Lynn M. Williams

** ******** ***** ***********

New York 14225

email:ad3g3y@r.postjobfree.com

To obtain a challenging Clerical, Accounts Receivable or Administrative positive that will allow me to utilize my communication, collection, and organizational skills that will allow for continuous professional growth

Patient Access Specialist Lead 03/13/2017 to present

Mercy Hospital

Medical terminology knowledge, ABN regulations, general office skills, checking patients in/out for appointments. Answering phone, addressing patient’s inquiries and scheduling or pre-registrations. Gathering insurance, personal or other information that pertains to patient as well as collecting payment. Ability to type 60 wpm, computer/keyboarding and familiarity with all insurance plan.

Ability to maintain composure when interacting with a wide variety of customers and situations. Highly motivated/willing to contribute skills and ideas for the overall improvement of the department. Flexible and effective in a fast paced/changing healthcare environment with the ability to multitask. Ensuring effective through organizing and monitoring department workload, working work-queues. Problem solving, oversee daily operation of patient access team, serves as a preceptor to new staff as assigned, “go to person” strong administrative and organizational skills, excellent communicator and able to multitask and maintain strong attention to detail and etc.

Buffalo Beacon Center 8/29/2014-03/2017

Billing Specialist/Health Care Navigator

Ensures the company keep accurate records of invoices. Work closely with customers, patients, or company personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures. Responsible to send out invoices to clients and monitoring outstanding balances, processing payments, applied payment to patient’s account, collaborated with patients or third party institutions to resolved billing denial or errors, created invoices to insurance companies or patients, input payment history, upcoming payment or financial data into an individual account, assisted patient who may need payment assistance, working denial claims for payment and resubmitted for payment. Provided in person insurance enrollment/renewal to patients through the New York of Health Marketplace, set-up payment plan, follow-up with patients for required barriers for insurance purposes/quality of care, educated patients about their rights, insurance coverage, and payment options, extensive knowledge of healthcare system, ability to communicate complex information. Navigate insurance claims, documented/resolved complaints lodged by patient/their loved ones, reviewed paperwork for patient to ensure it is accurate and completed.

Horizon Health Services 03/2003-08/01/2013

Intake Coordinator/Accounts Receivable Specialist

Intake process which consisted of court mandated patients for mental health/substance abuse or any referred agencies or walk-in patient. Managed referral calls, conducted intake with clients; entered information into electronic medical record, tracked referral, registered incoming patients, prepared paperwork for substance abuse or mental health counseling the program, made appointments, scheduled sessions with counselors, filed,faxed, communicated with outside agencies, judges, court and others facilities with coordinator after care.

Applied daily cash receipts, secured revenue by verified and posted receipts, resolved any discrepancies. Provided financial and administrative services to ensure efficient, timely and accurate payment of accounts, monitored unpaid invoices, processed, verified and posted receipts for services rendered, ensured company was paid for services provided, maintained accurate accounts for multiple clients, submitted claim to various insurance companies, processed payment and resolved denial within a timely fashion.

Sheehan Memorial Hospital April 1993-July 2002

Medical Transcriptionist/Administrative Secretary

Performed multiple tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: operating standard office equipment including pertinent software applications; planning and managing projects; performing basic bookkeeping; and preparing and maintaining accurate records. Listened to audio recordings made by physicians and healthcare professionals and transcribes them into written reports. Converted spoken medical information into accurate written documentation.