Eric Neely

Administrative & Customer Service Professional

ad3g53@r.postjobfree.com • 980-***-****

LinkedIn • Charlotte, NC 28201

Summary

Results-oriented professional with extensive experience in dynamic production-driven environments. Possess a robust background in customer service, workflow optimization, and retail sales. Leverage proven leadership skills and a knack for mentoring new employees effectively. Known for consistently exceeding production goals, while fostering a collaborative team-oriented atmosphere. Thrive in fast-paced settings, adept in sorting incoming and outgoing mail utilizing advanced automated processing equipment. Proficient in a range of administrative tasks, including calendar management, data entry, and mail handling; ability to sustain meaningful relationships with customers and contribute to company success.

Areas of Expertise

Filing & Record Keeping

Database/ Route Management

Product Knowledge

Client Relationship Management

Shipment/Distribution Services

Mail Service Operations

Problem Resolution

Team Building & Leadership

Strong Organizational Skills

Professional Experience

Wells Fargo, Charlotte, NC May 1991 – Oct 2023

Senior Mail Processor

Implemented a streamlined process by scanning documents into an electronic filing system for easy access and retrieval. Managed incoming mail by categorizing and arranging based on the designated parameters. Assembled packages for distribution and ensured accuracy through meticulous labeling and stamping of envelopes. Demonstrated proficiency in overseeing outbound shipments by utilizing tracking software to organize and monitor progress. Fostered collaboration with team members to optimize workflow efficiency within the department.

●Enhanced overall client satisfaction by providing prompt and helpful customer service support.

●Ensured accuracy in mailing lists by analyzing and updating new address information upon receipt.

●Succeeded in maintaining optimal functionality of processing equipment through regular maintenance checks to ensure uninterrupted workflow.

Additional Experience

Documents Specialist, Wachovia Bank, Charlotte, NC

●Enhanced document management systems through meticulous review and updates to guarantee data accuracy.

●Optimized accessibility of electronic files by organizing them into designated folders, resulting in improved efficiency for fellow team members.

Education

Basis Writing Classes

Hawaii Community College, Hilo, HI

Professional Development

Eric, do you have any professional training, certifications, or licenses you wish to include here?