provided expertise to the project team on Microsoft SCCM formulating solutions including clustered servers

•Managed software and hardware encountered problems to resolution from helpdesk incident tickets, served as escalation resource and represented the team on operating systems and application integration

•Improved overall IT Systems performance through a focus on finding and implementing permanent solutions to on-going problems, and automating reoccurring tasks

PharmaTrust, Oakville, ON Mar.2011-Nov.2012

System Infrastructure and Applications Specialist

Managed processes align with ITIL guidelines and follow established Change Management procedures, and monitored 24x7 the enterprise IT systems and applications and were optimized for availability

ACHIEVEMENTS:

•Supported and troubleshoot enterprise’s infrastructure systems such as Server 2003 / 2008 / 2012 SCCM, SQL

•Administered DNS, DHCP, AD, GPOs, SMTP, Active Directory, and Wireless; VMware, Citrix XenApp and App-V

•Installed, configured and administered desktops Administered, troubleshooting and support for Microsoft Windows 2003/2008 server infrastructures and operating systems, including SQL server database integration

•Performed tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing problems and formulating solutions including clustered and multi-tiered server configurations

•Supported the Microsoft environment and followed standard ITSM best practices processes and engaged in Servicing the Requests, Incident, Changes, and Problems that were assigned or escalated to the team

•Performed software distribution tasks such as packaging and distributing software updates, and OS, and patches.

AGNET, Inc., Chicago, IL, U.S.A Feb.2005-Dec. 2010

Senior Consultant / Project Manager

Managed projects with traditional project management and agile methodologies and reviewed project plans

ACHIEVEMENTS:

•Monitored projects progress and make detailed scheduled reports on measurable, such as deliverables

•Spearheaded cost-saving initiative to transition 45 servers to a virtual environment and reduced hardware to physical servers at data center; generated 10% reduction of power consumption while optimizing performance

•Led cross-functional teams to manage product releases and help roll-out product capabilities that deliver results

Motorola, Inc., Schaumburg, IL, U.S.A Apr. 2000-Jan.2005

Senior Systems Engineer

Developed, administered, and supported the enterprise-level systems network design, and technology R&DACHIEVEMENTS:

•Supported various applications and servers such as Exchange, IBM DB2, SQL, MS SMS, UPS, Servers, UNIX/AIX

•Designed, installed, configured, deployed, and managed various tools such as Cisco iOS, NMS, and HPOV

•Administered SCM to perform system infrastructure management and support for servers and endpoints

EDUCATION/ CERTIFICATION /PROFESSIONAL DEVELOPMENT

•Bachelor of Applied Petroleum Engineering Technology, SAIT Polytechnic, Calgary, AB

•Computer Repair Technician, Stratford Career Institute, Mount Royal, QC

•Business Management Diploma

•Production Management Diploma

•Project Management Professional (PMP), PMI, Toronto, ON

•Certified ITIL 2011, PeopleCert, Toronto, ON

•Microsoft Certified Systems Engineer (MCSE), Microsoft, Toronto, ON

•Microsoft Certified Specialist (MCS), Microsoft, Toronto, ON

•Fundamentals of Project Management Certificate, Micro Skills, Toronto, ON

•Trained AWS Cloud Certificate, Teaching crow, New jersey, NJ

•Trained Cyber Security Professional Certificate, Teaching crow, New jersey, NJ

•Trained SCOM Administration, Global Knowledge, Toronto, ON

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