Satima Hoke

Seeking a position with in your company where I can utilize my skills in Customer service representative

Lincoln Park, MI 48146

ad3g45@r.postjobfree.com

+1-734-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Escrow Auditor

AMROCK - Detroit, MI

October 2019 to March 2022

I audit the refinance mortgages, upload documents that are missing, Microsoft teams, coaching, quality inspector.

Customer Service Representative/Call Center Representative HARRIS AND HARRIS - Detroit, MI

September 2019 to March 2020

• Answering inbound phone calls for DTE energy

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

Customer Service Representative

Concentrix - Farmington Hills, MI

October 2017 to August 2019

Recall agent, check reimbursement,case manager, claims processor inbound and outbound contact to customers. Proficiency in Microsoft, Windows, excel and PowerPoint. Cashier

Rite Aid - Taylor, MI

October 2013 to February 2014

Ringing products for customers, stock, reorganizing store, prices changes. Personal Care Assistant

HOME LIFE STYLES, INC.

October 2006 to May 2009

Medication passing, cooking, cleaning, bathing clients, outings, feeding clients, one on one companion. Answering Service Operator

Answering Service Inc.

October 1999 to December 2002

Answering multiple phone lines for after hours doctors, lawyers, apartment complexes,. Dispatch for truck drivers.

Education

Diploma

Crosman Alternative High School

Skills

• Customer Service (5 years)

• CSR (5 years)

• Customer Care (5 years)

• Call Center (5 years)

• Customer Support (6 years)

• Case Management (3 years)

• Multi-line Phone Systems (5 years)

• Insurance Verification

• Escrow

• Auditing

• Quality Inspection

• Microsoft Outlook

• Office Management

• Accounts Receivable

Certifications and Licenses

driver's license

Additional Information

I was laid off from Harris and Harris due to covid-19.

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