Administrative Assistant Call Center

MELISSA SIMEON

**** ********* **** **********, ** 23324 (Mobile) 718-***-**** (Email) *********@*****.***

SUMMARY of

QUALIFICATIONS: An individual with experience in all facets of Office Support such as Recruiter and Recruiter Support, Call Center Representative, Office Manager, Administrative Assistant, Executive Assistant, Credentialing and Fundraising experience developed through positions with increasing responsibility and variation in industries such as Healthcare, Academic and Not for Profit.

EXPERIENCE:

October 2022-October 2023 CATHCART RAIL, LLC, OH (REMOTE)

Recruiter

Recruited Welders/General Labor workers for over 24 states

Composed offer letters following company wage matrix

Conducted background checks and drug tests for candidates and review for any discrepancies or non compliant information based on company policy

Tracked and sourced viable candidates for managers

Prescreened candidates via phone screens

Scheduled candidates for interviews with managers

Ensured candidates have all documentation to move forward with Human Resources onboarding

February 2022-September 2022 GALE HEALTHCARE, FL (REMOTE)

Recruiter Support Specialist

Assisted the organization’s Recruiter with the process of Credentialing prospective clinicians to get hired

Hired and orientated clinicians.

Acclimated the hired clinicians to the usage of the Gale application, policies and procedures of Gale, input of their availability to work and book their shifts at various facilities.

Managed tracking spreadsheet of the progress throughout the clinicians hiring process

Ordered clinicians background checks and drug tests

Initiated follow up on various facets of the hiring process

January 2021-May 2021 TALTEAM, HERNDON, VA (REMOTE)

Call Center Representative

Scheduled patients to receive the Covid 19 vaccination

Answered calls/inquiries regarding Covid 19 and eligibility for vaccination

Escalated calls to the Dept of Health and superiors

Heavy data entry of patient health information into database

Cancelled and rescheduled patient appointments

August 2019-January 2020 CARRINGTON ACADEMY, BRASELTON, GA

Teacher’s Assistant

Assisted the lead teacher with lesson plans, themes, and overall management of the classroom to ensure smooth functionality of the classroom

Engaged interactions with parents

Conducted circle afternoon circle time

Served all meals (breakfast, lunch and pm snack)

Cleaned and disinfected classrooms

Served as a substitute for other classrooms including afterschool and summer camp as needed

June 2019-December 2019 PUBLIX SUPERMARKET, BETHELEM, GA

Cashier/Customer Service

Provided customers a personalized, friendly, and efficient cashiering experience

Taking payments from customers via cash, check and credit cards

Bagged groceries and escorted customers to their vehicles

Ensured accuracy of cash received and dispersed to customers resulting in a balanced register

Fielded customer questions and feedback along with promoting sales and discounts

September 2015-January 2017 SENSEABILITIES, LLC, WARNER ROBINS, GA

Office Manager

Organized office functions and oversight of daily operations of a Pediatric Clinic

Successfully balanced changing demands on heavy calendar management

Generated daily reconciliation finance report

Responsible for the collection of patient co-payments

Maintained the flow of outbound medical records

Verified patient health insurance

Tracked and followed up on patient evaluations, reevaluations and plans of care

Answered and directed all calls

Scheduled new referrals

April 2014-June 2015 THE INSTITUTE FOR FAMILY HEALTH, NEW YORK, NY

(Credentialing Coordinator)/Customer Service

Performed credential verification and request information from appropriate data banks

Coordinated credentialing and re-credentialing applications and conduct document research

Input providers into Cactus and maintain all paper and electronic Cactus files for accuracy

Analyzed Cactus data for potential red flags

Heavy calendar management for the Chairman of Dept. of Family Medicine and Regional

Medical Director

Collected and maintained files in relation to credentialing of network providers, including application, contracts, current physician licenses, DEA licenses, malpractice insurance, board

certifications and other pertinent forms

Acted as liaison between Chairman’s, Administrative office of Beth Israel, Albert Einstein

College of Medicine and Institute for Family Health

Coordinated credentialing process for physicians seeking admitting privileges at Beth Israel

Screened visitors and patients determined their needs and directed them to appropriate area

Collected, sorted and distributed supervisor’s mail, handled faxed documents and evaluated for

priority

June 2012-January 2014 THE NEW YORK EYE AND EAR INFIRMARY MEMBER OF

MOUNT SINAI HOSPITAL, NEW YORK, NY

Administrative Assistant

Responsible for processing payroll for the department

Assisted with the orchestration of all events

Managed donor database

Maintained departmental budget

Composed donor tax receipt and acknowledgement letters

Ordered departmental supplies

Processed all vendor invoices for payments

Generated reports for Finance of all incoming checks for deposit

September 2007-November 2011 CAMBA Inc., BROOKLYN, NY

Development Administrator

Processed incoming checks

Supervised all in-kind donations with regard to client inquiries

Instrumental in the execution of all fundraising events

Proofread, edited and prepared grant proposals

High volume of data entry into donor database

Composed thank you letters and donor tax receipts

September 2005-August 2007 WYCKOFF HEIGHTS MEDICAL CENTER, BROOKLYN, NY

Department Coordinator

Instrumental in the implementation of Meditech Software throughout the hospital

Responsible for troubleshooting of passwords and other variables pertaining to Meditech

Assisted Directors of the department with phones, travel arrangements, orders and other departmental needs

March 2005-August 2005 LESHKOWITZ & COMPANY LLP, NEW YORK, NY

Executive Secretary

Produced a high volume of bills to clients for 3 partners

Handled all client inquiries with regard to bills

Generated various accounting reports and spreadsheets

THE ABRAHAM JOSHUA HESCHEL SCHOOL, NEW YORK, NY

February 2001-December 2004 Assistant to the Department of Institutional Advancement

Produced quarterly bank spreadsheets of school revenue, designing queries and reports to extract campaign/donor information showing comparative revenue and for auditing purposes

Balanced ledgers of all campaigns with the Accounting Office on a quarterly basis

Worked with the Director of the Annual Fund to execute all fundraising events

EDUCATION:

January 2021- JOHN HOPKINS UNIVERSITY (REMOTE)

Covid Tracing Certificate

July 2016-July 2018 STRAYER UNIVERSITY, ONLINE (GEORGIA)

Bachelors in Business Administration with a Concentration in Healthcare

EMPIRE STATE COLLEGE, BROOKLYN, NY

May 2010-April 2011 Studied Educational Studies

THE WOOD SCHOOL, NEW YORK, NY

July 1989-June 1990 Secretarial Science Certificate

SKILLS: Credentialing, Covid 19 Tracing, ClinicSource, Meditech Software, Cactus Software, Raisers Edge, Macintosh Computer, Outlook, Excel, Microsoft Word, Paradigm and Sage Fund Raising Software

REFERENCES: Lisa Hall (Former Supervisor) Senseabilities-478-***-****

Nicole Wiggins (Former Supervisor) Carrington Academy-678-***-****

Jennifer Elion (Former Supervisor) YMCA-757-***-****

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