Thomas Joyce

*** ***** **. ***** ******** TWP, PA 18411 803-***-**** Objective:

• To obtain a position in Customer Service.

Work History:

• Manager of Outside Services at Glen Oak Country Club in Clarks Summit, PA from May 2018 to January 2023. I managed a Staff of 14 employees, of whom I interviewed, hired, scheduled and trained them in all aspects of the job. Entered all new members into the system and assigned them storage.

• Office Manager/Medical Biller and Coder at Abington Healthy Family Chiropractic in Clarks Summit, PA from October 2011 to April 2018. Duties included running the day-to-day operations, which included filing, setting appointments, answering phone calls, keeping office clean and organized and Marketing/Advertising. Also, Coding and submitting Medical Claims to Insurance Companies for payment.

• Inside Sales Representative with SOI in Atlanta, GA from March 2009 to April 2011. Duties included making 80-100 B2B calls per day from pre-set lists and by prospecting new leads. Setting appointments for our Outside Sales Representatives to sell PEO to small/medium sized Businesses.

Prior Related Work Experience

• Manager Customer Service at Harcourt Learning Direct in Scranton, PA from January 2001 to November 2003. Duties included training all new CSR, continued training for current CSR, handling all questions and resolving all customer issues and complaints. Filing and entering all new student information into system.

• Data Entry for the US Census in Scranton, PA from January 2000 to December 2000. Duties included entering all the data collected by the Census Takers into the National System. Military Experience

• Served in the United States Army at Schofield Barracks, HI from October 1991 to August 1994. Completed basic training, AIT, Airbourne and Air Assault Schools at Fort Benning, GA. Received the Army Good Conduct Medal, Exceptional Service Ribbon and qualified Expert on all weapons. I received an Honorable Discharge in August 1994. Additional Skills

• Excellent communication skills and attention to detail. Outstanding work ethic to include punctuality and attendance.